username checks out.
Yeah, I'm always polite and understanding, and can be very persistent.
That's some crappy going on there. Why is the Tech deciding what's covered or not?
No idea, honestly. I know he's a new SA - but he's been miles ahead of any other SA I've dealt with out here still. All this plus $205/hr shop rate for labor at this stealership too.
I remember that one. The dealer (a big one in a prosperous area) really tried to screw this guy over, claiming because he didn't perform the TSB, he was on the hook for the corrosion. Like a customer knows about TSB's.
Ask the dealership for the phone number for the Ford Appeals board.So, it got me finally after 60k, last week I was pulling out of a restaurant and started to feel some hesitation, then a misfire, then the CEL and blinking CEL. Limped home and popped the hood, plug 1 was full of water...
I didn't even pull the others, I knew it was bad enough from this, and knew that TSB 21-2147 existed and despite being just over 60k, I have a top-tier ESP from Ford as well. Had it towed to the dealership on Thursday and he got back to me today, Ford won't cover it under factory warranty, ESP won't cover it, the TSB isn't active anymore - it's apparently been superseded by a new TSB with the exact same language in it.
Total damage?
He's willing to knock off the $205 in labor (which is 1 hour at this place, for the diag), but that still leaves ~$740 for the replacement work (including $250 for the cover itself....)
I'm not sure if furious is angry enough right now.
I see what you think you're being clever about there. Where's the TSB about fuel in the oil? Most of the fuel-in-oil stuff is about people not understanding how FI-DI engines work and how the fluids change over time. I'm not at all saying there *isn't* some vehicles with problems (leaky injectors or HPFPs, etc), but it's not something that Ford has even acknowledged in a TSB to address.
I mean, while, especially with this current debacle - which is apparently ENTIRELY tech caused, saying it's not covered for...reasons? - Ford isn't great at agreeing to things, if the spark plug issue got a TSB, I'd expect that a fuel leak/oil issue would get some kind of bulletin if it was a widespread issue. ?Ford checked it and said it was all good !
Off-topic regardless.
I think the issue is that , even if , it has yet to cause a problem , other than worry ...I mean, while, especially with this current debacle - which is apparently ENTIRELY tech caused, saying it's not covered for...reasons? - Ford isn't great at agreeing to things, if the spark plug issue got a TSB, I'd expect that a fuel leak/oil issue would get some kind of bulletin if it was a widespread issue. ?
Luckily getting this quote was them trying to get authorization. I don't know why it took days for the tech to get it figured out and for him to say that they wouldn't warranty it and workup this quote. I went and talked to them this afternoon, with the updated TSB (thanks @alcohenusa !), and told them it explicitly says the ESP should cover this. Apparently he knocked some sense into the tech and is working on figuring it out with his manager, I'm supposed to hear back this evening or in the morning with final confirmation.
