Walter Alvarez
Well-Known Member
- First Name
- Walter Alvarez
- Joined
- Feb 11, 2020
- Threads
- 1
- Messages
- 45
- Reaction score
- 160
- Location
- Gilroy, Ca
- Vehicle(s)
- 2019 Ford Ranger
- Thread starter
- #1
Hello All,
First off I want to apologize for getting so emotional when I originally posted. I'm mostly new to forums and, usually, when I visit one, it is to get some information only. I rarely post. Since I posted (for the first time)I have learned a lot about forum etiquette from you folks. Most importantly, don't be too sensitive when the locals are vetting you. I apologize and I am also grateful that I wasn't jettisoned from the forum. I had promised a few people that I would start a new thread once things were resolved. Well...here it is.
My Ranger started to misfire, so I brought it into the service department of the dealership where I had purchased it. I was told that the spark plug well was corroded, so severely, that they damaged the cylinder head when they removed the plug. The bill was ~$5K, and I needed to purchase an engine cover? No one told me of an engine cover. Apparently, there was a technical service bulletin 21-2147 that, basically, voided my power train and extended warranties for any damage done due to the cover not being installed. Ford offered to cover 60% of the cost, but I declined. I was furious! I felt they should cover the entire cost because I was never informed of a TSB 21-2147. In fact, my service advisor was unaware of the TSB until I brought my Ranger in for the repair. I went back and forth with my dealership and Ford Motor for two and a half weeks, which was all I could take, and so I gave in.
I waited a month for parts, but they kept having problems with supply chain and technician availability. I called a lawyer to see if a buy back was an option. At the same time, that afternoon (last Wednesday), I made a raving mad, inappropriate, post to this forum. I didn't realize everyone thought I was a troll or "sock puppet" (learned that one here) trying to stir up fear. It was explained to me, in a very sincere way, and now I completely understand. Eventually, someone challenged me (lightly) to post the name of my service advisor and his extension. That was Thursday afternoon. Welp...what can I say but thank you all so very much! I get a call Friday morning from my service advisor telling me that my Ranger is ready to go and they are honoring the warranty 100% They even threw in the engine cover, oil change and deductible! $0.00 you'll see on the service receipt. How? My service advisor asked me about some phone calls, and then I realized, it had to be the folks from this forum.
In the past, I would come here to get ideas for my Ranger, like my center console vault and phone holder. I was also coming here to see what I wanted to do next to my ride, like wheels rims (which I did, already), storage, lights, racks and most importantly, dampers! (I didn't know I needed that) However, I never expected to come here and get actual back up! I promise to stay active on this forum and if anybody needs a phone call to their service advisor; I promise to be polite but firm with them.
My sincerest gratitude, Walt
First off I want to apologize for getting so emotional when I originally posted. I'm mostly new to forums and, usually, when I visit one, it is to get some information only. I rarely post. Since I posted (for the first time)I have learned a lot about forum etiquette from you folks. Most importantly, don't be too sensitive when the locals are vetting you. I apologize and I am also grateful that I wasn't jettisoned from the forum. I had promised a few people that I would start a new thread once things were resolved. Well...here it is.
My Ranger started to misfire, so I brought it into the service department of the dealership where I had purchased it. I was told that the spark plug well was corroded, so severely, that they damaged the cylinder head when they removed the plug. The bill was ~$5K, and I needed to purchase an engine cover? No one told me of an engine cover. Apparently, there was a technical service bulletin 21-2147 that, basically, voided my power train and extended warranties for any damage done due to the cover not being installed. Ford offered to cover 60% of the cost, but I declined. I was furious! I felt they should cover the entire cost because I was never informed of a TSB 21-2147. In fact, my service advisor was unaware of the TSB until I brought my Ranger in for the repair. I went back and forth with my dealership and Ford Motor for two and a half weeks, which was all I could take, and so I gave in.
I waited a month for parts, but they kept having problems with supply chain and technician availability. I called a lawyer to see if a buy back was an option. At the same time, that afternoon (last Wednesday), I made a raving mad, inappropriate, post to this forum. I didn't realize everyone thought I was a troll or "sock puppet" (learned that one here) trying to stir up fear. It was explained to me, in a very sincere way, and now I completely understand. Eventually, someone challenged me (lightly) to post the name of my service advisor and his extension. That was Thursday afternoon. Welp...what can I say but thank you all so very much! I get a call Friday morning from my service advisor telling me that my Ranger is ready to go and they are honoring the warranty 100% They even threw in the engine cover, oil change and deductible! $0.00 you'll see on the service receipt. How? My service advisor asked me about some phone calls, and then I realized, it had to be the folks from this forum.
In the past, I would come here to get ideas for my Ranger, like my center console vault and phone holder. I was also coming here to see what I wanted to do next to my ride, like wheels rims (which I did, already), storage, lights, racks and most importantly, dampers! (I didn't know I needed that) However, I never expected to come here and get actual back up! I promise to stay active on this forum and if anybody needs a phone call to their service advisor; I promise to be polite but firm with them.
My sincerest gratitude, Walt
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