Secousse
Well-Known Member
Sounds like their supply chain and customer support doesn't get access to updated information as quickly as Syn3 Updater or our OTA notifications will show - I received that response from [email protected], the folks who man the support inbox for syncnavigation.com (see link in my previous comment):The plot thickens:
I went onto https://syncnavigation.com/ford/home, typed in my VIN and ESN, and it told me I had a map update available. So I placed the order (at no cost since it's a download), I downloaded the ZIP (12.3GB) and proceeded with the update using a USB stick. Took its sweet time. I came back to a successful update, and it was still showing on NA119 running on 3.4.21020... Not sure why it told me there was an update in the first place.
So I called the number provided in the email confirmation (https://syncnavigation.com/ford/contactus)
Questions on Map installation and/or SYNC® 3 software updates for your vehicle Please contact the Ford CRC at (800) 392-3673
The rep confirmed that as of today, the latest map version is NA119.
So not sure what "Syn3 Updater" is referring to. Except if maybe it gets access to updates somewhere in a backend, before the Ford websites and reps even do. It's possible; I'll try all this again in a few days.
The end.
*Data points above represent the changes in the HERE Map Database from Q1 19. Exact data may vary by product. The current Map version is NA 1 19.
I have put a call into my contact with alom that works in conjunction with ford to see what is going on. I soon as I know anything I will let you know. Anyone with a 2021 vehicle has a whole different system with the maps over the air, so not sure if that is what you might be seeing.
I have put a call into my contact with alom that works in conjunction with ford to see what is going on. I soon as I know anything I will let you know. Anyone with a 2021 vehicle has a whole different system with the maps over the air, so not sure if that is what you might be seeing.
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