Brisko_Michigan
Well-Known Member
- First Name
- Chris
- Joined
- May 17, 2020
- Threads
- 6
- Messages
- 101
- Reaction score
- 204
- Location
- IVO Detroit
- Vehicle(s)
- 2019 Ford Ranger XLT FX4
- Occupation
- USG
- Vehicle Showcase
- 1
Update: Took the truck back in due to rising oil level and strong fuel odor (second time; 500 miles). The techs agreed there's an issue. As there is not yet a vehicle indicated error and their diagnostics cannot find a problem, big Ford has not yet authorized a repair under warranty.
The dealership changed the oil again (jumped up to full synthetic) and took an oil sample for testing; if it comes back with a high dilution percentage after only 500 miles they have a stronger case with Ford. I also sent in a sample to Blackstone for my own comparison.
For those who have the problem - the service department recommended opening a case with Ford Customer Support. I called and they were helpful, noting that if enough of the trucks experience the issue it could (could) become part of the customer care program and drive a more holistic fix. It also adds our truck to the list for first outreach if there is a programmatic action later on.
So - if you are experience the problem and have sought a fix, please call 1-800-392-3673 and open a case for the issue. Even if the dealership is working on your problem. Can't hurt.
The dealership changed the oil again (jumped up to full synthetic) and took an oil sample for testing; if it comes back with a high dilution percentage after only 500 miles they have a stronger case with Ford. I also sent in a sample to Blackstone for my own comparison.
For those who have the problem - the service department recommended opening a case with Ford Customer Support. I called and they were helpful, noting that if enough of the trucks experience the issue it could (could) become part of the customer care program and drive a more holistic fix. It also adds our truck to the list for first outreach if there is a programmatic action later on.
So - if you are experience the problem and have sought a fix, please call 1-800-392-3673 and open a case for the issue. Even if the dealership is working on your problem. Can't hurt.
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