Bdem62
Well-Known Member
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- #1
A cautionary tale:
Took my 2022 Ranger Lariat Tremor in for it’s first (5000-mile) oil change at the local Ford dealer. They were running The Works with a full synthetic oil change for $59.99. So…I figured that I’d forgo doing my own oil change and let the dealer do it. They offer a shuttle service, so since it was a workday, I dropped off the truck and caught a ride back to work. So far so good….
About an hour later I get a call with a voicemail that the truck is done. I’m told via voicemail “The keys and paperwork are with the cashier.” Great! I caught a ride back to the dealership as the shuttle driver had left for the day. When we pulled into the lot there was no Ranger Tremor. No biggie…maybe they parked it out back.
Went to the cashier and let her know I was there to pick up my truck. She looks for the keys…No Joy. She looks for the paperwork…No Joy. She calls the Service Writer. He sends her a copy of the paperwork. WTH? She then calls him and he comes up front. It seems my truck was dropped off at my work. Huh? Oh yes, I’m told, the other Service Writer made the decision to have your truck dropped off since we made numerous phone calls, and left several messages, and couldn’t get ahold of you. This was from the cashier. My response was to pull out my phone, look at my recent calls and reply “Evidently someone else must have been called numerous times as my call log shows only one call from the dealership.” She then replies “Excuse me, there’s a customer waiting behind you.” During this time, the Service Writer spoke with the Service Manager about getting me a ride back to work. The Service Manager actually took the time to drive me back to work and he turned out to be a really good guy.
So, if you’ve read this far, the tale is almost at it’s end…
When I leave work and get in the truck, my spare key is in the cup holder
facepalm and the paperwork is laying on the armrest. (For those of you who may wonder “Why’s he using the emoji for the spare key in the cup holder?” There’s a Receptionist in the Atrium that the spare key could’ve been left with.) I move the paperwork to the passenger seat, fire up the truck, and head home. When I get home, I grab the spare key and paperwork to take in the house. After any kind of service on any of our vehicles, I like to look it over and see the details of the service. And I’m glad I did…
The tech had performed The Works as advertised. However, they put 5W-20 in the truck instead of 5W-30. WTH?! I mean, they sell Ford vehicles (they’ve got several Ford Rangers on the lot), they service Ford vehicles, wouldn’t they know (or wouldn’t the computer tell them) what type of oil is needed? The sheet shows it’s a 2022 Ford Ranger.
After giving it some thought, I decided to just drain the 5W-20, pull the filter, and replace the oil with Mobil 1 5W-30 and a new filter. (So much for letting someone else crawl under the truck)
Key Take Aways (at least for me):
-Never assume! Always verify the type of service and confirm with the Service Writer the type and weight of oil that’s going to be used;
-Confirm the location of the vehicle before leaving work after service is done (if it’s left at the dealership);
-Confirm method of payment. (FWIW-The dealership used my Ford points for The Works without asking me. Maybe it’s a little thing, but I think it’s important to leave that decision to the customer, not “assume” that it’s ok. I may have had plans to use those points to purchase another mod for my truck.)
-Always check the provided “Description of Service and Parts” paperwork
So, going forward I’m going back to doing my own oil changes rather than use the dealership. For those of you who have a dealership with a service department that does the job right, I’m really happy for you. FWIW: My advice is to just make sure you always check the paperwork upon completion of the work. In the immortal words of President Ronald Reagan “Trust, but verify.”
So endeth the tale….
Took my 2022 Ranger Lariat Tremor in for it’s first (5000-mile) oil change at the local Ford dealer. They were running The Works with a full synthetic oil change for $59.99. So…I figured that I’d forgo doing my own oil change and let the dealer do it. They offer a shuttle service, so since it was a workday, I dropped off the truck and caught a ride back to work. So far so good….
About an hour later I get a call with a voicemail that the truck is done. I’m told via voicemail “The keys and paperwork are with the cashier.” Great! I caught a ride back to the dealership as the shuttle driver had left for the day. When we pulled into the lot there was no Ranger Tremor. No biggie…maybe they parked it out back.
Went to the cashier and let her know I was there to pick up my truck. She looks for the keys…No Joy. She looks for the paperwork…No Joy. She calls the Service Writer. He sends her a copy of the paperwork. WTH? She then calls him and he comes up front. It seems my truck was dropped off at my work. Huh? Oh yes, I’m told, the other Service Writer made the decision to have your truck dropped off since we made numerous phone calls, and left several messages, and couldn’t get ahold of you. This was from the cashier. My response was to pull out my phone, look at my recent calls and reply “Evidently someone else must have been called numerous times as my call log shows only one call from the dealership.” She then replies “Excuse me, there’s a customer waiting behind you.” During this time, the Service Writer spoke with the Service Manager about getting me a ride back to work. The Service Manager actually took the time to drive me back to work and he turned out to be a really good guy.
So, if you’ve read this far, the tale is almost at it’s end…
When I leave work and get in the truck, my spare key is in the cup holder
facepalm and the paperwork is laying on the armrest. (For those of you who may wonder “Why’s he using the emoji for the spare key in the cup holder?” There’s a Receptionist in the Atrium that the spare key could’ve been left with.) I move the paperwork to the passenger seat, fire up the truck, and head home. When I get home, I grab the spare key and paperwork to take in the house. After any kind of service on any of our vehicles, I like to look it over and see the details of the service. And I’m glad I did…The tech had performed The Works as advertised. However, they put 5W-20 in the truck instead of 5W-30. WTH?! I mean, they sell Ford vehicles (they’ve got several Ford Rangers on the lot), they service Ford vehicles, wouldn’t they know (or wouldn’t the computer tell them) what type of oil is needed? The sheet shows it’s a 2022 Ford Ranger.
After giving it some thought, I decided to just drain the 5W-20, pull the filter, and replace the oil with Mobil 1 5W-30 and a new filter. (So much for letting someone else crawl under the truck
)Key Take Aways (at least for me):
-Never assume! Always verify the type of service and confirm with the Service Writer the type and weight of oil that’s going to be used;
-Confirm the location of the vehicle before leaving work after service is done (if it’s left at the dealership);
-Confirm method of payment. (FWIW-The dealership used my Ford points for The Works without asking me. Maybe it’s a little thing, but I think it’s important to leave that decision to the customer, not “assume” that it’s ok. I may have had plans to use those points to purchase another mod for my truck.)
-Always check the provided “Description of Service and Parts” paperwork
So, going forward I’m going back to doing my own oil changes rather than use the dealership. For those of you who have a dealership with a service department that does the job right, I’m really happy for you. FWIW: My advice is to just make sure you always check the paperwork upon completion of the work. In the immortal words of President Ronald Reagan “Trust, but verify.”
So endeth the tale….
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