P. A. Schilke
Well-Known Member
- First Name
- Phil
- Joined
- Apr 3, 2019
- Threads
- 142
- Messages
- 7,016
- Reaction score
- 36,205
- Location
- GV Arizona
- Vehicle(s)
- 2019 Ranger FX4 Lariat 4x4, 2020 Lincoln Nautilus, 2005 Alfa Motorhome
- Occupation
- Engineer Retired
- Vehicle Showcase
- 1
Hi Folks,I'm not insinuating they re-invent the wheel here Phil
just allowing a mechanic to do mechanic things. basic stuff they learn in the beginning of school.
Surely Ford doesn't have that control over independent dealerships and liability is pretty minimal when you follow an accepted practice to fix a wiring issue.
If two pins in a connector are buggered to the point they wont connect, you create a jumper wire that bypasses the poor junction. And next month you replace the new connector when you get it, simple and effective. If the backshell is broken, tape it up.
Seems like a proper and safe customer service response...heaven forbid they tell you that you can park it in their back lot for 4 weeks and wait.
Instead getting into a flame war. Let me outline a process that Ford follows. By way of background we have a Service Garage and Service Engineers. Their prime responsibility is to create repair processes for servicing Ford and Lincoln Vehicles. When a Safety Recall is determined by the company, Automotive Safety Office is involved, the appropriate engineers are involved in understanding the problem. The engineers determine what went wrong. Then Automotive Safety with review of our OGC, Office of General Council alert the NHTSA to the possible recall. Then when it is determined by NHTSA that a recall is required or the Automotive Company tells NHTSA that the company is voluntarily recalling the vehicles involved, the Service Engineers then get involved in developing a process and procedure by which the vehicles involved are diagnosed and more importantly, repaired by process that are clearly defined. This info is then transmitted to the dealers for their mechanics to follow. In no way shape or form does the process allow the mechanic to deviated from the process. A dealership mechanic may determine a better way to accomplish a repair and submit it to Ford Service Engineering for consideration, but until Ford adopts the suggestion, the defined process is to be followed. Unapproved "jumper wires" are not part of the equation. To suggest Ford leaves this up to the dealer is clearly stated by someone that is unaware of the process of such a serious problem being addressed by a auto manufacturer.
This is just a "Cliffs Notes" version of what happens behind the scenes.
Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired
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