Safety Recall 19S43 - Select 2019 MY Ranger Vehicles Rear Lamps Issue

Willcuts93

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Took my '19 Lariat to the dealer yesterday for a radio problem, the SXM will not select. My service advisor called me and said I should come in this morning for a loaner car He said getting the parts might take a few days AND there's a recall regarding the tail lights. When I got there they had a 2020 XLT ready for me and the service guy told me it could be a month or more until I can get my truck back because the tail light fix was on back order! I told him that's ridiculous and I'd bring it back when they had the part.
Nope, he said, can't let you have your truck until it's fixed as we'd be liable if the brake lights went out and there was an accident.
Really???
Now to be sure, I'm glad they didn't give me some little shitbox for a loaner, but I am paying for a loaded Lariat with Navi and leather and I'm in a pretty basic XLT. No garage door opener and no window sticker that opens the gate at work. So do I have a complaint there? This IS an inconvenience. Maybe Ford owes me some cash for my troubles. Not sure if I should just say OK and be quiet or make a stink. What do you all think?
You might check local laws but i believe it's unlawful for them to not allow you to take your vehicle. Another option is calling Ford Motor Companies customer service and asking what they can do for the fact that you're making a payment on a truck this month that you can't drive.



 

t4thfavor

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My late 2018 build date XLT was checked for the recall when I had it in for yet another brake rotor turning party, they said it was unaffected. Sorry to all who are having problems with a basic function such as tail lights, brakes, etc...
 

RANGER PRIDE

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im curious as it seems daily that others are getting the notices popping up on their Ford Pass.

in todays technology age, I would assume one press of the button and everyones notified.
Is that not happening? are they adding to the numbers as they investigate more, finding more trucks may be at risk? or are you guys just opening it and seeing it?
 

t4thfavor

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im curious as it seems daily that others are getting the notices popping up on their Ford Pass.

in todays technology age, I would assume one press of the button and everyones notified.
Is that not happening? are they adding to the numbers as they investigate more, finding more trucks may be at risk? or are you guys just opening it and seeing it?

They send out certain numbers to avoid the deluge of people coming to the dealer all at once. Starting with people who are more at risk for the problem, or earlier build trucks. (This depends on the recall obviously).

It really doesn't make sense to send 2 million recalls when you only have 75K parts at the warehouse.
 

SoCalRanger

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The recall notice popped up on my Ford Pass app a couple of weeks ago. I was planning to deal with it next week, but I was on the freeway and another motorist alerted me that my taillights were not working (thank goodness for the cab brake light, or I would have had no brake lights). I then noticed my turn indicator was flashing quickly, which I hadn't really noticed before. I took my truck into the dealer immediately and a few hours later got a call saying that it had passed the recall inspection and I could come pick it up. I asked if they had verified that the tail lights were functional, and there was silence on the line. The tech then said he would call me back. A half hour later he called back and said the lights were not working, and the recall part had in fact failed, and they would need to keep the truck longer to fix it. He couldn't explain why it passed inspection at first. I have the truck back now and it's working fine, but I'm fairly certain they didn't even perform the inspection in the first instance. So I recommend you keep a close eye on your tail lights, and insist when you take the truck in for inspection that they take care to actually make sure the part hasn't failed or will fail.
 

rangerdanger

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I pushed my pin back in and taped the wire to the one next to it, securing it in place, to ensure I can safely drive it until a hard shell is available.
This is copy and pasted from the dealer bulletin for FSA 19S43
RENTAL VEHICLES • PASS INSPECTION: Vehicles that pass inspection are NOT affected and are not approved for rental vehicles. Refer to the 19S43 technical instructions for additional information. • FAIL INSPECTION: For vehicles that fail inspection and the applicable wiring pigtail kit is not available, submit a VIN-specific contact, along with a photo of the hard-shell connector showing terminal push out, via the SSSC Web Contact Site. o A ten-digit approval code is required from the SSSC for rental vehicles. o If rental vehicles are needed beyond 1/3/2020, dealers will have to contact SSSC for an extension. • Part orders will be taken, but will be held by SSSC until sufficient quantities are available, which is expected by early January. Approval for all rental vehicles for this program will end at that time. • Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required from the SSSC.
Thanks for this I updated the original post
 

DavidR

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@Willcuts93 do you have a little better pic of where this connector is located under the truck? I'd like to inspect mine myself.
For those who are interested, I have attached the full recall document, which contains detailed images and the full detailed service procedure. It might be of interest to anyone who wants to do a self-inspection following the exact Ford-specified procedure.

I found the document on this page:
https://ford.oemdtc.com/4846/safety-recall-19s43-rear-tail-lamps-2019-ford-ranger
 

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Tracy Bowman

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im curious as it seems daily that others are getting the notices popping up on their Ford Pass.

in todays technology age, I would assume one press of the button and everyones notified.
Is that not happening? are they adding to the numbers as they investigate more, finding more trucks may be at risk? or are you guys just opening it and seeing it?
I just saw mine a couple days ago, but it was sent to me November 21. I just happened to see it.
 

DavidR

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I just saw mine a couple days ago, but it was sent to me November 21. I just happened to see it.
For me, if the truck itself posts a message (like an error code or warning), the app posts a notification in the Android status bar which I notice right away, but if it's a message from Ford, even a recall apparently, it doesn't do that, I don't see it until I open the app for some other reason. I'm not sure if it behaves differently on iPhones.
 

Tracy Bowman

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For me, if the truck itself posts a message (like an error code or warning), the app posts a notification in the Android status bar which I notice right away, but if it's a message from Ford, even a recall apparently, it doesn't do that, I don't see it until I open the app for some other reason. I'm not sure if it behaves differently on iPhones.
Yeah, that’s what happened to me. No notification in status bar. Glad I saw it.:)
 

levimac`

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Received my notice today via FordPass. Called dealer and soonest I can get in is January 3, 2020.
I received my notice and went down to Ontario auto ranch here in Ontario Oregon and they scheduled my for 12/13/2019.

1028190843a.jpg
 

Stockranger

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Took my '19 Lariat to the dealer yesterday for a radio problem, the SXM will not select. My service advisor called me and said I should come in this morning for a loaner car He said getting the parts might take a few days AND there's a recall regarding the tail lights. When I got there they had a 2020 XLT ready for me and the service guy told me it could be a month or more until I can get my truck back because the tail light fix was on back order! I told him that's ridiculous and I'd bring it back when they had the part.
Nope, he said, can't let you have your truck until it's fixed as we'd be liable if the brake lights went out and there was an accident.
Really???
Now to be sure, I'm glad they didn't give me some little shitbox for a loaner, but I am paying for a loaded Lariat with Navi and leather and I'm in a pretty basic XLT. No garage door opener and no window sticker that opens the gate at work. So do I have a complaint there? This IS an inconvenience. Maybe Ford owes me some cash for my troubles. Not sure if I should just say OK and be quiet or make a stink. What do you all think?
I think you are overreacting and should be thankful they are trying to take care of you the best they can. Crap happens.
 

rangerdanger

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Dropped my truck off in the morning and it was ready by the evening. I’m glad it passed the inspection but I was secretly hoping for the opportunity to drive a rental Mustang or F150 until January.

57D3076D-7EAA-408C-810D-FC96DBE5BA9A.jpeg
 

treimche

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Dropped my truck off in the morning and it was ready by the evening. I’m glad it passed the inspection but I was secretly hoping for the opportunity to drive a rental Mustang or F150 until January.

57D3076D-7EAA-408C-810D-FC96DBE5BA9A.jpeg
Did you look at the connector under the truck to see that it was taped up nicely and zip tied back into place? I will after mine is done. Gotta keep the Ford service department in check.
 

RANGER PRIDE

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to be honest, reading his description of the work performed, he sounds .....uh....sorry I cant it in a polite way. lets just say im not impressed.
I too would have checked his work after.
 











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