Fricking dealer didn't do PDI properly...

Fawnbuster

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Was going to post this the other day, but forgot.

Checked the cold tire pressures the morning after bringing it home, and found them all still in the mid-40s from shipment.
Mine was 50. I just let it out.





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port43

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Not sure what kind of survey OP got. But the last two I got from Ford, and most companies, have differentiating questions about both the dealership AND the salesman.

You could easily give the salesman a 10, although not sure I've ever found one that deserved a 10, and the dealership an 8, 9, or whatever this trivial misstep is worth to you.

"Based on you your recent experience how likely are you to recommend your sales associate to a friend or family member?"

"Based on your recent experience how likely are you to recommend dealership X to a friend or family member?"

Two DIFFERENT questions. Simple enough to put the blame where you'd like.
My sales person AND dealership both did amazing jobs on ordering and delivery of my truck. Hell, she was/is so awesome that I named my truck after her. Now I'm torn if I ever go to buy a new one because the sales person went to another dealership closer to where she lives.
 

krane

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39 all around here. I was surprised they did it right.
 

Ranger_Rocks

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When I took delivery I asked my salesman where my SCab rear headrests were. He scratched his head, looked around, then found them still wrapped in plastic on the floor in the back seat.

That actually worked well for me as I didn't want them installed. After arriving home they promptly went into a garage storage cabinet and haven't seen daylight since.
 

RANGER PRIDE

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the dealer i had worked with in the past, doesnt put mechanics on the PDI.
they hire detailers who also have other tasks as well.
they pay minimum wage and i could assume that since they deliver hundreds of cars a year from this dealer, the person isnt just sitting around on his ass. Nor is he well trained obviously.
one time for my 2012 F150 delievry, my salerserson did the PDI on a sunday for me so I could have the truck. we were the only ones at the dealer....it was quiet and surreal.
I dont sweat it if they miss something, and i understand it if they do.
best thing to do it tell them what you found and hopefully it gets better for the next person.
 

Robisten8

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And this right here is why I rarely come on here. Been on forums my whole life but this one is a new kind of boring and pointless. Smh bitching about air in tires is a thread on here??? Really? Wooow
100% same thinking from me. It was a great forum when I first bought the Ranger, but now that the honeymoon/exciting period is over and I've completed all my mods, this forum isn't nearly as intriguing. Can you imagine what people think of Ranger owners, in general, if they come to the forum for the first time to research the truck and they stumble on this thread?
 

VAMike

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100% same thinking from me. It was a great forum when I first bought the Ranger, but now that the honeymoon/exciting period is over and I've completed all my mods, this forum isn't nearly as intriguing. Can you imagine what people think of Ranger owners, in general, if they come to the forum for the first time to research the truck and they stumble on this thread?
they'll probably go out and lower the air in their tires and be ecstatic about the better ride
 

Rp930

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Sales department cleaned it up and put it on the lot or delivered it. I am betting a good number of trucks never see a real technician for a PDI. The greedy sales departments don’t want to pay the shop.
 

Augie81

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My final thoughts on this issue and then I am out. When buying a new vehicle I expect the dealer to do more than remove the sticker on the window, run it through their automated wash and then toss me the keys. It should be set to specs including tire pressure and fluids. Like I said before my tires were over inflated and as I found out later the washer fluid almost empty. I think this thread was the only time I mentioned it because it really didn't bother me that much as it was an easy fix.

Is it a huge deal worth getting upset over? No. Is it easily fixed by me? Yes. Does it it excuse the dealer for not making sure everything is what it should be? No. I don't care if it is a kid working the PDI or an engineer. When you get handed the keys for a new car everything should be checked out. There have been enough reports of over inflated tires and empty washer fluid that it seems some Ford dealers just don't give a damn.

Maybe some of us have had bad luck. I do know that my Ranger was the only new vehicle I have bought where things like this was an issue. So it reflects poorly on Ford dealerships when things like this are frequently mentioned. Like I said in my first post in this thread. It is the little things.

Lastly, if you are not happy with delivery then you should certainly mention that when you get a survey from Ford and not just give 5 stars because you thought your dealer was nice. You are their product and trust me they don't go home and have their wife ask, "How as your day?" Then they respond, " This guy that bought a truck from me was so nice and friendly. He didn't even care if I made sure everything was to spec. I give him 5 stars."
 
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Radioman

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My final thoughts on this issue and then I am out. When buying a new vehicle I expect the dealer to do more than remove the sticker on the window, run it through their automated wash and then toss me the keys. It should be set to specs including tire pressure and fluids. Like I said before my tires were over inflated and as I found out later the washer fluid almost empty. I think this thread was the only time I mentioned it because it really didn't bother me that much as it was an easy fix.

Is it a huge deal worth getting upset over? No. Is it easily fixed by me? Yes. Does it it excuse the dealer for not making sure everything is what it should be? No. I don't care if it is a kid working the PDI or an engineer. When you get handed the keys for a new car everything should be checked out. There have been enough reports of over inflated tires and empty washer fluid that it seems some Ford dealers just don't giving a damn.

Maybe some of us have had bad luck. I do know that my Ranger was the only new vehicle I have bought where things like this was an issue. So it reflects poorly on Ford dealerships when things like this are frequently mentioned. Like I said in my first post in this thread. It is the little things.

Lastly, if you are not happy with delivery then you should certainly mention that when you get a survey from Ford and not just give 5 stars because you thought your dealer was nice. You are their product and trust me they don't go home and have their wife ask, "How as your day?" Then they respond, "5 stars. This guy that bought a tuck from me was so nice and friendly."
Well said and I totally agree.
 

FoD

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Glad we've dribbled up to 5 pages:

Caveat Emptor!!

That should always be your guide to buying anything. Happiness is the individual's responsibility.

Onward!:turkey:
 

NickTheEnforcer

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This seems to be the most common condition by a huge margin. I suspect that dealers leave them way overinflated on the lot so they don't have to worry about airing them up, but there is little excuse for delivery in that condition. I had to argue with the service department, and ask to borrow a tire gauge, before they relented and deflated to 5 PSI over the door sticker numbers.
They actually argued with me when I called them out on mine. They were all over 50 psi, 50 to 55. The sales man claimed they were that high for winter conditions, I bought it on July 3rd?!..made no sense! I showed him the door sticker as well as ford pass app that calls out 30 psi..at that point he stopped spinning his b.s. and just got me a gauge from service so I could adjust myself before I left.
 

viperwolf

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They actually argued with me when I called them out on mine. They were all over 50 psi, 50 to 55. The sales man claimed they were that high for winter conditions, I bought it on July 3rd?!..made no sense! I showed him the door sticker as well as ford pass app that calls out 30 psi..at that point he stopped spinning his b.s. and just got me a gauge from service so I could adjust myself before I left.
Now this would rattle my corn flakes :mad:
 

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