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...and I was actually very gracious about it. I politely advised the sales guy of what happened, and then when I received his survey, I gave him a perfect CSI score...
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It's laziness and theft, and I don't care for either one.
Part of the price that I paid for the vehicle, included the cost of Ford paying the dealer to do a PDI that didn't get done.
So you gave them a perfect score, but came on here saying they didn't do the pdi properly?...and I was actually very gracious about it. I politely advised the sales guy of what happened, and then when I received his survey, I gave him a perfect CSI score...
Well the sales man get knocked for that score. And when I say knocked I mean not paid on certain promos etc.So you gave them a perfect score, but came on here saying they didn't do the pdi properly?
That's dishonest and does nothing to improve the situation.
So what do you rate them on? Putting the stupid shiny stuff on the tires? Adding the dealership ad stickers and keyring? Not knowing anything about the product? There isn't all that much a dealership actually has to do with a new car beyond the pre delivery inspection, and they screw that up while focusing on other things that they think will make them more money. The only way that will change is if there's some penalty for not doing the job properly.Well the sales man get knocked for that score. And when I say knocked I mean not paid on certain promos etc.
It's better to tell the dealership there is an issue rather than mess with the sales man.
But again giving a bad score for damn air in the tires is a bit much.
Those surveys are worthless if everybody gets 100% regardless of the outcome. I know they're not perfect but everybody can improve somewhere. The PDI is a fine example of easy things to improve.Well the sales man get knocked for that score. And when I say knocked I mean not paid on certain promos etc.
It's better to tell the dealership there is an issue rather than mess with the sales man.
But again giving a bad score for damn air in the tires is a bit much.
Well the sales man get knocked for that score. And when I say knocked I mean not paid on certain promos etc.
It's better to tell the dealership there is an issue rather than mess with the sales man.
But again giving a bad score for damn air in the tires is a bit much.
So what do you rate them on? Putting the stupid shiny stuff on the tires? Adding the dealership ad stickers and keyring? Not knowing anything about the product? There isn't all that much a dealership actually has to do with a new car beyond the pre delivery inspection, and they screw that up while focusing on other things that they think will make them more money. The only way that will change is if there's some penalty for not doing the job properly.
Not sure what kind of survey OP got. But the last two I got from Ford, and most companies, have differentiating questions about both the dealership AND the salesman.Those surveys are worthless if everybody gets 100% regardless of the outcome. I know they're not perfect but everybody can improve somewhere. The PDI is a fine example of easy things to improve.
I trust car salesmen about as far as I can throw them. To each his own.I handled the situation directly with the salesman, who is after all, my point of contact with the dealership. He assured me that he would address the issue internally, through proper channels. I think he earned his perfect score.
The salesman did everything he said he would do. It was the technician that got paid for the PDI that didn't.I trust car salesmen about as far as I can throw them. To each his own.
Mine was 50. I just let it out.Was going to post this the other day, but forgot.
Checked the cold tire pressures the morning after bringing it home, and found them all still in the mid-40s from shipment.
My sales person AND dealership both did amazing jobs on ordering and delivery of my truck. Hell, she was/is so awesome that I named my truck after her. Now I'm torn if I ever go to buy a new one because the sales person went to another dealership closer to where she lives.Not sure what kind of survey OP got. But the last two I got from Ford, and most companies, have differentiating questions about both the dealership AND the salesman.
You could easily give the salesman a 10, although not sure I've ever found one that deserved a 10, and the dealership an 8, 9, or whatever this trivial misstep is worth to you.
"Based on you your recent experience how likely are you to recommend your sales associate to a friend or family member?"
"Based on your recent experience how likely are you to recommend dealership X to a friend or family member?"
Two DIFFERENT questions. Simple enough to put the blame where you'd like.