halligan1201
Well-Known Member
Sounds to me like it was taken for a joy ride by someone at the dealer or they let another customer take your ordered truck on an extended joyride. It's not uncommon for someone to think they can sneak a vehicle off the lot for a night or weekend. I saw lots of people lose their jobs at the dealership I worked at for doing this but not once did the GM let the customer know it happened.I purchased a Lariat Tremor on June 30th, 2021... took delivery on July 6th...
Overall experience...
First, I really like the design of my new truck... but the build quality has issues.. When I purchased the truck it was in transit (on a train) and was expected to be delivered within a week. When the truck arrived at the dealer it was in very rough shape after its unprotected trip. When I took delivery the next day, I noticed the new truck had already been driven 27 miles. So, not getting an answer for how a new vehicle had miles, I called the assembly plant for an answer. No other contacts including the Korum Ford dealership nor the national Customer Service could provide a clear explaination for the excessive miles. When I was transfered to the assembly plant, I was greeted by a guard that would not connect me to anyone including any public information person. She was rude and simply disconnected the call. My truck was delivered with a scratched (wiped with abrasive) Sync screen, overspray and outward dent on driver’s front quarter panel, overfilled brake master cylinder reservoir (brake fluid on painted surfaces), floor mats that don't fit, misaligned tail gate (possibly bent bed opening), passenger seat wire harness routing problem (strain and flattened conductors caused by forward movement of seat), front wheel alignment problem (caster not allowing front wheel clearance, drivers side) and dimpled hood. In addition, the Ford Pass app wouldn't authenticate my VIN because another user was already associated with the truck. In my case, this assembly plant did not produce a quality finished product. I had no issue paying a very high MSRP for a new vehicle that should never have problems... I had to buy sight unseen due to high demand and little availability. This was a very disappointing experience. I paid top dollar for a used truck with manufacture defects. Just try to get a Ford dealer to do warranty work. If your lucky, they might fix the original issue, but cost you greaf and possibly more damage through the repair process. My experience with Ford, their dealers and their product will certainly cause me to go to the competition with my dollars in the future. They are always glad to take your money but then turn their back when an issue arrises. Through this experience I have met / talked with many quality people that empathize with these issues. If I could recommend anything it would be that Ford empower and promote excellence and get rid of dead weight. The dealer wants to blame all the problems on Ford, but my issues have not been corrected at this time. You may feel confident after hours of product research... the difference is in dealing with people and an organization you can trust with your hard earned money. My wife has since purchased a beautiful, perfectly built, fuel efficient Subaru (also expensive). She absolutely loves her car and had a great buying experience.
Update: 07/22/2021 The Pre Delivery Inspection (PDI) is extremely important for the overall customer perception of the new vehicle condition. When the Dealer receives your new car or truck, they do everything they can to hide any paint or other cosmetic imperfections caused through carrier transport to the dealer. Also, ANY damage to your new vehicle from transport is hidden from the buyer in an effort to facilitate the vehicle sale. My new Ranger Tremor was delivered with a very hard silica (due to unprotected transport) material that effectively scratched the windshield, sync screen, and paint clear coat. This "scratching" was facilitated and exasperated by ignorant personell whom performed the "cleaning" prior to delivery. It was clear that the PDI persons were unaware that silica dust and debris could scratch and otherwise damage a new vehicle if not properly removed...
08/01/2021
Truck purchased 30JUN2021 arrival at the dealer 05JUL202 delivery 06JUL2021 My truck was delivered with:
• a scratched (wiped with abrasive) Sync screen
• overall scratched clear coat (initially hidden by detail product)
• overspray and outward dent on driver’s front quarter panel
• overfilled brake master cylinder reservoir (brake fluid on painted surfaces)
• floor mats that don't fit (sold as ***********, delivered as Ford)
• misaligned tail gate (possibly bent bed opening)
• drivers side front door warpage
• passenger seat wire harness routing problem (strain and flattened conductors caused by forward movement of seat)
• folding side mirror feature intermittent failure
• front wheel alignment problem (caster not allowing front wheel clearance, drivers side)
• dimpled hood (possible manufacture defect)
• damaged front passenger seat cover (residual glue or burn on seat base)
• touched up paint at base of both front doors
The dealer wants to blame all the problems on Ford and get reimbursed under Warranty, but not all the issues are covered by Ford and some will need to be covered by the dealer. My new truck issues have not been corrected at this time.
Update:
- Original dealer issued ~5 percent partial refund. Refused to perform warranty repairs. Sent me away and told Ford CS that I was happy with outcome (untrue)
- Attempted alignment and body warranty repairs through another local dealer without success.
- Made appointment (November 8th) for another attempt through another local dealer.
- I have since researched a persistent code that seems to indicate a communication failure between the body and abs modules. (U1A00).
- Forced to perform my first oil change at 1166 miles... dip stick indicated the truck was a quart overfilled. I checked all fluids upon delivery and have not added oil since. Could this be caused by leaky injectors? Gas dripping into the cylendar when parked?
I've never asked anyone to "rebuild" my new truck or perform miracles, but Ford really needs to step up with repairs or buy this truck back. I'm reasonable in my expectations and understand people can make mistakes... any advise is much appreciated.
The damage to the interior is particularly something that definitely happened at the dealership because they come with the screen and dash covered in vinyl that says in big letters something to the effect of "do not remove until customer delivery". If it's scratched up, the dealer did it or someone who the dealer let have access to it (extended test drive for another customer, employee, whoever) did it. I've not seen how the Ranger is prepped for trains but they are inside mostly closed rail cars and usually have a vinyl wrap over edges.
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