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DukeCanBuildit
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If he does need a lawyer, I can recommend a great one, my ex-wife’s…
That guy was VERY good! ? ?
9zero1790
Well-Known Member
i feel bad for you. i have a hunch the dealer has a lot to do with the claim being denied. the worst part of owning a ford is the ford dealers. in my mind unless your one of the lucky few with a fair and honest dealer nearby, then you have no warranty. im in the no warranty crowd. is it possible that the truck computer logs events like being put in flat tow mode or not? or a dtc related to the incident? if you could present some sort of proof you did it by the book i think ford would have to reimburse you. any chance you have a dash cam in the truck or one on the rear of the rv that may have caught any footage?
9zero1790
Well-Known Member
just my opinion but a lawyer is waste of time with ford and the dealer. ive pondered that route with ford and they basically laughed in my face. dealer also. i suggest contacting a mechanic that is trust worthy that knows modern vehicles and all the diagnostic junk and trying to find any means of proof you followed the procedure etc. if you get that then a lawyer presenting the info to dealer and ford. without it the cash is just gonna blow in the breeze.
DukeCanBuildit
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It’s all in that SB - it talks extensively about “improper towing”, ”procedures”, and it gives a code that could be thrown, talks about others. It also includes attached photos that show the dealer what to look for.
I would guess this was denied based on what the dealer discovered when they examined your truck, not just a memo that said to deny all these claims. Rather, it says, when you see any of this…deny the claim.
The dealer is the party that needs to tell you what was found. I’d demand to know what it was.
jsphlynch
Well-Known Member
After reading the GSB, I can see why the dealer would reject the warranty claim. Ford is essentially telling him that this damage can only occur due to operator error. Of course that doesn't mean that Ford is correct, but as a dealer, he can't afford to do the work and then not get his reimbursement when Ford denies the claim.
Rp930
Well-Known Member
What the Service Bulletin really says is if you are dumb enough to warranty a transmission with this failure and DTC the claim will be denied. Don’t blame the dealer.
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Somebody has power of attorney over you.
Right?
It's all right there.
And contrary to your earlier posts they (Ford) ABSOLUTELY say you did it wrong.
What process specificically. Step by step, did you do?
Don't link to the manual. Use your words and tell us. Perhaps we can figure where you went wrong.
Augie81
Well-Known Member
I don't know anything about towing a Ranger. But that memo seems to state no warranty for improper towing. For example, "It is the result of the customer not following the required towing guidelines." Not saying that is true in your case. So is Ford claiming you didn't tow it properly as a reason to deny the warranty claim? And if so what did they provide as proof that you didn't follow the required towing guidelines? The later is something I'd certainly ask them based on that memo, "Can you show me proof I didn't follow the required towing guidelines?"
I guess it could be a situation where it is your word against theirs in that case. But I'd still request any information they have that can show you didn't follow the guidelines. That memo to me reads like if X happens the customer was obviously at fault no questions asked. Oh also funny it mentioned Google Youtube videos for "Ford Flat Tow" information because I guess they think owners should not rely on the manual and have to do Google searches for more information.
Sorry you have to go through this. But at least it wasn't as bad as this.
https://www.ranger5g.com/forum/thre...e-groud-during-flat-towing.17507/#post-357555
Edit out of curiosity I did a Google as the memo mentioned. Here is the video I found:
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NotBudule
Well-Known Member
Sounds like a Ranger has no tranny warranty while it's being towed , be hard to prove you did it "right " , according to them , even if you do it exactly right and then a part fails while in tow and gets ground up , still your fault , they seem to be taking the position that it is IMPOSSIBLE to have any damage if you did it right ,I have no idea if that's true or not ...
Trigganometry
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Sounds like dealer made their determination by codes stored possibly? I would like to see the readout from the module to set the record straight. In other threads owners did follow the instructions. It seems transmission grenades if battery voltage falls below a certain threshold.
NotBudule
Well-Known Member
I just read the procedure a little bit , you do have to select and save and verify stuff is enabled, I could see it going bad , BUT , even if you do it correctly and something fails , they can wiggle out it looks like...
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