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Bill, the local dealer stated to me the warranty refusal was based upon what they observed when they looked at the transmission, not error codes. And the refusal was based upon the Ford service directive (which includes pictures of the damaged trans). This is what is so irritating to me is Ford...

In my case I do not utilize the Ranger's battery during towing (I utilize an outside power source for my breaking system). The technician acknowledged in writing the battery, tires and brakes were OK!

Not in this case. I have filmed, since then Two codes were discovered by the Ford Service Tech- a Turbine Speed Sensor and an Input Shat Sensor A. The service manager could not explain what they meant and how they applied to the damage. All I know is we followed the manual on placing the truck...

agree!

The denial was based upon a memo/directive from Ford (i was given a copy of the memo) that stated if this damage occurs deny the warranty. No one verbally stated that I was in error regarding placing the Ranger in neutral tow. The denial was based upon the memo and not discovery of the problem.

I'm sure I followed the manual for neutral flat tow (I keep a copy of the manual page with me). And my traveling partner also witnessed that the dash indicated the vehicle was in "neutral tow".

The service manager claimed it was the "cash" price. It was in neutral the entire time, as the manual states. I follow the manual directions every time for flat tow (I keep a copy in my truck and in this case my traveling partner also witnessed that the dash indicated the vehicle was in "neutral...

I have contacted Ford Customer Service and spoke to 4 different individuals, 2 claiming they were supervisors. The last advised me she was the last person that I could direct my concern/complaint to and I had no other options to resolve this issue.

I purchased my 2021 Ford Ranger 4x4 for my primary transportation and to tow behind my Class A diesel pusher RV. After a recent trip from Nashville Tenn to Little Rock Ark (approximately 400 miles flat towing the Ranger) we were unable to remove the Ranger from the "Neutral Tow" mode. I called...