Just updated to Sync 3.4 on my Ranger 2019

[Dr. Zaius]

I got the black screen pretty frequently after the initial update.

Now it rarely happens, I actually can't remember the last time it happened.

When it was happening, I pressed the Home button on the steering wheel and then I could go back to normal operation.

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[deeve]

Thanks. I'll try that.

 

[Al Gordon]

I've also been seeing a totally blank screen from time to time. I reboot the SYNC system (hold power+FF) and my phone.

Upgrading didn't cause me to lose CarPlay. If anything, my cabled iPhone experience is now better since I no longer get constant pop-ups telling me to "attach a device" or whatever.

 

[Mellow]

I don't see a totally black screen, what I get is only the Nav screen no matter what I do, and it's just the map and no other screen icons... I have to do the reset to have it reboot and reconnect to my phone. I can't remember 3.3 ever having any problem... 3.4 has had this same issue for me a handful of times since the upgrade.

 

[OneHighFocus]

Did you turn on or allow car play in settings.

Yes, all the setting were there in the settings menu and I had tried turning CarPlay off and back on with no change...

*UPDATE* THE NEXT DAY ALL SEEMS TO BE FUNCTIONING PROPERLY. ??‍

Well, Aside from my iTunes music occasionally not loading/opening playlists and Pandora also not loading stations for some reason.

 

[SILK]

Yes, all the setting were there in the settings menu and I had tried turning CarPlay off and back on with no change...

*UPDATE* THE NEXT DAY ALL SEEMS TO BE FUNCTIONING PROPERLY. ??‍

Well, Aside from my iTunes music occasionally not loading/opening playlists and Pandora also not loading stations for some reason.

If it happens again, you could try "forgetting" the phone in Sync and forgetting the truck in the CarPlay settings on your iPhone. That would force both devices to re-establish the trust relationship which might solve the issue.

 

[wintech]

I upgraded to 3.4 hoping it would make apple carplay work better. Not only did I lose the climate settings, Apple Carplay is even worse now. The main issue I was having was that in Amazon Music, if I displayed by artist, if I had more than one album downloaded, only one album would show up most of the time. Sometimes all would show up sometimes not. The other issue was the random 'prompt volume' that would come up and not allow you to control the music volume. I have found the only way to fix that is to turn the vehicle off and wait a few minutes. Once it happens I cannot control audio volume for anything, FM, carplay or Sirius. All those issues still exist but now it is a crapshoot if it even works at all. It is like the USB ports aren't even active. Most of the time I will plug in my phone and not only will it not activate apple carplay, but it wont even charge the phone. Yesterday it was 20 minutes into a drive before the phone started charging and apple carplay was available. Another issue that happens is that sometimes my phone will get so hot while using carplay, it shuts down. This happened with my iPhone 11 and still happens with my iPhone 12 pro (although it hasn't shut down yet, it does get super hot to the touch). It is very frustrating because I absolutely love everything else about this truck. I am hoping the next update fixes these issues in addition to climate but I am not holding my breath.

Just an update to part of this problem. Sync still kinda sucks overall but I think I fixed the phone not recognized issue. Sometimes I would be driving for 10 or 15 minutes before it would show the phone charging and then carplay comes up. Anyway, I googled the issues and came across threads where people were replacing their usb ports in order to add carplay to Fusions and f-150's that didn't have it. So I thought my problem seemed like intermittent problems with the ports themselves. So rather than taking it to ford and have them tell me they can't reproduce the problem, I took a chance and spent $50 for a replacement usb port module. Put it in last night and so far every time I have started the truck, carplay comes right up. I am now using a cplay2air for wireless carplay which I already knew worked because I tried it in our Honda Passport with no issues. If anyone is looking to add wireless carplay this one works great. It also kind of explains the issue where not all artists or albums showing up. If the USB ports are intermittent, then getting that info from the phone would be problematic. I have been updating sync with syn3 updater chasing this problem with no results. Currently running 3.4.21020 which seems to have introduced a problem with sirius where the audio just stops. If I go to FM and then try to go back to sirius, it just won't change the source. I can tap the sirius button on the screen and nothing happens. If I give up, usually next time I start the truck after it has sat for awhile it works. Otherwise rebooting sync is the only thing fixes it. Anyway, if you are having the issue where the system doesn't acknowledge the phone is even plugged in, try replacing the USB port module. The part number is HC3Z19A387E.

 

[TechnicallyReal]

Just an update to part of this problem. Sync still kinda sucks overall but I think I fixed the phone not recognized issue. Sometimes I would be driving for 10 or 15 minutes before it would show the phone charging and then carplay comes up. Anyway, I googled the issues and came across threads where people were replacing their usb ports in order to add carplay to Fusions and f-150's that didn't have it. So I thought my problem seemed like intermittent problems with the ports themselves. So rather than taking it to ford and have them tell me they can't reproduce the problem, I took a chance and spent $50 for a replacement usb port module. Put it in last night and so far every time I have started the truck, carplay comes right up. I am now using a cplay2air for wireless carplay which I already knew worked because I tried it in our Honda Passport with no issues. If anyone is looking to add wireless carplay this one works great. It also kind of explains the issue where not all artists or albums showing up. If the USB ports are intermittent, then getting that info from the phone would be problematic. I have been updating sync with syn3 updater chasing this problem with no results. Currently running 3.4.21020 which seems to have introduced a problem with sirius where the audio just stops. If I go to FM and then try to go back to sirius, it just won't change the source. I can tap the sirius button on the screen and nothing happens. If I give up, usually next time I start the truck after it has sat for awhile it works. Otherwise rebooting sync is the only thing fixes it. Anyway, if you are having the issue where the system doesn't acknowledge the phone is even plugged in, try replacing the USB port module. The part number is HC3Z19A387E.

Cable quality was a common issue with Android Auto. Had you tried other cables before replacing the ports?

 

[wintech]

Cable quality was a common issue with Android Auto. Had you tried other cables before replacing the ports?

Yes, so many cables. Brand new apple brand cables, to nice quality off brand braided cables.

 

[TechnicallyReal]

Yes, so many cables. Brand new apple brand cables, to nice quality off brand braided cables.

Interesting.. maybe some faulty ports out in the wild then I guess

 

[wintech]

Interesting.. maybe some faulty ports out in the wild then I guess

I should also point out that the cplay2air did not work properly either until I replaced the usb ports. Same issue, sometimes would come right up and others it would be 10 or 15 minutes before it came up. Sometimes during a drive it wouldn't work at all. Now so far, every time I have gotten in it has connected right up.

 

[Rviator]

Mine automatically updated overnight. Lost the navigation favorite locations and Sirius/XM song/artist alerts in the process. A bit upset about that as just the day before I was finally able to save a favorite group. Oh well, at least it kept the saved Sirius/XM stations. It also appears to have retained the preset climate temperatures, though I haven't actually checked the number. I haven't gotten used to the new look as it appears too light colored for me, but I'll get used to it.

 

[Gizmokid2005]

Others have talked about XM buffering songs if you switch channels mid-song, but I haven't yet either experienced this or found an option to enable it. That or only certain XM channels allow for it.

So far the update has otherwise been good. It's definitely faster than the last update was, but it doesn't seem like much "material" changes to the user.

 

[JHC14]

Mine finally updated to 3.4 over the air. I like the look and haven’t noticed any real issues. The first time I went to each tab on the screen it took 15-20 seconds to change, after that each time was pretty snappy. Hope it works good.

 

[COLMtnRanger]

Mine finally updated to 3.4 over the air. I like the look and haven’t noticed any real issues. The first time I went to each tab on the screen it took 15-20 seconds to change, after that each time was pretty snappy. Hope it works good.

Mine just updated also. Still a mystery to me when updates are due (yes, I check the website periodically).

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