I'm sure you would've been happy with your truck sitting dead with NO response for hours!
I really love my Unleashed tune. Torrie was super responsive when I had an issue trying to install my tune. He worked with me at like 8pm on a Friday night, and he certainly didn't have to. I hate that AZScorpion is having an issue with them, but I truly feel like his experience is the exception, not the rule. Just my $.02.
Thanks. Plus I've said it many times maybe it's just a fluke thing but the way they handled it was bad. I shouldn't have to spend hours of MY time diagnosing this with SCT that should be their job. But now almost a week later and I still haven't received my refund for the tune?
I think companies really show what they're made of when issues like this come up, and a poor response certainly doesn't inspire others with confidence. I know both companies offer great tunes, but it seems at least right now that Unleashed isn't living up to their reputation with their customer service. Things might change when I finally order my tune... whenever that might be...
Exactly this. I don't expect any company to cater to me but I do expected them to figure out what the problem is. I don't feel like I should spend hours with SCT diagnosing this when I bought the tune from them. I also don't think many here would feel comfortable doing this either wondering if it'll work or be dead.
I’m sorry to hear all this !Anyone ever had any problems with their instal? I finally got around to unlocking my device (It was Docs so it needed to be unlocked from his truck) and ordering this tune this morning and have had nothing but problems with it. First the device didn't take update/pair and I had to call SCT so she could refresh it on her end. The I was able to see the tune under programing. I was like great this should be easy now...Nope!
I've flashed tunes many times with my Livernois tune and know to have everything off, my phone was even shut off and hit the 93 performance tune. After going through the blocks I got an error # and it said download failed. Wtf! So I pushed the start button and then tried to start my truck, it's totally dead...nothing! Now I'm freaking out and emailed Torrie who honestly never gets back which I'm surprised because everyone here raves about how fast they are but their email support is some of the worst I've seen.
Now mind you It's 1:00 pm and I've been doing this since 6:00am so my patience are wearing thin and now my trucks dead. I then called SCT again but am now on hold so I decided to go back out and try to see if I can return it to stock. I flooded their email instructions and when I hit program it went straight to downloading the blocks again, no screen to select the tune or stock. I just waited while it did its thing and then once down this time it said "turn off ignition" so I did and it said Successful. I crossed my fingers, hit the button and it started up.Now I'm still on hold with SCT so I took it for a drive and all seems fine then she comes back on and I tell her what happened and she says "no, that's not normal" but the tech guys are swamped with calls right now so if they don't get back tome todayI should call first thing at 9:00am tomorrow when they open and run it by them.
Before all this I emailed Torrie to let him know what happened and here it is 3 hours later and no response. Sorry but right now I don't trust this tune or this company and I'm to afraid to touch it until I talk to SCT tech support. While it seems to be driving ok I'm leaving on a 5,000 mile trip on Friday and now have to worry about this! I might just return it to stock tomorrow and be done with it. This is what I was afraid of happening 3 years ago when I found out they have no phone support and I was nervous about just dealing with someone back and forth over emails. That's why then I went with Livernois and I never had these issues with them. Plus when you call them they help you on the spot!
This is the first error I got. The tuner was paired to my device as it showed my Vin and all my info. SCT just had to do a refresh and the second one took and she could see it on her end.
After the first attempt at downloading the 93 performance tune.
I guess you forgot my wonderful ranger left my ass walking 40 miles from home at 1 week old and man did I get chastized on this forum for not being a fanboy of a junk brokedown $42,000 truck.I'm sure you would've been happy with your truck sitting dead with NO response for hours!
People have the right to know (good or bad) about others experiences and make their own decisions from there. Mine was terrible while others have had good luck. Maybe it was a fluke (nothing is perfect) but the way they handled it was what really matters.
I either forgot or have missed that one. I would've been pissed too if that had happened to me! It is always different when it happens to you and it's your vehicle so others shouldn't be so quick to judge.
It does have sufficient power and that's not really the main reason I had a. Livernois tune in my '19. While the added hp/tq are nice it was the smoother shifts I was looking for and that didn't disappoint. It was much better than stock and having the power there was/is an added bonus. ?
