Mine is the same way. I was in the other day to get the Transmission TSB software update done and I figured I'd get the tires rotated since the points would pay for it. The cashier rolled their eyes and said "oh no here's another one with those points". They had no clue what to do. Mind you before it was FordPass rewards it was Ford points. I've literally been accruing points for years on previous Ford vehicles and they still dont know how to redeem them.