I'm still hopeful that once I'm able to update it it'll go back to normal. Probably wishful thinking but there were a few with a similar problem and once they did the update it went away. ?
LOL, it's a 3.2 mile round trip, so that mileage could represent over 1,800 dump runs!
To be honest I mostly just use my key fob, the app is nice and all but not a huge usage for me.
First they walked me through doing the Sync update to version 3.4.23188 then getting the modem to respond which they said hasn't reported since June 3rd. They ended up having to reactive the modem then deactivate my account and reactivate it which took care of all the issues.
New sync version?After 2 hours on the phone with Fords In Vehicle Technology dept. I finally have everything working again!
My FordPass app is back to working along with my main screen with the new Sync version. Anyone still having problems here's the number to call and they'll be able to get you up and running again. Their hours are 8:00am-11:00pm EST
In Vehicle Technology dept.
800-392-3673
The newest Sync version is 3.4.23188 and the one with all the glitches is 3.4.22251. If you have 3.4.22251 it will not let you update over wifi and the longer you have it the more glitches there are. It only took about 10 minutes to update from the USB drive.
ok, just an updated software of the existing Sync, not new Sync. I like new software... I beta almost everything I run, so... I was excited.
WOW!, Dave, you must not have done an update in a long time. I updated to 3.4.23188 months ago, not due to any issues but as an old IT guy I always update to the latest stable version, stable being the operative word.
I usually try to and I was trying to update it (over wifi) for the past 4-5 months, maybe longer. I never had a problem doing it this way in the past and hadn't known there was a glitch in the previous software keeping it from updating over wifi. Also we were in the process of selling the house back in AZ (started in early March) so I didn't have time to really look into it until we got settled in here. I'm just glad it's back to normal along with the FordPass app. I don't use the app all that often but there are times I like to remote start it from inside a restaurant or double check that I locked it.
I never update via wi-fi, always use a USB drive loaded from CanLabs, faster and not prone to wi-fi slow downs or connectivity issues.
This (and my '19 Ranger) were the first vehicles that had this many options and tech that needed updates. So on my '19 I just set it to auto update and it would do it while in the garage and always worked fine.
) everything would go smoothly. It was really easy to use the USB drive and only took maybe 10 minutes with the agent walking me through it. What took the most time was them diagnosing the issue and I had to be transferred to 3 different agents. But they were all great and it was worth the time getting it fixed.
