Safety Recall 19S43 - Select 2019 MY Ranger Vehicles Rear Lamps Issue

Discussion in 'Issues, Repairs, Warranty, TSB, Recalls' started by Beef_Stew, Nov 22, 2019.

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  1. danjhill

    danjhill Member

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    Latest update.....after having Ford customer service tell me that there is no instructions from Ford not to drive the truck(while it is is still a hostage at the dealership) and issuing me a new case number to that effect, the dealership went back to Ford and confirmed that as I had purchased the unit after the recall, that they cannot release it to me. Then while trying to secure parts for the recall, Ford decided they needed more pictures of the connector......are you kidding me? I have been sitting here for 3 weeks expecting I was in queue for parts only to just learn that time was wasted.....what if I had not brought up the issue.... would have waited another 4 weeks only to learn that they then wanted "more pictures?" unbelivable. Over my lifetime, I have dropped nearly $300k on new Fords.....this is the worst experience ever!!!!
     
  2. Mokume

    Mokume Well-Known Member

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    Outrageous...
    Your experiences so far with Ford makes the government of the former Soviet Union look like the model of efficiency.
     
  3. Pat Herbert

    Pat Herbert Active Member

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    my Ranger had the tail light problem interemintent finally took it in and they resoldered the pin and ordered the part(not in yet). No problems since then. I go to a good service dept. scary not having rear lights. They do flash quickly on the dash when it isnt working so you will know.
     
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  4. danjhill

    danjhill Member

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    My dealership is telling me that a loaner/rental is not covered by this recall. Just out of curiosity, is your loaner from the dealership or funded through Ford??
     
  5. danjhill

    danjhill Member

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    Just out of curiosity.... My new undriven ranger is stuck at the dealership....they are telling me that there is not a rental program available through this recall/Ford. Do you know if this is the dealership accommodating you or is this through Ford?
     
  6. Pat Herbert

    Pat Herbert Active Member

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    If you took delivery I would be screaming bloody murder for a loaner! I would never go back to that dealer if you have a choice.
     
  7. Mscaff12

    Mscaff12 Member

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    The dealership. There not sure how long it will be for the fix so I ask if I could get something more comparable to my truck. They gave Enterprise a call and hook me up with loaded AWD Fusion. Not my truck but way better then the Nissan. Maybe Ford will reimburse the dealership? Not sure.
     
  8. Mscaff12

    Mscaff12 Member

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    What ever the case you should definitely be getting a loner!
     
  9. GatorBob

    GatorBob Member

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    Its through the dealer. Ford didn't get involved until recently when I requested the lease refund. And btw it's a 2020 Ranger XLT.
     
  10. danjhill

    danjhill Member

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    thanks to all who responded....
    The next saga in this seemingly never ending story.... I received a note this week telling me that the recall part just came in and my truck was first in line to be worked on..be ready this afternoon!! ....then another call an hour later... the correct part number was shipped, but the wrong connector was placed in the bag.!!!!
    So, being intimately familiar with the automotive supply chain, that suggests the entire shipment is bad, inventory will need to be inspected, sorted, a CAR issued to the supplier... only then will the part buyer at Ford re-issue a new PO for the part from the Mexican supplier at lead time, likely a couple of months process. Unbelievable!
     
  11. Msfitoy

    Msfitoy Well-Known Member

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    Never had a problem with my tail lamps, why would I want to bring it in?
     
  12. danjhill

    danjhill Member

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    I would not UNTIL I was assured that they had parts available for your rig!!
     
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  13. danjhill

    danjhill Member

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    In my case... i did not have a choice... they would not release it to me after I bought it.
     
  14. Willcuts93

    Willcuts93 Well-Known Member

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    I ordered a male connector for one truck and a female for another. Both were incorrectly packaged, luckily i was able to just swap the packages and repair both trucks yesterday. I will try to post pictures of the repair process soon.
     
  15. danjhill

    danjhill Member

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    Matt... thanks very helpful. In my case they sent 10 of the “correct” part number, but wrong gender inside. They are not quite sure why Ford sent 10 when they ordered one... I did forward your comment to the Service manager....
     

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