Being in the same boat, I can surely relate to how frustrating and hopeless this situation actually is. I have been a lifelong Ford guy, 50+ years, but how they are dealing with this issue is testing my loyalty. How Ford can tell us to ignore the oil level and that it is OK, probably goes against what they state in every Owner's manual they have ever printed. Double digit Fuel contamination is not going to hurt anything, oil viscosity out of spec after 500 miles is not an issue. Obviously, people should not be worried about Oil brand or oil change frequencies below what is recommended, or whether to use synthetic, or synthetic blend, or whatever? Stupid me, I have been buying quality synthetics and changing at shorter intervals for years, I wish Ford would have told me all this a long time ago.
Every phone call I've made I've been using your case as a prime example as to how bad this situation is and how irresponsible this is of Ford. I got so mad today I hung up on the so called supervisor I talked to!
Exactly, I have pointed that out on numerous occasions. From the Field Service Engineer, indirectly, filtered thru the dealer, "after seeing more of this issue with other Ford Ranger owners, the fuel dilution and high oil levels may turn out just to be a characteristic of the Rangers 2.3L engine, and nothing to worry about". I questioned him back, thru the dealer, that my oil level continues to rise, and he replied, supposedly, "that is why we are having you continue to drive the truck to 5000 miles, take another oil sample, and gauge if the fuel dilution gets worse or stays relatively the same". The same would be 12-13% dilution, which I guess is OK, but my oil level is much higher than that now. It's very frustrating that I am not allowed to talk directly to the Field Service Engineer, as he is the one calling the shots, and I have no idea what information is shared between him and the dealership.
Sounds like a fly by night outfit, instead of a supposedly reputable company!!
Yes, I have also found out that Ford Customer Service has closed my case, even though I still have an ongoing service ticket with the dealership. I never received any paperwork from the last time my truck was at the dealer for 2 weeks. I was told I would not get any paperwork while it was still an open ticket. I talked to a Ford Customer Service Supervisor and they told me they would reopen the case when I go back in for the dealership to finish the warranty service, after I get to 5000 miles on this oil change. This kind of pissed me off, they closed my case while it is still on-going?
Really terrible way to take care of your customers. If Ford continues down this road they will decline as an American auto and truck manufacturer! Very shady practices!!
So sorry you're having this problem. It's ridiculous.
I'll post mine 5/9/19. !
