Yet another climate/heater issue

[GhostStrykre]

This is what I mean.

This failure of this part is a ongoing regular occurrence....just a quick search of this forum will suffice to prove this.

People may have been lucky so far but those affected in the predominant affected years will eventually face this same issue.

At that cost ...thats hard fee to swallow for someone most likely still paying a good amount on a 3 / 4 yr old truck.

This issue needs pushed to the top to become a full recall (retroactive) as it's literally a safety issue in most regards ....heat, defrost etc.

That repair cost is astronomical....am I right to assume that was a dealer quote?

I do prefer to have the dealer do the work but I had mine replaced under warranty when I had my 2019.

I guess my recommendation may be....

1. If you still have power train warranty....maybe see if you can source a 3rd party extended car warranty which may cover the repair of your issue for a reduced fee.

2. Shop around at some reputable independent garages and see if you can get the price down to do the work.

The part I don't think is too crazy maybe $300 to $500 for the box assembly.

But the labor will be something....the entire dash needs to be removed basically just leaving the heater hoses and wiring exposed along with the firewall...it's actually quite shocking to see.



Check out that video as YouTube member Nemesis5Zero documented what he had to do to deal with this issue.

I witnessed this same thing at my Ford dealership which did the exact same.

It was, in fact, a dealer quote.
The breakdown with out the door prices were as follows:

Parts - $1500
Labor @ 11 hours - $2100

I called my most trusted independent shop in my area and they do the service as well. He said he won’t be much cheaper and that $3,600 is a good price. Likely they can’t do it as quickly as a Ford shop experienced in the process.

Independent shop also recommended servicing the heater core while in there so that I wouldn’t have to risk it breaking 6 weeks later and being stuck with the dash removal all over again. So with that added step it’d probably be as much if not more than $3,600.

My FILs Honda Accord has the same issue. Honda issued a recall for it…. So yeah. Sounds like extended warranties are smart for Fords.

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[MagneticRanger]

Hmmm...

Well don't quote me exactly on every part...but for me and even as mentioned in the YouTube video link I provided...the only component really replaced is 1 HVAC assembly.

The entire assembly replaces your old one that has become warped and causes the failure of your blend doors (opening and or closing)

The question about which assembly part you need depends on your truck....do you have manually controlled heat and air conditioning? Or do you have automatic temp control heating and air system.

Levittown Ford Parts has the pricing on the 2 different assemblies depending on your needs....there is a thread for Levittown parts on this forum and you *may* be even able to get at a lower cost possibly.

I've attached screenshots.

 

[Ranger X]

This is what I mean.

This failure of this part is a ongoing regular occurrence....just a quick search of this forum will suffice to prove this.

People may have been lucky so far but those affected in the predominant affected years will eventually face this same issue.

At that cost ...thats hard fee to swallow for someone most likely still paying a good amount on a 3 / 4 yr old truck.

This issue needs pushed to the top to become a full recall (retroactive) as it's literally a safety issue in most regards ....heat, defrost etc.

That repair cost is astronomical....am I right to assume that was a dealer quote?

I do prefer to have the dealer do the work but I had mine replaced under warranty when I had my 2019.

I guess my recommendation may be....

1. If you still have power train warranty....maybe see if you can source a 3rd party extended car warranty which may cover the repair of your issue for a reduced fee.

2. Shop around at some reputable independent garages and see if you can get the price down to do the work.

The part I don't think is too crazy maybe $300 to $500 for the box assembly.

But the labor will be something....the entire dash needs to be removed basically just leaving the heater hoses and wiring exposed along with the firewall...it's actually quite shocking to see.



Check out that video as YouTube member Nemesis5Zero documented what he had to do to deal with this issue.

I witnessed this same thing at my Ford dealership which did the exact same.

It’s ridiculous, like you said it’s a known problem I had the same thing happen to my f150. It’s amazing that fomoco hasn’t responded to this. It’s becoming harder and harder to be a loyal ford customer

 

[Metalshift]

What climate control system do you have ? what size screen ?

 

[GhostStrykre]

Hmmm...

Well don't quote me exactly on every part...but for me and even as mentioned in the YouTube video link I provided...the only component really replaced is 1 HVAC assembly.

The entire assembly replaces your old one that has become warped and causes the failure of your blend doors (opening and or closing)

The question about which assembly part you need depends on your truck....do you have manually controlled heat and air conditioning? Or do you have automatic temp control heating and air system.

Levittown Ford Parts has the pricing on the 2 different assemblies depending on your needs....there is a thread for Levittown parts on this forum and you *may* be even able to get at a lower cost possibly.

I've attached screenshots.

I have the automatic dual zone... yeah those prices are pretty shocking. I'll have to look it up.

 

[GhostStrykre]

What climate control system do you have ? what size screen ?

Automatic dual zone. I have the Sync 3 touch system (7 or 8 inch touchscreen or whatever).

 

[dtech]

This is what I mean.

This failure of this part is a ongoing regular occurrence....just a quick search of this forum will suffice to prove this.

People may have been lucky so far but those affected in the predominant affected years will eventually face this same issue.

At that cost ...thats hard fee to swallow for someone most likely still paying a good amount on a 3 / 4 yr old truck.

This issue needs pushed to the top to become a full recall (retroactive) as it's literally a safety issue in most regards ....heat, defrost etc.

That repair cost is astronomical....am I right to assume that was a dealer quote?

I do prefer to have the dealer do the work but I had mine replaced under warranty when I had my 2019.

I guess my recommendation may be....

1. If you still have power train warranty....maybe see if you can source a 3rd party extended car warranty which may cover the repair of your issue for a reduced fee.

2. Shop around at some reputable independent garages and see if you can get the price down to do the work.

The part I don't think is too crazy maybe $300 to $500 for the box assembly.

But the labor will be something....the entire dash needs to be removed basically just leaving the heater hoses and wiring exposed along with the firewall...it's actually quite shocking to see.


Yes instead of Mr Farley investing in this sordid energy sucking hateful EVs he should be fixing our HVAC boxes. Nice thought on forcing ford to step up and do the right thing, I think I remember Saturn attempted to do that and where are they now.
Check out that video as YouTube member Nemesis5Zero documented what he had to do to deal with

 

[Metalshift]

I repaired mine with a coolant flow control valve, a couple of zip ties and removal of the ac relay for the winter months. I have the single zone no sync dash and the heater works awesome and does what I want and not what the stupid computer thinks should be happening. Best part is no hot coolant in the cab all summer so the system isnt fighting itself ( kinda like having the woodstove on in the summer while the ac is cranked trying to cool your home).

 

[Friday yet?]

nope. powertrain only at this point. i'm the one stuck with the tab this time.

Sorry but that is complete bullshit. Ford needs to make that right. Even if they would just come halfway to the table. Damn. Just garbage. It's a known issue.

Really sorry op.

 

[dtech]

It was, in fact, a dealer quote.
The breakdown with out the door prices were as follows:

Parts - $1500
Labor @ 11 hours - $2100

I called my most trusted independent shop in my area and they do the service as well. He said he won’t be much cheaper and that $3,600 is a good price. Likely they can’t do it as quickly as a Ford shop experienced in the process.

Independent shop also recommended servicing the heater core while in there so that I wouldn’t have to risk it breaking 6 weeks later and being stuck with the dash removal all over again. So with that added step it’d probably be as much if not more than $3,600.

My FILs Honda Accord has the same issue. Honda issued a recall for it…. So yeah. Sounds like extended warranties are smart for Fords.

Sounds like an honest shop - telling you that experience with the doing the job should be a consideration. Not sure what they would do as far as servicing the heater core - maybe blow it out with compressed air or run a cleaning solution thru it - personally I wouldn't mess with it, those heater core pipes are another component in modern autos that has been reduced to the bare min, I recall reading about some autos where they do fail owing to lack of structural integrity.

 

[GhostStrykre]

Sorry but that is complete bullshit. Ford needs to make that right. Even if they would just come halfway to the table. Damn. Just garbage. It's a known issue.

Really sorry op.

On the one hand I completely agree. Why isn't it getting recalled? Honda recalled theirs. I'm curious what Ford's threshold is before initiating a recall. Repeated failures like this you would hope would be addressed outside of plain warranties via a recall. It isn't a wearable item, is it?

On the other hand, I bought a used 2019 that the first owner put 22k miles on in a year. At that time I was in indefinite work-from-home so the truck got driven less than 10k miles for a bit, and only in the last 6 months has seen increased duty. I was offered an extended warranty multiple times and declined. I knew, or should have known, the risks of my gamble to not purchase extra coverage.

So I get it. Like you said, even meeting me halfway would be great. I highly doubt that'll come to pass though.

 

[rang19ca]

OP, you can ask for a complimentary assistance for partial cost, but I don't know if that would work. Sorry for your situation.

 

[GhostStrykre]

UPDATE (because I hate it when the OP doesn’t close the loop):

Nearly traded the truck in. Considered going to a Tundra. I wouldn’t mind the increased space and capacity. Unfortunately, full size trucks were a financial shot to the nuts.

So I threw up a Hail Mary. I called Ford Customer Service this morning and calmly explained this situation to the lady on the line. I said this appears to be a known issue with 2019 and 2020 Rangers. She asked to put me on hold for 5 minutes and I said sure. She came back on the line and told me I was out of warranty, but she was tapping into the Ford Goodwill and Assistance Program to help. Final tab dropped the repair price from $3,600 down to $900. I call that a win.

Based off of the conversation we had and the numbers she shared, I think Ford is providing the parts free of charge, and then we’re splitting the labor with Ford covering the majority.

So looks like I’m hanging out here in the Ranger club for a while more! Guess I’ll start studying up on what other preventative maintenance I can do to keep this bad Larry runnin.

If you’re out of warranty, give that customer service line a shout. Worst they can say is no.

 

[IdahoRanger]

UPDATE (because I hate it when the OP doesn’t close the loop):

Nearly traded the truck in. Considered going to a Tundra. I wouldn’t mind the increased space and capacity. Unfortunately, full size trucks were a financial shot to the nuts.

So I threw up a Hail Mary. I called Ford Customer Service this morning and calmly explained this situation to the lady on the line. I said this appears to be a known issue with 2019 and 2020 Rangers. She asked to put me on hold for 5 minutes and I said sure. She came back on the line and told me I was out of warranty, but she was tapping into the Ford Goodwill and Assistance Program to help. Final tab dropped the repair price from $3,600 down to $900. I call that a win.

Based off of the conversation we had and the numbers she shared, I think Ford is providing the parts free of charge, and then we’re splitting the labor with Ford covering the majority.

So looks like I’m hanging out here in the Ranger club for a while more! Guess I’ll start studying up on what other preventative maintenance I can do to keep this bad Larry runnin.

If you’re out of warranty, give that customer service line a shout. Worst they can say is no.

Glad to hear Ford stepped up to the plate on this. Still a hit but much more manageable.

 

[GhostStrykre]

Yeah I’m completely fine paying $900 on a repair item when I’m outside of a warranty period. Warranties are a calculated gamble and Ford made this a softer landing.

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