Strokerduster
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TSB: SSM 47844 - 2019 Ranger - SYNC 3 - SYNC Wi-Fi Message - Network Connection Needed - Displayed After Trusted Wi-Fi Connection
Some 2019 Ranger vehicles with SYNC 3 may show a pop-up message every key cycle that states "Network Connection Needed - To complete the system updates your vehicle should connect to a Wi-Fi network or through the FordPass app. Until the update is complete, some features may not be available. Would you like to attempt to connect to a Wi-Fi network now?" This message may occur, even if SYNC has been connected to a trusted Wi-Fi source. To temporarily remove the inconvenience of this pop-up message, advise the customer from SYNC to select Settings > Automatic Updates > System Wi-Fi and turn off System Wi-Fi, then turn off automatic system updates. Engineering is investigating, monitor OASIS for updates.
APPLICABLE VEHICLES
2019 TRUCK: FG P375N RANGER
Some 2019 Ranger vehicles with SYNC 3 may show a pop-up message every key cycle that states "Network Connection Needed - To complete the system updates your vehicle should connect to a Wi-Fi network or through the FordPass app. Until the update is complete, some features may not be available. Would you like to attempt to connect to a Wi-Fi network now?" This message may occur, even if SYNC has been connected to a trusted Wi-Fi source. To temporarily remove the inconvenience of this pop-up message, advise the customer from SYNC to select Settings > Automatic Updates > System Wi-Fi and turn off System Wi-Fi, then turn off automatic system updates. Engineering is investigating, monitor OASIS for updates.
APPLICABLE VEHICLES
2019 TRUCK: FG P375N RANGER
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