TSB 20-2301 Infotainment Screen Concerns, Wi-Fi Connection Message, Rear View Camera Operation, CarPlay And/Or Voice Prompt Concerns

Jfleming

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TSB 20-2301

This bulletin supersedes 20-2259. Reason for update: New Part/Procedure For Same Condition
Model:
Ford
2019-2020 Edge
2020 Escape
2020 Expedition
2020 Explorer
2019-2020 F-150
2020 F-Super Duty
2019-2020 Fusion
2019-2020 Mustang
2019-2020 Ranger
2019-2020 Transit Connect
Lincoln
2020 Aviator
2019-2020 Continental
2020 Corsair
2019 MKZ
2019-2020 Nautilus
2020 Navigator
Summary

This article supersedes TSB 20-2259 to update the Issue and Action.
Issue: Some 2019 MKZ, 2019-2020 Mustang/Continental/Fusion/F-150/Transit Connect/Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to:

• Wi-Fi connection message pop-up every key cycle
• Frozen unresponsive touchscreen
• Solid blue screen when moving forward at speeds above 16 km/h (10 mph)
• Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph)
• Inoperative infotainment applications
• Poor/no AppLink function
• Apple CarPlay not launching on connection or a black screen when connected
• Voice prompts that skip or have short pauses while directions are being provided
• Sirius Travel Link™ not working properly with active subscription
• Remote start not able to be scheduled from FordPass or Lincoln Way
• Blank screen or frozen screen
• System states "In Michigan" when trying to select a Point Of Interest (POI) on the navigation system
This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 Universal Thumb Drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
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Frenchy

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As long as there is an update available this is a good Bulletin. Another thing to consider is there's another bulletin saying that currently to not update me sync on the Rangers because engineering is working to fix an issue with the climate control not wanting to show anything.
 
 



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