TSB: SSM 47844 - 2019 Ranger - SYNC 3 - SYNC Wi-Fi Message - Network Connection Needed

[Strokerduster]

TSB: SSM 47844 - 2019 Ranger - SYNC 3 - SYNC Wi-Fi Message - Network Connection Needed - Displayed After Trusted Wi-Fi Connection

Some 2019 Ranger vehicles with SYNC 3 may show a pop-up message every key cycle that states "Network Connection Needed - To complete the system updates your vehicle should connect to a Wi-Fi network or through the FordPass app. Until the update is complete, some features may not be available. Would you like to attempt to connect to a Wi-Fi network now?" This message may occur, even if SYNC has been connected to a trusted Wi-Fi source. To temporarily remove the inconvenience of this pop-up message, advise the customer from SYNC to select Settings > Automatic Updates > System Wi-Fi and turn off System Wi-Fi, then turn off automatic system updates. Engineering is investigating, monitor OASIS for updates.

APPLICABLE VEHICLES
2019 TRUCK: FG P375N RANGER

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[kep]

That's pretty much what I did...

 

[Stic-o]

Ugh...has been doing this for the last few weeks

 

[rwjrn]

TSB: SSM 47844 - 2019 Ranger - SYNC 3 - SYNC Wi-Fi Message - Network Connection Needed - Displayed After Trusted Wi-Fi Connection

Some 2019 Ranger vehicles with SYNC 3 may show a pop-up message every key cycle that states "Network Connection Needed - To complete the system updates your vehicle should connect to a Wi-Fi network or through the FordPass app. Until the update is complete, some features may not be available. Would you like to attempt to connect to a Wi-Fi network now?" This message may occur, even if SYNC has been connected to a trusted Wi-Fi source. To temporarily remove the inconvenience of this pop-up message, advise the customer from SYNC to select Settings > Automatic Updates > System Wi-Fi and turn off System Wi-Fi, then turn off automatic system updates. Engineering is investigating, monitor OASIS for updates.

APPLICABLE VEHICLES
2019 TRUCK: FG P375N RANGER

Getting really tired of this. How is turn off WiFi a solution?

 

[Jrye22]

Getting really tired of this. How is turn off WiFi a solution?

All I did was turn off automatic updates and it stoped asking

 

[Al Gordon]

I turned off auto updates. I also updated Sync via USB, and didn't turn auto updates back on after that. Honestly, the USB-based updates are easy enough to do, I don't see where I need OTA updates, especially if they are buggy.

 

[DanZ]

I see that we're to "...monitor OASIS for updates". Is there a website for that? Also what is the latest update available? Under About Sync it states: --Sync 3 Software Version: 3.3 Build 18295_PRODUCT-- Is the USB version more recent than that?
Also I'm not sure I want to turn off auto-updates as I wouldn't know when it would be available otherwise unless OASIS is a website. Thanks in advance for any information anyone can provide.

 

[rangerdanger]

I see that we're to "...monitor OASIS for updates". Is there a website for that? Also what is the latest update available? Under About Sync it states: --Sync 3 Software Version: 3.3 Build 18295_PRODUCT-- Is the USB version more recent than that?
Also I'm not sure I want to turn off auto-updates as I wouldn't know when it would be available otherwise unless OASIS is a website. Thanks in advance for any information anyone can provide.

OASIS is Ford's internal website. There's no way for the general public to monitor that.

 

[chasvs]

TSB: SSM 47844 - 2019 Ranger - SYNC 3 - SYNC Wi-Fi Message - Network Connection Needed - Displayed After Trusted Wi-Fi Connection

Some 2019 Ranger vehicles with SYNC 3 may show a pop-up message every key cycle that states "Network Connection Needed - To complete the system updates your vehicle should connect to a Wi-Fi network or through the FordPass app. Until the update is complete, some features may not be available. Would you like to attempt to connect to a Wi-Fi network now?" This message may occur, even if SYNC has been connected to a trusted Wi-Fi source. To temporarily remove the inconvenience of this pop-up message, advise the customer from SYNC to select Settings > Automatic Updates > System Wi-Fi and turn off System Wi-Fi, then turn off automatic system updates. Engineering is investigating, monitor OASIS for updates.

APPLICABLE VEHICLES
2019 TRUCK: FG P375N RANGER

Thanks!

At least I'm not alone!

 

[UofMEngineer]

Install the latest release, 19052.

 

[me01]

Install the latest release, 19052.

How?

 

[MT19RANGER]

How?

Update your version of SYNC

 

[djrobb]

How?

You need to download the update from the Ford Owners webpage and put it on a usb stick. There are instructions on the webpage. Dealer could do it too.

 

[Jonathan]

yep got this fun one too. The portal does finally show me that an update is available so i'll roll the usb version.
I find it amusing though that the wireless connection info displays the subnet mask as hexidecimal instead of dotted decimal. <shakes fist>

 

[me01]

Have

You need to download the update from the Ford Owners webpage and put it on a usb stick. There are instructions on the webpage. Dealer could do it too.

You got a link? Would love to load in USA brain, into southern hemisphere 4x4 machine

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