Porpoise Hork
Well-Known Member
I contacted the dealership service dpt where I bought mine and they tried to tell me that unless I had already brought the truck in for this prior to the TSB, they cannot address it without pre-approval from Ford... I informed them that is not what the TSB states but they tried to claim that the information I have is incorrect. So requesting to speak to the service manager was even more aggravating when he tried to tell me that the TSB didn't even apply to mine since it was a 2WD and this TSB is specifically for the FX4 models only.
My exchange with the service manager...
Me "You are looking at TSB 20-2277 correct?"
Him "Yes sir"
Me "OK.. So it states 2019-2020 Ranger correct?"
Him "Yes sir"
Me "Shudder/vibration when accelerating from a stop, correct?"
Him "Yes sir"
Me "So where does it state this is only for the FX4 models?"
Him "It states Some 2019-2020 Ranger vehicles may exhibit a shudder/vibration. That's referencing the FX4."
Me "So you're saying that the use of the term "some" in this TSB means FX4?"
Him "That is correct"
Me "...Really?... I'm just trying to clarify this here.. You're telling me that Ford, a multi-billion dollar company. One with an entire team devoted to ensuring that releases such as this are worded so that there is little to no opportunity to be misinterpreted would willingly and knowingly use an innocuous term such as "Some" to stand in place for FX4? Correct?"
Him "...Well um.. That's the information we have on it is this is only for the FX4's and your truck is only a 2wd so even if it has similar vibrations there is a different reason for that, such as an out of balance tire, suspension damage, modifications made, or simply coming from the road."
Me "...Well thank you for doing your part to build loyalty to the dealership and Ford, have a nice day."
So now I am waiting for the general manager to call me back about this. I don't plan on taking my truck back there as a result of this and may still contact Ford about it as well.
It never ceases to amaze me how dealership service departments seemingly go out of their way to push customers away. Clearly where there's enough vehicles with the same issue that the manufacturer releases a TSB on it, the service departments are not out anything as they will be reimbursed for the labor and parts, yet some such as this and what @ChiefQM have done go way out of their way to actively strive to refuse to honor the TSB's.
My exchange with the service manager...
Me "You are looking at TSB 20-2277 correct?"
Him "Yes sir"
Me "OK.. So it states 2019-2020 Ranger correct?"
Him "Yes sir"
Me "Shudder/vibration when accelerating from a stop, correct?"
Him "Yes sir"
Me "So where does it state this is only for the FX4 models?"
Him "It states Some 2019-2020 Ranger vehicles may exhibit a shudder/vibration. That's referencing the FX4."
Me "So you're saying that the use of the term "some" in this TSB means FX4?"
Him "That is correct"
Me "...Really?... I'm just trying to clarify this here.. You're telling me that Ford, a multi-billion dollar company. One with an entire team devoted to ensuring that releases such as this are worded so that there is little to no opportunity to be misinterpreted would willingly and knowingly use an innocuous term such as "Some" to stand in place for FX4? Correct?"
Him "...Well um.. That's the information we have on it is this is only for the FX4's and your truck is only a 2wd so even if it has similar vibrations there is a different reason for that, such as an out of balance tire, suspension damage, modifications made, or simply coming from the road."
Me "...Well thank you for doing your part to build loyalty to the dealership and Ford, have a nice day."
So now I am waiting for the general manager to call me back about this. I don't plan on taking my truck back there as a result of this and may still contact Ford about it as well.
It never ceases to amaze me how dealership service departments seemingly go out of their way to push customers away. Clearly where there's enough vehicles with the same issue that the manufacturer releases a TSB on it, the service departments are not out anything as they will be reimbursed for the labor and parts, yet some such as this and what @ChiefQM have done go way out of their way to actively strive to refuse to honor the TSB's.
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