SSM 49264 - Climate Control Temperature Will Not Adjust With Clicking/Snapping Noise From The Dash

[JimG_AZ]

So I just finished a long chat with Ford about SSM 50629.

I shot a video where the HVAC is set for 70 degrees, Dual is off, and I'm getting 72 degrees out of the driver side and 117 degrees out of the passenger side.

I have dropped my truck off several times for this exact issue and always get a No Problem Found back.

Ford created a FAR request so we'll see how that goes.

My warranty is up in December and I don't want, nay, I will not deal with this out of warranty.

If it comes back again with a No Problem Found it will be traded ASAP.

Sad, because I really like this truck, better than anything out there available right now.

I'm just tired of the Ford dealers screwing me over on known issues.

I have clicking noise from the lower center of my dash that my local Ford dealer claimed they could not reproduce. It is probably an actuator that is failing. To get it covered under my extended warranty I am pretty sure I would need the part to completely fail. Even though I have the Ford ESP, I can easily see them denying this repair. Right now the only way to get them to fix it is to pay cash. If they have to remove the dash, I'm probably looking at @ a $2k repair. Would a $2k repair be enough to trade off a good running truck for a new one? Probably not. I'll pay way more in sales tax than the repair would cost me.

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[9512tacoma]

My 2020 Ranger XLT has this clicking issue mainly on the passenger side. I ordered 2 do the actuators. https://ford.oempartsonline.com/oem...uZ2VyJnk9MjAyMCZ0PWxhcmlhdCZlPTItM2wtbDQtZ2Fz

From the diagrams they show 2 of these but when I removed my glove box today and unplugged the cord to the actuator it did not look the same. Are both identical on drivers/passengers side? I could not take it out yet due to I need a shorter Phillip head screw driver but the brackets where the screws go did not appear to line up. Any help is appreciate.

 

[airline tech]

My 2020 Ranger XLT has this clicking issue mainly on the passenger side. I ordered 2 do the actuators. https://ford.oempartsonline.com/oem...uZ2VyJnk9MjAyMCZ0PWxhcmlhdCZlPTItM2wtbDQtZ2Fz

From the diagrams they show 2 of these but when I removed my glove box today and unplugged the cord to the actuator it did not look the same. Are both identical on drivers/passengers side? I could not take it out yet due to I need a shorter Phillip head screw driver but the brackets where the screws go did not appear to line up. Any help is appreciate.

If you have (Automatic) Climate Control:
2 Ea (Temp Control) Left & Right Side of the Box and 1 ea (Mode Door Actuator all are the same part number: AB3Z-19E616-B.
The Mode Door Actuator is mounted on the LH Side above the temp door actuator.

The Air Inlet Door Actuator is mounted above the (Cabin Air Filter) - PN: AB3Z-19E616-A

If you have a (Manual) Climate Control - There is only (1) Temp Actuator on the RH Side of the box and it controls both sides.

Ref: Here for detailed breakdown


HVAC / Climate Control- Issues - Operation - T-Shoot and Breakdown | 2019+ Ford Ranger and Raptor Forum (5th Generation) - Ranger5G.com

 

[9512tacoma]

Thanks for the response. I am going to return my order and get the other part. I tested both sides and no noise or issue changing temps. Mine makes a noise when I turn off the the entire ac/heat system and I can here it from above the glove box.

 

[airline tech]

Thanks for the response. I am going to return my order and get the other part. I tested both sides and no noise or issue changing temps. Mine makes a noise when I turn off the the entire ac/heat system and I can here it from above the glove box.

Yes - there are 2 actuators that move when the truck is powered off:
The Mode Door and Air Inlet, at least for the Air Inlet you can actually view the door movement, I would visually check it as this is a point of mice entry, and they may have drug something in and it's creating a blockage.

 

[Dean]

Update: I finally got around to replacing the driver's side actuator with success. Followed the instructions in this youtube video:
See my comments there.

I used an aftermarket actuator off of ebay. The yellow cam was a tight fit. I decided not to push it on all the way. I left maybe 3/32 gap. The hope is that this will help prevent the pin from jumping out of the slot. If it pops out again I'll use a spacer or resort to 3d printing some sort of solution.

I did not pull codes with Forscan but I have cool and warm air properly adjusting out of the driver vents as it should.

Wish I could have dealt with this earlier in the Summer but just too busy with other obligations.

If my fix fails I'll post here again.

 

[ParamotorPilot]

2019 Lariat long bed victim - i mean "owner" here, 80,000 miles.

A year or two ago, having heard about the early models having head gasket issues, and then all the talk about the 10 speed being cranky, I decided to invest (because that's what it turned out to be) in a Ford ESP plan (I'm almost always my own dang service plan, but this isn't grandpas Oldmobile. Or even his Hudson).
A few weeks ago, I heard a funny noise in the dashboard, then noticed the driver side vent was blowing only hot air (apparently in competition with the driver).
Forscan showed the blend door code.
It probably should have been, but a blend door actuator failure was not on my Ford Failure bingo card for this vehicle.

My purchasing dealer wanted to keep the vehicle a full month before they'd even look at it, so I took it to another which only need 3-4 days (4 in Fords'-Fixit-shop-speak days is 7 in human days).

But the repair was done well, no complaints about rattles or noises so far (a few miles later), and it cost only the $500 deductible instead of the full $2400 they were asking.

I put an oil catch can on the truck at around30k, so not expecting the heads to need cleaning yet, but can't wait to go back for the head gasket and then transmission.

 

[RangerBill]

2019 Lariat long bed victim - i mean "owner" here, 80,000 miles.

A year or two ago, having heard about the early models having head gasket issues, and then all the talk about the 10 speed being cranky, I decided to invest (because that's what it turned out to be) in a Ford ESP plan (I'm almost always my own dang service plan, but this isn't grandpas Oldmobile. Or even his Hudson).
A few weeks ago, I heard a funny noise in the dashboard, then noticed the driver side vent was blowing only hot air (apparently in competition with the driver).
Forscan showed the blend door code.
It probably should have been, but a blend door actuator failure was not on my Ford Failure bingo card for this vehicle.

My purchasing dealer wanted to keep the vehicle a full month before they'd even look at it, so I took it to another which only need 3-4 days (4 in Fords'-Fixit-shop-speak days is 7 in human days).

But the repair was done well, no complaints about rattles or noises so far (a few miles later), and it cost only the $500 deductible instead of the full $2400 they were asking.

I put an oil catch can on the truck at around30k, so not expecting the heads to need cleaning yet, but can't wait to go back for the head gasket and then transmission.

None of the 5G Rangers had a known head gasket problem. That problem was on other Ford cars but was fixed for the Ranger 2.3L engine. There were one or two that I have seen mentioned on this forum, but not a widespread problem. So, not need to worry about that.

 

[Dr. Zaius]

I just realized that I didn't follow up in this thread (posted my follow up in another thread), but the Extended Warranty covered this repair on my truck when I took it back in.

Ford replaced my airbox and rebuilt my transmission so hopefully the 2 main issues I was concerned with have been dealt with.

So far it works fine but then it's only been a couple of months since it was replaced.

Time will tell.

 

[JimG_AZ]

...My purchasing dealer wanted to keep the vehicle a full month before they'd even look at it...

Is it just me, or is this just crazy? For something that obviously does not make the vehicle unsafe to drive, why would they recommend leaving it with them for a month before the schedule says they would be able to look at it? First, it creates a huge burden on the customer. Second, it is amazing they have enough space on the lot to do this. Maybe they just were hoping you would just take it somewhere else.

 

[ParamotorPilot]

None of the 5G Rangers had a known head gasket problem. That problem was on other Ford cars but was fixed for the Ranger 2.3L engine. There were one or two that I have seen mentioned on this forum, but not a widespread problem. So, not need to worry about that.

Yeah, I figured that out later - at least that it's not very widespread. Fordtech Makuloco on YouTube described it well, but he referred to a series of engines which included the 2.3l, and I was assuming. I also somewhere remember hearing that it had been fixed in 2020 or 2021, but not sure where.

(I think I also got the catch-can idea from him, but that's on the web a lot.)

Still, 2019 was the first year for the 5g so an extended warranty is probably appropriate anyway. Saved me money on this trip to the Ford Stealership at least.

 

[ParamotorPilot]

Is it just me, or is this just crazy? For something that obviously does not make the vehicle unsafe to drive, why would they recommend leaving it with them for a month before the schedule says they would be able to look at it? First, it creates a huge burden on the customer. Second, it is amazing they have enough space on the lot to do this. Maybe they just were hoping you would just take it somewhere else.

It's not you, it's that dealer.
I had to call them back and talk to the service manager just to make sure I understood it.
That must be the most horrible service management in the country; if you can't figure out how to get customers in on time without having to park their vehicles outside for a month, you should probably go back into the fast food industry.

But all the rest of them were still quoting several days, and would not give me an appointment so I could bring it in on the day - or day before - they would be able to do the diagnostic (not even the repair).

Physicians offices have this figured out; charge for missed appointments. They could provide an appointment for a fee up front, to be refunded or go to the end invoice if they show up on time, or to be forfeited if customer arrives too late or doesn't reschedule early enough.

But that's not my wheelhouse; if they have that much business, they don't need mine, I'll go elsewhere.

 

[Frenchy]

It's not you, it's that dealer.
I had to call them back and talk to the service manager just to make sure I understood it.
That must be the most horrible service management in the country; if you can't figure out how to get customers in on time without having to park their vehicles outside for a month, you should probably go back into the fast food industry.

But all the rest of them were still quoting several days, and would not give me an appointment so I could bring it in on the day - or day before - they would be able to do the diagnostic (not even the repair).

Physicians offices have this figured out; charge for missed appointments. They could provide an appointment for a fee up front, to be refunded or go to the end invoice if they show up on time, or to be forfeited if customer arrives too late or doesn't reschedule early enough.

But that's not my wheelhouse; if they have that much business, they don't need mine, I'll go elsewhere.

Not sure where exactly you are located, but I would purposely go out of the area to another dealer that would be willing to work with you better on this. I had to do that with my 2019 5 years ago. It wasn't fun, but it got done

 

[RangerBill]

I also somewhere remember hearing that it had been fixed in 2020 or 2021, but not sure where.

The engine block was redesigned to eliminate this problem before being used in the Ranger. The fix was in place before the 2019 model Ranger was produced.

 

[Motorpsychology]

Is it just me, or is this just crazy? For something that obviously does not make the vehicle unsafe to drive, why would they recommend leaving it with them for a month before the schedule says they would be able to look at it? First, it creates a huge burden on the customer. Second, it is amazing they have enough space on the lot to do this. Maybe they just were hoping you would just take it somewhere else.

I have a suspicion that in some areas of the country, mainly rural, that there are literal Journeymen (persons) mechanics that specialize in one or more areas and travel to dealerships like a circuit judge. Not uncommon in the heavy truck and equipment repair industry.
But leaving it there for 30 days? I'm surprised they would take on that liability. My son had a power window problem on his Super Duty that ultimately could't be fixed at the time (power window glitch) so they buttoned it back up and said they would call when the back ordered controller came in.

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