SHROCKWORKS out of business?

[VAMike]

My sliders just showed up one day after waiting a couple of months for them.

same

Sounds kind of... Scammy.

no, just more focused on product than customer relations

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[Todd Chapin]

Glad I went with Rocky Road Outfitters and my lifetime warantee is still good!

 

[OFC Ranger]

Not, NOT trying to be a smartass. But PLEASE do not ever order shit and pay for it with a debit card. Credit card only. First sign of trouble, you even smell trouble, dispute the charge. Don't even hesitate. Covers your ass... and bank account. My cc I don't even have to call. Can dispute it right on the app. With a couple of button clicks.

Hope you get your money back. Really sucks.

Not sure why this misconception is still floating around. It may have been a thing at some point, but it was probably a long long long time ago.

I have done charge backs from debit card purchases no problem. If you take note, most debit cards have credit card company logos on them.

 

[Dgc333]

Not, NOT trying to be a smartass. But PLEASE do not ever order shit and pay for it with a debit card. Credit card only. First sign of trouble, you even smell trouble, dispute the charge. Don't even hesitate. Covers your ass... and bank account. My cc I don't even have to call. Can dispute it right on the app. With a couple of button clicks.

Hope you get your money back. Really sucks.

I have disputed charges on my debit card and have been reimbursed just like if I had used a credit card. The only time it becomes a hassle is if you have a recurring charge, because the bank can't see a charge processing they can't stop it before it happens. In those cases you have to have it stopped at the source or worst case cancel the debit card and get a new one issued.

The only time have have been screwed is with eBay and PayPal. If you let a transaction age past 30 days they wash their hands of it.

 

[YaBoiNewton]

Has Shrockworks gone belly up? I ordered skid plates, sliders and the ultralight bumper from them on May 10th. Starting about 2 months ago I contacted them multiple times and was told that my order would ship in "a couple of weeks." In the past week I've phoned and emailed, to cancel my order, with no response.
Do we have any Houston forum members that could go knock on their door?

Their social media has been dead for a while now. I hope they're just swamped with work and not actually dead or something....

 

[VAMike]

Not sure why this misconception is still floating around. It may have been a thing at some point, but it was probably a long long long time ago.

I have done charge backs from debit card purchases no problem. If you take note, most debit cards have credit card company logos on them.

First important difference: with a credit card, you simply don't pay the bill in dispute; with a debit card, you are out the money until the dispute is resolved in your favor and you get a refund. Second important difference: with a credit card your max liability for fraudulent activity is $50; with a debit card you have 2 days to report the activity, then your liability jumps to $500 and after 60 days you're SOL. (Some banks offer zero liability on either/both or longer time limits on debit cards, but that's a marketing thing not a general legal requirement, and you should make sure to read all the fine print--the bank definitely will.) There are basically no reasons to prefer a debit card to a credit card. (The thing I hear most often is a variation of "it keeps me from spending too much"--get some self control and a credit card!)

 

[philanderer]

contact n-fab. ask them to walk down the street and knock on the door. somewhat of a competitor so ymmv

 

[JesseS]

When I ordered my sliders I received no shipping notice, and they just showed up one day about 3 weeks later, good thing I was home. But I do love them, great look and fit.

 

[Utope]

they did recently update and increase the price on the sliders, so someone there is doing something

 

[Blmpkn]

I'd cancel the order and buy somewhere else at this point just based on principle.

 

[RedDakooter05]

No, just more focused on product than customer relations

That's not a good business model at all lol.

Your customers need to be the focus, they're not going to buy your crap if you have no communication with them.

 

[Stevedbvik1]

That's not a good business model at all lol.

Your customers need to be the focus, they're not going to buy your crap if you have no communication with them.

Sounds like Ford’s business model

 

[OFC Ranger]

That's not a good business model at all lol.

Your customers need to be the focus, they're not going to buy your crap if you have no communication with them.

You'd be surprised what companies can get away with when they produce something in a somewhat limited market.

 

[VAMike]

That's not a good business model at all lol.

Your customers need to be the focus, they're not going to buy your crap if you have no communication with them.

People like to have opinions on what other people should do. ?‍ If you don't like the business, go somewhere else. Could they get bigger and make more money doing things differently? Probably...but if they have enough sales to pay the bills maybe they just don't care about getting bigger and would rather focus on the parts of the business that they like. It doesn't really have to be the case that every company must keep getting bigger until it turns into a massive multinational and collapses under its own weight.

 

[RedDakooter05]

You'd be surprised what companies can get away with when they produce something in a somewhat limited market.

I suppose there's that to consider. But still pretty shitty.

Shouldn't be too difficult to return an email or phone call in some time span.

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