wanted33
Well-Known Member
- First Name
- Jim
- Joined
- Nov 18, 2018
- Threads
- 12
- Messages
- 2,201
- Reaction score
- 7,243
- Location
- Down south in Dixie
- Vehicle(s)
- Mustang GT, Jeep Wrangler
- Occupation
- Old used up LEO
Damn good advise for one that knows. And, I agree. The OP didn't come here to be bashed, or blamed. So lighten up people, any of us could get caught up in something like this at any time.It's inappropriate for you all to make assumptions he didn't look at what he was buying. As someone who literally sells Roush Ford Products, along with every other model on the lineup, it can be a lot for a sales person, AND customer to ingest. That being said I can attest that it was likely your parts and sales manager who made the decision to toss on Fuel Rims because many of you don't understand the logistics of a Roush Package. It's shipped to the dealer, to have their certified tech install it. If you understood the wait time on Roush Rims you'd shit your pants. The dealer should have been transparent about the rims - that's the dealers fault for not correctly training people and it's probably 99% factual that the salesmen didn't even know.
As most sales people are stupid with modifications and lacking knowledge on the vehicles themselves. It's not the customers fault they trust the "educated individual" whos supposed to be the "professional". Quit harping the guy. There are integral sales people out there.
As for a plan - you can go two ways. Knowing that Roush backs their certificates and in order for the dealer to keep the "Roush Dealer" badge above their logo they need to be in good standing.
Option 1) You contact dealer, tell them your experience with the tires and rims and how they dont match the Roush Package. Just advise them you want the swap for tires for purposes of safety immediately, and the rims on order. And say nicely that you'll contact Roush and tell them they sold you an illegitimate Roush package with a CERTIFICATE of authenticity. If they know Roush will be involved they also know they'll likely to get a fine, or pull their certificate. You can also let the know you'll write an outstanding review on their google, or whatever platform they want to use giving them a 5 star for their cooperation. This should get things started as the fine is MUCH larger then tires and rims. Getting your cert pulled means you don't get discounts on parts and your markup goes bye bye! They won't want to go either route.
Option 2) You skip the dealer, contact roush, post an awful review and play the waiting game til someone tries to rectify. Never go this Route please... Sure you feel like a big boy but we're hoomans on the other side and personally speaking I'll do 10000x more for someone who treats me well then someone whos a complete asshat.
@S7v7n Good luck, I'm sure you can get it straightened out if you go with Adrian's @ak47p first option.
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