Fuel in oil

[N. J. Jim]

Yes, this whole ordeal is really troubling. Because Wisconsin's lemon law requires everything to happen in the first year of ownership, it looks like I am SOL there. Per the dealership, the Field Service Engineer wants me to put 5000 miles on the truck before bringing it back in for service, even though the oil level is just at the start of the twist now. Ford Customer Care says they cannot do anything and the Field Service Engineer calls the shots. I am not allowed to speak with or contact the Field Service Engineer and no one will give me anything in writing that indicates that Ford is directing that I drive the truck with an oil level that is substantially above the max mark, even though the Owners Manual states:

"Note: Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage."

The dealership told me that the Field Service Engineer wants to have the oil tested after it has had at least 5000 miles on it. I asked why, does he know the 2 oil sample tests the dealer has already taken are quite alarming at 12% and 13% fuel dilution and oil viscosity out of spec? The 12% was at 500 miles! The dealer claimed the Field Engineer has all that information and this is what he is instructing. I get no say in the matter?

I've tried to find out if there is another Ford department I can contact, but I am coming up empty. I did speak with a supervisor in the Ford Customer Care department, and while she was very nice and understanding, there wasn't anything they could do further. She did suggest I could go to another dealership, but it would have to be quite a drive to get out of the territory that the current Field Service Engineer is responsible for. Unreal, I am not going to drive a couple hundred miles to a dealer in Minnesota to start this all over again?

I am spent, I guess I will just continue to slowly ruin the engine, at Ford's direction, in my 40k+ truck and hope that it does not become a safety concern. This is tough, every new vehicle I have ever purchased in my life time has been a Ford, 3 new F150s, a new Mustang, a new Focus, and now this Ranger Lariat, which, ironically, was the most expensive.

I don't even know how to answer this, it's the most asinine thing I ever heard. Maybe almost time to contact your local TV station complaint help line! Very bad customer service. I hope something happens for the better for you. Please keep up posted!

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[quirkybar8]

Yes, this whole ordeal is really troubling. Because Wisconsin's lemon law requires everything to happen in the first year of ownership, it looks like I am SOL there. Per the dealership, the Field Service Engineer wants me to put 5000 miles on the truck before bringing it back in for service, even though the oil level is just at the start of the twist now. Ford Customer Care says they cannot do anything and the Field Service Engineer calls the shots. I am not allowed to speak with or contact the Field Service Engineer and no one will give me anything in writing that indicates that Ford is directing that I drive the truck with an oil level that is substantially above the max mark, even though the Owners Manual states:

"Note: Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage."

The dealership told me that the Field Service Engineer wants to have the oil tested after it has had at least 5000 miles on it. I asked why, does he know the 2 oil sample tests the dealer has already taken are quite alarming at 12% and 13% fuel dilution and oil viscosity out of spec? The 12% was at 500 miles! The dealer claimed the Field Engineer has all that information and this is what he is instructing. I get no say in the matter?

I've tried to find out if there is another Ford department I can contact, but I am coming up empty. I did speak with a supervisor in the Ford Customer Care department, and while she was very nice and understanding, there wasn't anything they could do further. She did suggest I could go to another dealership, but it would have to be quite a drive to get out of the territory that the current Field Service Engineer is responsible for. Unreal, I am not going to drive a couple hundred miles to a dealer in Minnesota to start this all over again?

I am spent, I guess I will just continue to slowly ruin the engine, at Ford's direction, in my 40k+ truck and hope that it does not become a safety concern. This is tough, every new vehicle I have ever purchased in my life time has been a Ford, 3 new F150s, a new Mustang, a new Focus, and now this Ranger Lariat, which, ironically, was the most expensive.

Ken Stern, who's office is handling many of the DPS6 transmission cases who opted out of the class action, is licensed to practice in Wisconsin. First call's free. Given how many opportunities you've given Ford to make it right, that sure sounds like your next step to me. You could also try the state AG's office, but they may well have no authority in a case like this.

 

[quirkybar8]

I don't even know how to answer this, it's the most asinine thing I ever heard. Maybe almost time to contact your local TV station complaint help line! Very bad customer service. I hope something happens for the better for you. Please keep up posted!

I found it strange and amusing (but more in the not so much funny haha as queer sort of way, as a felllow DPS6 sufferer) that a couple of mystery Ford employees showed up at the house of a woman with a POS Fiesta, diagnosed her (current) problem in her driveway and went with her to the local dealership to get a warranty replacement TCM. But that only happened after the Detroit Free Press broke the story last summer about how Ford employees hid information about the transmission, which also featured her story. https://www.freep.com/story/money/cars/ford/2019/08/08/ford-fiesta-transmission-dps-6/1945995001/

With stories like this and now with the 6.0l diesel, it sometimes seems that the integrity that @P. A. Schilke demonstrated as a lead engineer is as much exception as rule. With our 2.3l being the base engine on the upcoming huge deal Bronco, @MotoWojo's problem seems like an opportunity for Christopher Kwasniewicz' peer to have staff look closely into why some of these engines are experiencing this problem. Of course, it's only a handful of us, right?

 

[MotoWojo]

Of course, it's only a handful of us, right?

There in lies the problem for those of us with this issue. If it was more widespread, Ford would have to put some resources into figuring out what the problem is. I just wish I could speak to, or email, the person making the decision that I need to drive 5000 more miles with a crankcase overfull and rising. Heck, I would be satisfied with that person just giving me a printout directing me to do such, and what they feel is to be gained by doing so, and that it is safe to do. I have asked both the dealer and Ford Customer Care for that and they refuse to do so. I am stuck, I either do what they say or start changing my oil myself when it rises past the max mark, but an oil change every 2 weeks would get very expensive. Knowingly driving around a vehicle, you really like, with the oil level high and fuel diluted, is a very difficult thing to do.

 

[N. J. Jim]

Have my truck at the dealership now there is a service bulletin out on this problem now. Oil rose about a half inch on the stick in 340 miles, we'll see what their next step is going to be now!

 

[Dr. Zaius]

Do you have the TSB number for the bulletin?

I can't find it.

 

[N. J. Jim]

Do you have the TSB number for the bulletin?

I can't find it.

No he didn't tell me I'm just going by what he said hopefully he's accurate!

 

[N. J. Jim]

There in lies the problem for those of us with this issue. If it was more widespread, Ford would have to put some resources into figuring out what the problem is. I just wish I could speak to, or email, the person making the decision that I need to drive 5000 more miles with a crankcase overfull and rising. Heck, I would be satisfied with that person just giving me a printout directing me to do such, and what they feel is to be gained by doing so, and that it is safe to do. I have asked both the dealer and Ford Customer Care for that and they refuse to do so. I am stuck, I either do what they say or start changing my oil myself when it rises past the max mark, but an oil change every 2 weeks would get very expensive. Knowingly driving around a vehicle, you really like, with the oil level high and fuel diluted, is a very difficult thing to do.

Did your truck ever throw any codes with this problem? They tell me it's strange their were no codes stored for my problem. In all my trips no codes for this problem were ever mentioned.

 

[Da Ranger]

Did your truck ever throw any codes with this problem? They tell me it's strange their were no codes stored for my problem. In all my trips no codes for this problem were ever mentioned.

They keep telling me I should be throwing a code too.

 

[N. J. Jim]

They keep telling me I should be throwing a code too.

Yeah that's for them to figure out, if I knew all that stuff maybe I could fix it myself LOL!!

 

[Da Ranger]

Yeah that's for them to figure out, if I knew all that stuff maybe I could fix it myself LOL!!

Maybe they need to put a sensor on the dipstick so it will throw a code.

 

[MotoWojo]

Did your truck ever throw any codes with this problem? They tell me it's strange their were no codes stored for my problem. In all my trips no codes for this problem were ever mentioned.

Nope, never had any codes, even when there was 1.6qts of added fuel in the crankcase.

 

[N. J. Jim]

Nope, never had any codes, even when there was 1.6qts of added fuel in the crankcase.

Thanks, going back in in a couple of days when they have a loaner for me. I'll let you know what they do with mine this time. Of course they didn't even change my injectors yet, should be at least that this time and probably the leak down test! Kind of sounded like more of this is showing up the way they talked.

 

[MotoWojo]

Have my truck at the dealership now there is a service bulletin out on this problem now. Oil rose about a half inch on the stick in 340 miles, we'll see what their next step is going to be now!

If there is a TSB, I think that could be very helpful for me. Can you ask your dealer what the TSB # is?

I just got off the phone with the service manager at the dealership that has been working on my truck. I am not allowed to contact the Field Service Engineer, so I asked him if he could relay some questions I had about about the Engineer requiring me to run 5000 miles before doing anymore service. My oil level is currently up to the twist and I have 4800 miles yet to go. Of course, most of my questions went unanswered, but the Engineer replied (the manager read me the email) that my oil samples, although they had high fuel dilution and oil was out of spec viscosity wise, that the wear metals were low, so I should not worry. He went on to say that he believes that the fuel in oil issue may be a characteristic of the Ford Ranger 2.3L.

The wear metals were low, but so were the miles on the oil, heck one sample only had 500 miles on it. The manager seemed to think it was possible that they want me to keep putting miles on it to see how bad it gets, to get some real world data on an issue they are starting to see. If that is the case, they should "experiment" with a truck they own, and not one that I own. It really feels like I am being stolen from, as I have no real choice in the decision. I do feel this is a breech of the warranty, so I will be contacting a lawyer. From what I have gathered online, these lemon law attorneys, if they feel you have a case, will represent free of charge to the customer, as Ford has to foot the bill if they lose? Being a lifelong Ford guy, I hate even considering that route, but Ford is not giving me many options.

 

[N. J. Jim]

If there is a TSB, I think that could be very helpful for me. Can you ask your dealer what the TSB # is?

I just got off the phone with the service manager at the dealership that has been working on my truck. I am not allowed to contact the Field Service Engineer, so I asked him if he could relay some questions I had about about the Engineer requiring me to run 5000 miles before doing anymore service. My oil level is currently up to the twist and I have 4800 miles yet to go. Of course, most of my questions went unanswered, but the Engineer replied (the manager read me the email) that my oil samples, although they had high fuel dilution and oil was out of spec viscosity wise, that the wear metals were low, so I should not worry. He went on to say that he believes that the fuel in oil issue may be a characteristic of the Ford Ranger 2.3L.

The wear metals were low, but so were the miles on the oil, heck one sample only had 500 miles on it. The manager seemed to think it was possible that they want me to keep putting miles on it to see how bad it gets, to get some real world data on an issue they are starting to see. If that is the case, they should "experiment" with a truck they own, and not one that I own. It really feels like I am being stolen from, as I have no real choice in the decision. I do feel this is a breech of the warranty, so I will be contacting a lawyer. From what I have gathered online, these lemon law attorneys, if they feel you have a case, will represent free of charge to the customer, as Ford has to foot the bill if they lose? Being a lifelong Ford guy, I hate even considering that route, but Ford is not giving me many options.

I asked the service manager for the TSB # when I went back to get my truck . They had given me mis_ information according to her their is none! That was a let down when she told me that. I will keep you informed on anything I find out!

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