Am I being too picky?

[AzScorpion]

I know what you are saying, I always sit there while waiting my my vehicle and wondering if they really check all that stuff.

I do the same and it's sad we can't trust dealers to do the right thing as they're getting paid for it.

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[Trigganometry]

So my 3 yr/36,000 mile warranty will expire on Wednesday, so I thought I'd take my truck in to get a few things looked at:

• Get the rear taillight recall done (I knew it wasn't a problem but I got tired of getting bugged about it)
• Have them apply the TSB for the rough shifting when cold (seems simple enough)
• Have them check the transmission fluid - just in case

I called a couple weeks ago, had to wait until today to take it in. Originally he said he would need it overnight which was fine. We took it in today and he tells me "we lost our transmission guy so I'm not sure about the TSB"- I told him it is just software so it should be OK. Anyway, I leave my truck, figuring I'd pick it up tomorrow. A couple hours later I get a call - it is done - they couldn't do the TSB because the "transmission guy" had to do it and they don't have one now. He said the tech drove it and he said it seemed fine. I said it ONLY happens on the first shift of the day when it is COLD. He also said they can't check the trans fluid. I said - "wait, you are telling me you can't check the transmission fluid on a stock Ford vehicle?" He said they could but it is hard to get to and he would have to charge me.

So, we drove a total of 120 miles, wasted 2 hours all to get the sum total of telling me there is nothing wrong with my taillights (which I already knew).

Am I being unreasonable or was that shitty service? The TSB pissed me off, but when he basically told me "we can't check your transmission fluid because it is hard" it REALLY pissed me off.

I will not be returning and I hope they send me a "how did we do" questionnaire.

I would send a polite email to the service manager explaining what you just said. Then I would close the mail with, In the future when purchasing a new vehicle I will be looking elsewhere. Furthermore, I will also tell all my friends and anyone that asks about my experience with your dealership exactly what I think!

Takin bets on how long it will take for them to contact you to make it right!

 

[RedlandRanger]

Oh I agree you'd think "and more" means the trans fluid. lol I wonder if some dealers are using this as "and more" doesn't mean the trans fluid because they're to lazy to check it.

Because it is "too hard" - if there were a dipstick in the engine bay it probably wouldn't be a big deal....

 

[RedlandRanger]

I would send a polite email to the service manager explaining what you just said. Then I would close the mail with, In the future when purchasing a new vehicle I will be looking elsewhere. Furthermore, I will also tell all my friends and anyone that asks about my experience with your dealership exactly what I think!

Takin bets on how long it will take for them to contact you to make it right!

I honestly don't even want to give them the courtesy of doing that. It was such a bad experience from the start. I'm honestly scared to let them do ANYTHING to my truck now. It will be going elsewhere from now on. I'm pretty sure it has to do with the new ownership. They used to have a lot of long term employees and it seems like many have left under the new ownership, which doesn't really bode well.

 

[AzScorpion]

I honestly don't even want to give them the courtesy of doing that. It was such a bad experience from the start. I'm honestly scared to let them do ANYTHING to my truck now. It will be going elsewhere from now on. I'm pretty sure it has to do with the new ownership.

They used to have a lot of long term employees and it seems like many have left under the new ownership, which doesn't really bode well.

That right there tells you all you need to know. There's a reason they're leaving after being there for years and I wouldn't trust them to work on my truck. I do agree with leaving a bad Google review because it'll help others know what they're in for and maybe the new owner will get the hint and straighten things out.

It's sad but it seems to be a pattern now a days as my girlfriends company is having this same problem. Luckily the CEO fired the 2 head guys that were causing all this but there were several good long term employees who already quit. As many know it's hard to find good quality workers today and these companies are going to regret it soon enough.

 

[paval3]

Yea do a Google review!
When I had my truck in last month for "The Works" oil change, I gave a review after I got home.
I had an appt scheduled noting I would be waiting. I arrived at appt time (9:30 a.m.) and never got out of there until 12:15 p.m. They were also doing annual state inspection and programming my keyless entry keypad. None of that was the problem, but by the time they came out and handed me the bill and went over the checklist, I was so ready to get out of there. When I went out to get in my vehicle, there was dried mud foot prints on my black tube step, the black plastic on the door sill and my black Weathertech floor mats plus gray dusty fingerprints all over the top part of the driver side black plastic interior door panel. I didn't go back in to complain because I just wanted to get out of there, grab a burger and get to work for a few hours.
I was surprised at the carelessness because the first time I had my truck to that dealership, I saw them put plastic over the driver's seat and paper floor mats down. Obviously they didn't put mats down this recent time.
Anyway... after I wrote the review, the dealership responded and asked that I call so they could make resolution. They gave me a free vehicle detailing, which I finally went and had done today. Not worth my time when it was all said and done, other than the truck got washed..... looks like maybe a light vacuuming, driver's side mat cleaned and dash/consosle dusting (not too good a job at that though). Not to the high standards of when I do it myself! LOL

 

[Frenchy]

So my 3 yr/36,000 mile warranty will expire on Wednesday, so I thought I'd take my truck in to get a few things looked at:

• Get the rear taillight recall done (I knew it wasn't a problem but I got tired of getting bugged about it)
• Have them apply the TSB for the rough shifting when cold (seems simple enough)
• Have them check the transmission fluid - just in case

I called a couple weeks ago, had to wait until today to take it in. Originally he said he would need it overnight which was fine. We took it in today and he tells me "we lost our transmission guy so I'm not sure about the TSB"- I told him it is just software so it should be OK. Anyway, I leave my truck, figuring I'd pick it up tomorrow. A couple hours later I get a call - it is done - they couldn't do the TSB because the "transmission guy" had to do it and they don't have one now. He said the tech drove it and he said it seemed fine. I said it ONLY happens on the first shift of the day when it is COLD. He also said they can't check the trans fluid. I said - "wait, you are telling me you can't check the transmission fluid on a stock Ford vehicle?" He said they could but it is hard to get to and he would have to charge me.

So, we drove a total of 120 miles, wasted 2 hours all to get the sum total of telling me there is nothing wrong with my taillights (which I already knew).

Am I being unreasonable or was that shitty service? The TSB pissed me off, but when he basically told me "we can't check your transmission fluid because it is hard" it REALLY pissed me off.

I will not be returning and I hope they send me a "how did we do" questionnaire.

One unfortunate problem with Ford is to do certain work under warranty you have to have a certain amount of certified techs in different areas. For example you need to have at least one transmission guy that is certified. In this case I feel they were being a little lazy since Ford would still cover the TSB and the fluid check(even though the fill plug is a bit stupid and inconvenient).

If have to I suggest getting ahold of Ford Customer Care.

 

[RedlandRanger]

One unfortunate problem with Ford is to do certain work under warranty you have to have a certain amount of certified techs in different areas. For example you need to have at least one transmission guy that is certified. In this case I feel they were being a little lazy since Ford would still cover the TSB and the fluid check(even though the fill plug is a bit stupid and inconvenient).

If have to I suggest getting ahold of Ford Customer Care.

The problem is that I'm guessing Ford Customer Care would try and "fix" it with this dealer, but I have NO desire to go back there at all. Is my understanding incorrect? What would be the purpose in calling them? Is it just to give feedback to Ford on how bad this experience was?

 

[GTGallop]

Ford makes service so damn hard. I'm still trying to get in to get the speedo calibrated to bigger tires and the 4x4 light checked. They can't, don't have the right guy / tool/ code/ what ever. Then the app and web site doesn't work. I've already pissed off the service manager at Bell Ford (his titties got tender way too quick) and am going back to Peoria. They called me out of the blue last night - just to say hey and remind me that they would like to be my service shop. I said GREAT! SIGN ME UP! Lets DO THIS! They said - no it's after hours and we can't make an appointment for service.

 

[AzScorpion]

Ford makes service so damn hard. I'm still trying to get in to get the speedo calibrated to bigger tires and the 4x4 light checked. They can't, don't have the right guy / tool/ code/ what ever. Then the app and web site doesn't work. I've already pissed off the service manager at Bell Ford (his titties got tender way too quick) and am going back to Peoria. They called me out of the blue last night - just to say hey and remind me that they would like to be my service shop. I said GREAT! SIGN ME UP! Lets DO THIS! They said - no it's after hours and we can't make an appointment for service.

I bought mine from Peoria Ford and have been there for oil changes. I've always had great service from them and done in a reasonable time frame. I do make my appointments to be the first one in the morning so I'm usually out of there within an hour. Call and talk directly with the service manager. I think his name is Justin but Chris @Chris M might remember better because he has been there before.

 

[Chris M]

I bought mine from Peoria Ford and have been there for oil changes. I've always had great service from them and done in a reasonable time frame. I do make my appointments to be the first one in the morning so I'm usually out of there within an hour. Call and talk directly with the service manager. I think his name is Justin but Chris @Chris M might remember better because he has been there before.

Yep.
Justin Reed.
Good guy and very helpful to Jeanie and I.

 

[Dunneldeen]

In my experience, you may need to shop around for the right Ford Service or Quicklane, and they are not necessarily the same.
For instance, if I'm getting a quicklane service, I take it to a dealership further away, because they are better at quicklane services.
If I am getting something fixed, I like the closer one because they do fleet services and I get better fix work there (at least so far.)

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