Honest Unleashed Tuning review

[IdahoRanger]

Well, after making sure my battery was up to full power and disconnecting my battery tender, the tune loaded up with no issues whatsoever. The procedure moved along quickly, taking only about 10-15 minutes. The truck did some strange things which almost made me sh*t my britches, but was over before I knew it. Might get to drive it later today or tomorrow.

Might? I say go drive it now so you know it's not bricked.

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[XL GT]

Might? I say go drive it now so you know it's not bricked.

Well I did start it after the tune was loaded and everything was okay. It's this pesky work stuff that is getting in the way of taking it for a spin. Gotta do something about that . . . . .

 

[Crow_of_judgement]

Well, after making sure my battery was up to full power and disconnecting my battery tender, the tune loaded up with no issues whatsoever. The procedure moved along quickly, taking only about 10-15 minutes. The truck did some strange things which almost made me sh*t my britches, but was over before I knew it. Might get to drive it later today or tomorrow. Torrie also stated I got the @TORQUERULES transmission file mixed in with it.

Subbed for results, on the fence about tuning Shelly but don't really want to anger the wizard that runs all of her electronics

 

[XL GT]

Subbed for results, on the fence about tuning Shelly but don't really want to anger the wizard that runs all of her electronics

Okay Crow, I'll let ya know. I thought the same thing as well for a while, but the process was pretty easy. Yes, sh*t happens, but I made sure each step was followed closely and didn't touch ANYTHING while I was in the truck during the tune-loading process.

 

[XL GT]

Subbed for results, on the fence about tuning Shelly but don't really want to anger the wizard that runs all of her electronics

Took it out for a little spin on a back road. The transmission DEFINITELY shifts differently. Crisper, but not harsh. When you're somewhat laying into it each gear revs longer before shifting, and then it's not harsh either. Doesn't skip gears or bog down when you get on it in a higher gear. I didn't really hammer-down on it, but I can definitely tell it has more get up and go. From what I've read it will take a little while for the transmission to re-learn the new tune, but so far it's money well spent. Drives and idles smoothly but yet "feels" different.

 

[SigOris]

I think companies really show what they're made of when issues like this come up, and a poor response certainly doesn't inspire others with confidence. I know both companies offer great tunes, but it seems at least right now that Unleashed isn't living up to their reputation with their customer service. Things might change when I finally order my tune... whenever that might be...

Turns out once you've bought the new (first) house, things don't magically start getting cheaper haha

I am fortunate to be on my third and hopefully last new, first owner, home. The next new home will be an urn or something that.

landscaping alone will drive you broke

good luck

 

[SigOris]

Exactly this. I don't expect any company to cater to me but I do expected them to figure out what the problem is. I don't feel like I should spend hours with SCT diagnosing this when I bought the tune from them. I also don't think many here would feel comfortable doing this either wondering if it'll work or be dead.

The tech at SCT was really great and I have confidence in them to fix this. I'm just not going to be the one going back and forth doing this with my brand new truck. But if they (Unleashed) feel I should that's fine I'll go elsewhere because my time is valuable too. If they really are that busy and backlogged either hire some more help (yeah, not easily done today) or don't take on so much you can't give quality customer service.

Fed Ex delivered a package somewhere but not to my home. Called local office and the advised me to drive around the neighborhood to find it.

 

[IdahoRanger]

Fed Ex delivered a package somewhere but not to my home. Called local office and the advised me to drive around the neighborhood to find it.

Sure, they don't want to fix the error they want to make you a porch pirate.

 

[D Fresh]

I really question why question Unleashed (who creates the tunes) when clearly it was a SCT (not designed or manufactured by Unleashed) issue.

It's similar in my mind to blaming your tire installer for defective tires that blow out.

Do you freak out on your tire store when the Firestones blow out 100 miles from home for not showing up immediately with replacements?

Edit to add: there weren't any other previous programming changes via Forscan, right? That screws things up with the tuner in my experience.

This. Dave bought a used tuner and had issues with it. SCT, Unleashed, and Dave all agree the problem is the tuner.

The delayed responses are somewhat concerning. But in the end it would be like getting mad at the tire store because the used set you bought from Joe Bob, that they put on, developed a sidewall bubble.

Fed Ex delivered a package somewhere but not to my home. Called local office and the advised me to drive around the neighborhood to find it.

Fed Ex fucked up the shipment of my tuner module, the one I bought NEW from Unleashed.

When tracking it I saw it was bouncing from one FedEx facility to another for a few days.

I sent an email to Unleashed and Leslie responded immediately. The tuner was on my porch when I woke up that evening.

 

[Augie81]

Fed Ex delivered a package somewhere but not to my home. Called local office and the advised me to drive around the neighborhood to find it.

FedEx is terrible these days. Like you I had an order shipped by them a few weeks ago and got the notification it was delivered. But the thing is it wasn't delivered to my house. The tracking image showed a front door that was nothing like mine. When I called them they said they had a picture of it delivered to my door. I told them that wasn't my door and same thing they suggested I go looking around my neighborhood for it. I told them that wasn't my job. Fortunately my parcel ended up with a friendly person a few streets away from me and he brought it to my house the next day. The street names were not even close to the same so not sure how FedEx messed that up.

I also used a meal delivery service for a bit that shipped via FedEx. I gave up on them when deliveries were often late by days and the food arrived with the ice packs melted, the food over temperature, and ruined. The company always refunded me but it was just a waste of time at that point so I stopped ordering from them as well.

 

[AzScorpion]

This. Dave bought a used tuner and had issues with it. SCT, Unleashed, and Dave all agree the problem is the tuner.

The delayed responses are somewhat concerning. But in the end it would be like getting mad at the tire store because the used set you bought from Joe Bob, that they put on, developed a sidewall bubble.

Actually no one agreed it was the tuner because they (Unleashed & SCT) couldn't figure it out when they talked. They wanted me to diagnose it with SCT once I was back home. It's possible it was the tuner but there's no guarantee it wasn't the tune either. The tuner was unlocked and cleared it out following all their instructions.

That would be like buying tires from Discount Tire, having an issue with them and they tell you to deal with the manufacturer. I mean it's not their vehicle you're putting them on? The more I thought about it they (Unleashed) should've requested the tuner be sent to them or SCT and have it gone through to see what the issue was. I just ASSumed Unleashed would be able to diagnose problems with the tuner seeing as Livernois does with theirs. I never knew this wasn't the case and probably wouldn't have went this route if I had known. It's not like having a computer issue and your computer locked up. No way I was taking another chance of having a dead truck even though SCT said they could write another code. Maybe I don't know enough about it but I don't like taking that kind of chance with my brand new truck. My Livernois tune never gave me an ounce of trouble so I'll stick with what I know works. Plus there were several other things (which I'm not getting into) that left a bad taste in my mouth with them.

 

[D Fresh]

Actually no one agreed it was the tuner because they (Unleashed & SCT) couldn't figure it out when they talked. They wanted me to diagnose it with SCT once I was back home. It's possible it was the tuner but there's no guarantee it wasn't the tune either. The tuner was unlocked and cleared it out following all their instructions.

That would be like buying tires from Discount Tire, having an issue with them and they tell you to deal with the manufacturer. I mean it's not their vehicle you're putting them on? The more I thought about it they (Unleashed) should've requested the tuner be sent to them or SCT and have it gone through to see what the issue was. I just ASSumed Unleashed would be able to diagnose problems with the tuner seeing as Livernois does with theirs. I never knew this wasn't the case and probably wouldn't have went this route if I had known. It's not like having a computer issue and your computer locked up. No way I was taking another chance of having a dead truck even though SCT said they could write another code. Maybe I don't know enough about it but I don't like taking that kind of chance with my brand new truck. My Livernois tune never gave me an ounce of trouble so I'll stick with what I know works. Plus there were several other things (which I'm not getting into) that left a bad taste in my mouth with them.

There's a big difference there.

Livernois makes their tuner. Unleashed does not. I'm not saying I wouldn't feel the same after your experience. But I am saying that a little more research and understanding of what you were doing MIGHT have avoided this issue all together.

What you're proposing they do kind of defeats the point of remote tuning and remote tuning devices. Might as well go back to the nineties and have to uninstall your computer and send it in for tuning.

 

[AzScorpion]

There's a big difference there.

Livernois makes their tuner. Unleashed does not. I'm not saying I wouldn't feel the same after your experience. But I am saying that a little more research and understanding of what you were doing MIGHT have avoided this issue all together.

That's why I said had I known. Seeing as they sell the SCT tuner I figured they know how to diagnose them too. This is the first vehicle I've tuned so I'm by no means an expert.

What you're proposing they do kind of defeats the point of remote tuning and remote tuning devices. Might as well go back to the nineties and have to uninstall your computer and send it in for tuning.

Yes the remote cloud tuning is a nice feature. I was only thinking about this because I'm gone for a month and they could've went through it to see what the issue was instead of me wasting my time and potentially having another issue. I had enough on my mind having this happen 3 days before leaving or I would've asked, I would've gladly paid for the shipping. Also, when you do have a problem with your computer and they can't fix it remotely they do have you either ship it back or bring it to an approved repair center.

This horse has been beaten to death and it's done and over with it.

 

[D Fresh]

That's why I said had I known. Seeing as they sell the SCT tuner I figured they know how to diagnose them too.

Ford sells millions of vehicles a year, that THEY make. And they can't diagnose them either.

Just sayin'.

 

[My12SecRanger]

This is what my Unleashed tune got me lmao

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