I tried going back to dealer where I bought truck for service, but....

[paval3]

When I worked at dealerships the things that were called adjustments were only covered for 12 mo/12,000 mile.

Well, they better not try to play that card. There's a small piece of black trim near the windshield cowl that won't stay snapped in place, same side as where the hood hangs over. I think it won't stay in place because of the misalignment.

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[Azhang253]

It's under bumper-to-bumper, has ESP, and has only 8000 miles. I believe the dealership should 100% cover this for you. Maybe there's an argument that this isn't explicitly covered by the warranty, but I feel like it's should be a goodwill thing. Hell, I just sent a my well used Milwaukee 2804 in for "warranty" work (cracked case, let's say this is uh, may have been my fault), and they just replaced it no questions asked. Did they *have* to do that? No. But it does guarantee that I'll buy more Milwaukee tools.

Edit: Glad your local dealership is willing to work with you!

 

[P. A. Schilke]

The dealer I bought my 2021 Ranger from is about 35 minutes away. Neither local Ford dealer had a light colored Ranger in stock with the 302A package so I bought it where I could find one.
Anyway.... I put less than 4500 miles on a year and I don't like to go more than 5,000 miles without an oil change and rotating tires. So thus far, that has aligned up with my yearly state inspection. I had been taking it to one of the local Ford dealers for any service even though I didn't buy the truck there.

My truck salesman is someone I also know from his dealership doing business with our business. He's really been after me to bring bring my truck back to his dealership, where I bought the truck, when I want/need any service. I told him I prefer to go to the dealer closer to me and asked why does it matter? Never got a clear reply on that.

So inspection and oil change is due next month. I just tried making an appt with the dealership where I bought the truck. Making appt was going along fine for "The Works - Full Synthetic" and state inspection... until I got to the part about wanting the hood alignment fixed and the driver's side rear door alignment looked at (actually I can live with the door, it's not that bad, but hey... if it's an easy fix, why not take care of it). My gosh, you would have thought I was trying to pull a fast one... omg, she said truck is almost two years old, she will have to have (I think she said) assessor or adjuster look at it! I told her it came from the factory like this and I was going to just live with it, but too many people have commented on what a crappy job Ford must be doing on quality control and pointed out my mis-aligned hood so I figured if I'm coming in for an oil change and inspection, I'd try to get it all done at once. She said they advise people that if they have any "fit" issues to have it done when truck is new right after they bought it. OMG I told her, "You know what, this is becoming more complicated than it needs to be, I'll just take the truck to the local Ford dealer."

So I made the appt with the local dealer. When i talk to my salesman friend, I'm going to make sure he hears how I tried to make the appt with his dealership first.

Hi Val,

Since you are still under warranty, bumper to bumper I am surprised at the run around from the selling dealer... You might consider opening a formal complaint with Ford Customer Care to get their read on a plant defect that is two years old re Bumper to Bumper if you get the local dealer to balk too. Dealers like to get paid for their work, but sometimes the time allotted is far less than the actual time....so the dealer just blows you off on what they should take up by fighting Ford.

Back in the day, Ford had to develop the flat rate for repairs and had an area run by Peter Q, a Brit. He was an SCCA racer too, but in a different closed wheel Cortina to my open wheel SuperVee. I happened to be over in his area advising on installing an engine block heater in the frost plug which was behind the 351/400 M engine mount on the passenger side of the F series truck. I said it was doable and he said it was not unless the engine was lifted off the mounts which I knew was BS, so I went over to Service Engineering and showed them how to do this change without lifting the engine. While there I observed another process to remove the F Series Grill. The way Service Engineering "Tech" did it was to have all the correct tools laid out on a nice flat table in order of usage. I told Peter Q that was unfair....have the "tech" have to go to his tool box...rummage around for the correct tool. "Oh No...that would add too much time to the flat rate time we have to determine" What!!! I left shaking my head at the poor dealer tech getting shafted by too little time to do the actual job under dealership conditions.

Best,
Phil

 

[Racket]

When I worked at a dealership many moons ago I was informed - back then at least - that the service department brought in 40% of the business revenue.

Mix in a parts department, maybe a body shop and you get the picture.

 

[paval3]

When I worked at a dealership many moons ago I was informed - back then at least - that the service department brought in 40% of the business revenue.

Mix in a parts department, maybe a body shop and you get the picture.

I kinda figured that's why my salesman was encouraging me to use his dealership where I bought the truck.

 

[paval3]

Hi Val,

Since you are still under warranty, bumper to bumper I am surprised at the run around from the selling dealer... You might consider opening a formal complaint with Ford Customer Care to get their read on a plant defect that is two years old re Bumper to Bumper if you get the local dealer to balk too. Dealers like to get paid for their work, but sometimes the time allotted is far less than the actual time....so the dealer just blows you off on what they should take up by fighting Ford.

Thanks Phil. I will keep that in mind. I really don't expect any grief though from the local dealership.

 

[rang19ca]

Val, I'm glad you worked around this issue with your local dealership. Too many people give up but you stuck it out. Good job .

 

[9zero1790]

The dealer I bought my 2021 Ranger from is about 35 minutes away. Neither local Ford dealer had a light colored Ranger in stock with the 302A package so I bought it where I could find one.
Anyway.... I put less than 4500 miles on a year and I don't like to go more than 5,000 miles without an oil change and rotating tires. So thus far, that has aligned up with my yearly state inspection. I had been taking it to one of the local Ford dealers for any service even though I didn't buy the truck there.

My truck salesman is someone I also know from his dealership doing business with our business. He's really been after me to bring bring my truck back to his dealership, where I bought the truck, when I want/need any service. I told him I prefer to go to the dealer closer to me and asked why does it matter? Never got a clear reply on that.

So inspection and oil change is due next month. I just tried making an appt with the dealership where I bought the truck. Making appt was going along fine for "The Works - Full Synthetic" and state inspection... until I got to the part about wanting the hood alignment fixed and the driver's side rear door alignment looked at (actually I can live with the door, it's not that bad, but hey... if it's an easy fix, why not take care of it). My gosh, you would have thought I was trying to pull a fast one... omg, she said truck is almost two years old, she will have to have (I think she said) assessor or adjuster look at it! I told her it came from the factory like this and I was going to just live with it, but too many people have commented on what a crappy job Ford must be doing on quality control and pointed out my mis-aligned hood so I figured if I'm coming in for an oil change and inspection, I'd try to get it all done at once. She said they advise people that if they have any "fit" issues to have it done when truck is new right after they bought it. OMG I told her, "You know what, this is becoming more complicated than it needs to be, I'll just take the truck to the local Ford dealer."

So I made the appt with the local dealer. When i talk to my salesman friend, I'm going to make sure he hears how I tried to make the appt with his dealership first.

im sorry for your experience. i know it all to well. I despise ford dealer service so fully. i never once have taken anything to them, spoken to them on the phone or any other means of interaction where it finished with a positive note or outcome. even for the airbag recalls they tried to screw me. your dealer (seller) wants you to bring the truck to his service so they make bank on you. its all about money. period. ford and customer service is none existent. if you have a ford "under warranty" the warranty is only as good as the dealers you have to take it to. so basically no warranty. im praying the dealer i have to use this week does not try to dry hump me. i fully expect them to lie cheat over charge and make the truck worse. sad. if i had the 6500 to pay someone to fix the transmission i would not even consider the dealer as an option even with truck fully covered.

 

[paval3]

Val, I'm glad you worked around this issue with your local dealership. Too many people give up but you stuck it out. Good job .

Thanks, but won't consider a success until it's all done. At least this dealership where I have the appt next month has a full fledged body shop, so I'll be getting "The Works - Full Synthetic" done in the service department then sent across the lot to their body shop for the hood alignment and look at the door (still not sure whether I even want to attempt having the door fixed since it's probably not that noticeable to most, but people do seem to notice the off set hood).

 

[CP0861]

It's under bumper-to-bumper, has ESP, and has only 8000 miles. I believe the dealership should 100% cover this for you. Maybe there's an argument that this isn't explicitly covered by the warranty, but I feel like it's should be a goodwill thing.

Abso-friggin-lutely the dealer should cover this. It's obviously a factory issue.

To the OP, if you get a survey emailed to you, I would recommend detailing your experience within the survey. I had a recent issue with a horrible dealer service experience.....ended up getting a free extended warranty out of it from Ford corporate. They do read the surveys.

 

[Jason B]

The dealer where I bought my truck often sends me an e-mail to take my truck to them for scheduled service. I called to make an appointment, and the tech said 'no appointments needed' just bring it in. So, I go one afternoon, for The Works. The writer said that they couldn't fit me in that day, try tomorrow.
Since then, I take it to another dealer that takes appointments, in and out in 45 minutes.
Also to note, that the Fast Lane, or Quick Lane service is for only that, regular scheduled maintenance. Any other problems you want looked into has to go through the vehicle repair service.

 

[paval3]

Abso-friggin-lutely the dealer should cover this. It's obviously a factory issue.

To the OP, if you get a survey emailed to you, I would recommend detailing your experience within the survey. I had a recent issue with a horrible dealer service experience.....ended up getting a free extended warranty out of it from Ford corporate. They do read the surveys.

Wow that was awesome! I'll watch for the survey... already bought the extended warranty, but maybe I'd get a free oil change!

 

[paval3]

A little follow up. I called my salesman at the dealer where I bought my truck and said to him, "Well you know how you always wanted me to bring the truck back to your dealership for service and maintenance.... well, I tried but it didn't work out." Told him the story and included that I then made my appt with the dealer who is closer to me who didn't give me any grief about the hood alignment. He said he feels he has to say something to the woman in service that I talked to. Said he'll take care of it. He asked if I already had the work done. I told him my appt is for middle of March, so no, not yet.

 

[Fawnbuster]

The dealer I bought my 2021 Ranger from is about 35 minutes away. Neither local Ford dealer had a light colored Ranger in stock with the 302A package so I bought it where I could find one.
Anyway.... I put less than 4500 miles on a year and I don't like to go more than 5,000 miles without an oil change and rotating tires. So thus far, that has aligned up with my yearly state inspection. I had been taking it to one of the local Ford dealers for any service even though I didn't buy the truck there.

My truck salesman is someone I also know from his dealership doing business with our business. He's really been after me to bring bring my truck back to his dealership, where I bought the truck, when I want/need any service. I told him I prefer to go to the dealer closer to me and asked why does it matter? Never got a clear reply on that.

So inspection and oil change is due next month. I just tried making an appt with the dealership where I bought the truck. Making appt was going along fine for "The Works - Full Synthetic" and state inspection... until I got to the part about wanting the hood alignment fixed and the driver's side rear door alignment looked at (actually I can live with the door, it's not that bad, but hey... if it's an easy fix, why not take care of it). My gosh, you would have thought I was trying to pull a fast one... omg, she said truck is almost two years old, she will have to have (I think she said) assessor or adjuster look at it! I told her it came from the factory like this and I was going to just live with it, but too many people have commented on what a crappy job Ford must be doing on quality control and pointed out my mis-aligned hood so I figured if I'm coming in for an oil change and inspection, I'd try to get it all done at once. She said they advise people that if they have any "fit" issues to have it done when truck is new right after they bought it. OMG I told her, "You know what, this is becoming more complicated than it needs to be, I'll just take the truck to the local Ford dealer."

So I made the appt with the local dealer. When i talk to my salesman friend, I'm going to make sure he hears how I tried to make the appt with his dealership first.

That's why there's a bumper to bumper warranty, as long as it hasn't been damaged they need to fix it. I'd never go back there. A dealer can make a trade with another Ford dealer easily there PC uses a software called Vinson not sure on spelling. Anyway they punch in what u want and itocates all trucks with your wants. Some have more options some don't. Key here is for you the buyer to not shop at dealers in the area or websites especially, that flags the veh as looked at and they know someone's interested. My last 5 new Fords I bought that way 3 instate in various areas and 2 out of state. If a dealer wants your business they can do it.

 

[paval3]

That's why there's a bumper to bumper warranty, as long as it hasn't been damaged they need to fix it. I'd never go back there. A dealer can make a trade with another Ford dealer easily there PC uses a software called Vinson not sure on spelling. Anyway they punch in what u want and itocates all trucks with your wants. Some have more options some don't. Key here is for you the buyer to not shop at dealers in the area or websites especially, that flags the veh as looked at and they know someone's interested. My last 5 new Fords I bought that way 3 instate in various areas and 2 out of state. If a dealer wants your business they can do it.

My truck was actually a dealer swap, came from a New York dealer. I checked the VIN so I know it was made mid-February, and was state inspected in NY in March. Was on my PA dealer lot evidently in March then because it also had a March/2021 PA inspection sticker on it. I bought it last week of April 2021.

The service manager just called me. Wanted me to tell him the "story". He said the reason why "the girl" said an advisor had to look at the hood was because she didn't know it was an easy adjustment and that in some alignment issue cases they have to send the truck down the road to a body shop. That was pretty much the extent of it, just said he didn't want there to be any hard feelings. I told him, no problem, I already have an appt lined up at the Ford dealer closer to me.

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