Squatchranger
Well-Known Member
- Thread starter
- #1
Hey Guys after a long long time I am back,
I had the misfortune of having the valve body issue recently (under warranty thank god) and I decided to take the truck in to Greenway Ford in Orlando. Now I won't go into everything but Just a warning to you all, they are a massive dealership that only has 1 transmission tech, they don't participate in fctp hence no loaner vehicles (they have a Hertz on site so you're forced to go through them or not have a vehicle), and their service advisors and managers don't communicate, and when you do hear from them they are usually lying to you just to get you to leave them alone. They had my truck for over 1.5 months and it took them over 3 weeks to just get it to the transmission tech to diagnose it properly. Another thing is when I finally got my truck back after the aforementioned 1.5 months they didn't even bother to wash it, send it over to detail or even use seat protectors. I used to work at another Ford dealer and their service department was nothing to write home about but compared to Greenway they look like 5 star first class. So here is my advice and warning do not ever ever ever ever go to Greenway Ford in Orlando for anything. Also fwiw the transmission works great at least as of now, and the new programming for the adaptive learning has made a big difference.
PS I dropped the truck off with a full tank of gas and when I got it back they had used up a third of a tanks worth of gas, I fully realize and expect they'd do drive tests but a third of a tank? Is that a reasonable amount?
I had the misfortune of having the valve body issue recently (under warranty thank god) and I decided to take the truck in to Greenway Ford in Orlando. Now I won't go into everything but Just a warning to you all, they are a massive dealership that only has 1 transmission tech, they don't participate in fctp hence no loaner vehicles (they have a Hertz on site so you're forced to go through them or not have a vehicle), and their service advisors and managers don't communicate, and when you do hear from them they are usually lying to you just to get you to leave them alone. They had my truck for over 1.5 months and it took them over 3 weeks to just get it to the transmission tech to diagnose it properly. Another thing is when I finally got my truck back after the aforementioned 1.5 months they didn't even bother to wash it, send it over to detail or even use seat protectors. I used to work at another Ford dealer and their service department was nothing to write home about but compared to Greenway they look like 5 star first class. So here is my advice and warning do not ever ever ever ever go to Greenway Ford in Orlando for anything. Also fwiw the transmission works great at least as of now, and the new programming for the adaptive learning has made a big difference.
PS I dropped the truck off with a full tank of gas and when I got it back they had used up a third of a tanks worth of gas, I fully realize and expect they'd do drive tests but a third of a tank? Is that a reasonable amount?
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