Brix
Member
- Thread starter
- #1
A couple weeks ago I noticed that the leather covering on my armrest was coming apart at the stitching. I took it to the dealership and my service advisor opened a case with Ford, but they rejected it because they claimed "it was caused by outside damage".
My dealership agrees with me that this was a defect in the stitching and that Ford should replace the part under the manufacturer warranty. In fact, that exact part is on national backorder which means it could be a common issue.
I'm usually not a stickler, but when I spend $35k with Ford, I would expect them to stand behind their vehicle.
Is anyone else seeing this happen with their leather?
Has anyone else experienced garbage customer service dealing with Ford?
My dealership agrees with me that this was a defect in the stitching and that Ford should replace the part under the manufacturer warranty. In fact, that exact part is on national backorder which means it could be a common issue.
I'm usually not a stickler, but when I spend $35k with Ford, I would expect them to stand behind their vehicle.
Is anyone else seeing this happen with their leather?
Has anyone else experienced garbage customer service dealing with Ford?
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