A couple weeks ago I noticed that the leather covering on my armrest was coming apart at the stitching. I took it to the dealership and my service advisor opened a case with Ford, but they rejected it because they claimed "it was caused by outside damage". My dealership agrees with me that this was a defect in the stitching and that Ford should replace the part under the manufacturer warranty. In fact, that exact part is on national backorder which means it could be a common issue. I'm usually not a stickler, but when I spend $35k with Ford, I would expect them to stand behind their vehicle. Is anyone else seeing this happen with their leather? Has anyone else experienced garbage customer service dealing with Ford?