Leather splitting on armrest

Discussion in 'Issues, Repairs, Warranty, TSB, Recalls' started by Brix, Jul 31, 2019.

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Should Ford replace my armrest?

  1. Yes

    100.0%
  2. No

    0 vote(s)
    0.0%
  1. Brix

    Brix Member

    First Name:
    Jason
    Vehicle(s):
    2019 Ford Ranger XLT FX4
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    A couple weeks ago I noticed that the leather covering on my armrest was coming apart at the stitching. I took it to the dealership and my service advisor opened a case with Ford, but they rejected it because they claimed "it was caused by outside damage".

    My dealership agrees with me that this was a defect in the stitching and that Ford should replace the part under the manufacturer warranty. In fact, that exact part is on national backorder which means it could be a common issue.

    I'm usually not a stickler, but when I spend $35k with Ford, I would expect them to stand behind their vehicle.

    Is anyone else seeing this happen with their leather?

    Has anyone else experienced garbage customer service dealing with Ford?

    IMG_1219.jpg
     
  2. Hambone437

    Hambone437 Well-Known Member

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    That sucks!! I haven’t had any issues with my armrest or any other interior defect. Ford should stand behind their product! Good luck and don’t give up the fight. Keep us posted.
     
  3. tgRanger

    tgRanger Well-Known Member

    First Name:
    Tony
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    Got Twitter?

    @FordService - Tweets & replies. Someone might be able to help you.
     
  4. Sandman Ranger

    Sandman Ranger Well-Known Member

    First Name:
    Pete
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    2019 Ford Ranger XLT Crew Cab 4x4 Saber
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    :sunglasses: Yes.
    But if they do not.....
    Alcantara re-cover!
     
    t4thfavor likes this.
  5. rang19ca

    rang19ca Well-Known Member

    First Name:
    Chuck
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    If you have an XLT, then that is made of vinyl. Ford probably is just keeping up with production at the moment, so it may be a while to get stock orders for replacement parts.
     

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