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Leather splitting on armrest

Should Ford replace my armrest?


  • Total voters
    40

Brix

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Jason
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2019 Ford Ranger XLT FX4
A couple weeks ago I noticed that the leather covering on my armrest was coming apart at the stitching. I took it to the dealership and my service advisor opened a case with Ford, but they rejected it because they claimed "it was caused by outside damage".

My dealership agrees with me that this was a defect in the stitching and that Ford should replace the part under the manufacturer warranty. In fact, that exact part is on national backorder which means it could be a common issue.

I'm usually not a stickler, but when I spend $35k with Ford, I would expect them to stand behind their vehicle.

Is anyone else seeing this happen with their leather?

Has anyone else experienced garbage customer service dealing with Ford?

IMG_1219.jpg



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Hambone437

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A couple weeks ago I noticed that the leather covering on my armrest was coming apart at the stitching. I took it to the dealership and my service advisor opened a case with Ford, but they rejected it because they claimed "it was caused by outside damage".

My dealership agrees with me that this was a defect in the stitching and that Ford should replace the part under the manufacturer warranty. In fact, that exact part is on national backorder which means it could be a common issue.

I'm usually not a stickler, but when I spend $35k with Ford, I would expect them to stand behind their vehicle.

Is anyone else seeing this happen with their leather?

Has anyone else experienced garbage customer service dealing with Ford?

IMG_1219.jpg
That sucks!! I haven’t had any issues with my armrest or any other interior defect. Ford should stand behind their product! Good luck and don’t give up the fight. Keep us posted.
 

tgRanger

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Got Twitter?

@FordService - Tweets & replies. Someone might be able to help you.
 

Sandman Ranger

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:sunglasses: Yes.
But if they do not.....
Alcantara re-cover!
 

rang19ca

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If you have an XLT, then that is made of vinyl. Ford probably is just keeping up with production at the moment, so it may be a while to get stock orders for replacement parts.
 

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