Ford refusing to honor Bumper to Bumper Warranty

[Trigganometry]

As has been mentioned there is more than one thread on here about this and the scenario of each case. The early ones were covered under warranty. In one case IIRC they were flat towing behind a motor home. The wire harness even had a 12vdc power cable in the harness to the truck to keep power to the battery. It still trashed the tranny. This user even rolled the vehicle by hand to be sure it wasn’t in gear before hooking it up for towing.

Sounds like enough of these are happening to make Ford get the lawyers involved to stop paying out or replacing these claims.

Ironically many members flat tow on here and do not have issues themselves. Pretty strange really

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[JesseS]

I too am curious what happens electronically when the battery gets low. Does it take it out of tow mode at that point. Guess one could place truck in neutral tow mode then disconnect the battery and see what happens?

One member stated that he arrived with a very low battery and the truck was still in tow mode. I don't want to take the chance and installed a 12v > 12v charger powered from the motor home just for this purpose. I have towed it over 5K miles without issue (knock, Knock)

 

[D Fresh]

Not in this case. I have filmed, since then


Two codes were discovered by the Ford Service Tech- a Turbine Speed Sensor and an Input Shat Sensor A. The service manager could not explain what they meant and how they applied to the damage. All I know is we followed the manual on placing the truck in neutral tow and the instrument display indicated the vehicle was still in neutral tow when we arrived at our destination. My failure was not taking a picture of the dash showing this before and after the tow, something I have done sense.

Turbine speed sensor faults and input shaft sensor A faults scream that you did it wrong.

The input shaft sensor fault means that the computer is seeing huge differences between transmission input and output. AKA the truck is seeing 75 mph and the engine is isn't turning.

Perhaps if the OP is 100% sure they followed procedure, small claims court might be an option. No need for a lawyer in that case as it is an informal court. Ford may not even bother to send someone to defend in that case as lawyers are expensive, who knows? But I'm no lawyer. I just play one on this forum.

Small claims court will not help here. Ford has all the "proof" they need in the codes.

Also, have you ever taken an out of state entity to small claims court? I have. It likely needs to happen in Michigan. The cost of the trip could be prohibitive.

Sometimes you fuck up. And when you do, you pay for it like a grown ass adult.

 

[Augie81]

Also, have you ever taken an out of state entity to small claims court? I have. It likely needs to happen in Michigan. The cost of the trip could be prohibitive.

Maybe here is what I looked up. No idea how legit the site below is.

https://www.nolo.com/legal-encyclopedia/free-books/small-claims-book/chapter9-2.html

"Most large national businesses can be sued in any state, but smaller businesses that are headquartered in another state, do no business in your state, and have no physical presence in your state can be sued only in the states where they operate."

Ford does business in every state and mulitple countries through their dealerships and service centers.

Who knows? Again I'm no lawyer I just play one on the forums.

 

[D Fresh]

Maybe here is what I looked up. No idea how legit the site below is.

https://www.nolo.com/legal-encyclopedia/free-books/small-claims-book/chapter9-2.html

"Most large national businesses can be sued in any state, but smaller businesses that are headquartered in another state, do no business in your state, and have no physical presence in your state can be sued only in the states where they operate."

Ford does business in every state.

Who knows? Again I'm now lawyer I just play one on the forums.

Ford and Ford dealerships are not one and the same. Just because there are Ford signs all over your state, that does not mean Ford "does business" in or "has a presence in" your state.

I'm just a milkman, I don't even play a lawyer.

But nobody is giving them any money for this. The codes are proof that it was not setup properly to flat tow for whatever reason.

It's a sad statement about the state of our society.

"I fucked up, who do I sue?"

Sometimes you just have to take your lumps and move on.

The OP can't even take the time to google a couple of codes online. Do you think they'll be able to spearhead a successful legal campaign against a company worth hundreds of BILLIONS of dollars?

 

[remtv]

Turbine speed sensor faults and input shaft sensor A faults scream that you did it wrong.

The input shaft sensor fault means that the computer is seeing huge differences between transmission input and output. AKA the truck is seeing 75 mph and the engine is isn't turning.




Small claims court will not help here. Ford has all the "proof" they need in the codes.

Also, have you ever taken an out of state entity to small claims court? I have. It likely needs to happen in Michigan. The cost of the trip could be prohibitive.

Sometimes you fuck up. And when you do, you pay for it like a grown ass adult.

No idea about the the actual problem or who's actually at fault, if the dealer could not actually determine what the codes actually detail then why isnt there a chance that the trucks systems may have failed.

Sadly while we may often have to pay up like an adult a car manufacturers often fuck up even to point of killing people without "paying up"

 

[Augie81]

Ford and Ford dealerships are not one and the same. Just because there are Ford signs all over your state, that does not mean Ford "does business" in or "has a presence in" your state.

It very much means Ford does business in that area. Do you think Ford isn't part of any Ford dealership? You know like all that Ford financing they try to push on you and Ford warranty they try to sell. Also how they get their inventory from, you know, Ford. Or how those dealers take orders from, you guessed, it Ford. Also Ford Pass reward points that are not tied to any dealer or state but part of the Ford company.

That's very much doing business in the area or state. They are Ford branded dealers and Ford does business with them.

 

[D Fresh]

No idea about the the actual problem or who's actually at fault, if the dealer could not actually determine what the codes actually detail then why isnt there a chance that the trucks systems may have failed.

Sadly while we may often have to pay up like an adult a car manufacturers often fuck up even to point of killing people without "paying up"

Yes, there is a chance. But civil court doesn't work on chances. It works on a prepondance of the evidence. Which means what is most likely.

The codes are the proof. They literally show that the vehicle was not set up properly. In a small claims court the OP has nothing to say otherwise, that it was setup properly. It's they're word against Ford's proof.

Please give examples of your claim that car manufacturers "often" fuck up to the point of killing people. I'll wait patiently. BTW the Chevy key thing and Toyota floormat thing are not your examples, those were OBVIOUS user error.

 

[D Fresh]

It very much means Ford does business in that area. Do you think Ford isn't part of any Ford dealership? You know like all that Ford financing they try to push on you and Ford warranty they try to sell. Also how they get their inventory from, you know, Ford. Or how those dealers take orders from, you guessed, it Ford.

They do business with their independently owned dealerships, yes.

But do they do business with the public?

Nope.

Two completely different things. And 3 different companies.

Ford is NOT Jack Kain Ford Inc, and neither of them are Ford Credit.

 

[D Fresh]

It very much means Ford does business in that area. Do you think Ford isn't part of any Ford dealership? You know like all that Ford financing they try to push on you and Ford warranty they try to sell. Also how they get their inventory from, you know, Ford. Or how those dealers take orders from, you guessed, it Ford. Also Ford Pass reward points that are not tied to any dealer or state but part of the Ford company.

That's very much doing business in the area or state. They are Ford branded dealers and Ford does business with them.

Also, Target offers financing and will sell you an extended warranty on whatever you want.

Does that make Target, Assurion, and TD Bank USA the same company?

Sure doesn't.

 

[Augie81]

They do business with their independently owned dealerships, yes.

But do they do business with the public?

Nope.

Two completely different things. And 3 different companies.

Ford is NOT Jack Kain Ford Inc, and neither of them are Ford Credit.

Okay. So they do indeed do business with each dealership in each state or country. Glad we sorted that out.

Again from my quote above:

"Most large national businesses can be sued in any state, but smaller businesses that are headquartered in another state, do no business in your state, and have no physical presence in your state can be sued only in the states where they operate."

Note: Do no business in you state..

 

[D Fresh]

Okay. So they do indeed do business with each dealership in each state or country. Glad we sorted that out.

Now youre just being obtuse.

I guess that's all that's left when you realize you're wrong.

 

[Rp930]

The bulletin tells me they have investigated this and are comfortable with a challenge.

 

[Augie81]

Now youre just being obtuse.

I guess that's all that's left when you realize you're wrong.

No I'm right. Ford has a presence in every state they have an authorized dealership in. They profit from and do business with everyone of them. One can't just start a Ford dealership or any other dealership without that brand being part of the business. Trademark laws alone would not allow it. But okay. You're right.

 

[remtv]

Yes, there is a chance. But civil court doesn't work on chances. It works on a prepondance of the evidence. Which means what is most likely.

The codes are the proof. They literally show that the vehicle was not set up properly. In a small claims court the OP has nothing to say otherwise, that it was setup properly. It's they're word against Ford's proof.

Please give examples of your claim that car manufacturers "often" fuck up to the point of killing people. I'll wait patiently. BTW the Chevy key thing and Toyota floormat thing are not your examples, those were OBVIOUS user error.

You seem to be definitely taking this a bit the wrong way , it did not mean often as in fatal issues but often as overall issues that often if ignored by the company as they are too hard to sue.

Now on the fatal design flaw part I do believe the Ford rollover issues got a number of sizeable settlements after many years of litigation , but I guess you say that they settled out of convince and their tire explanation was correct.

The kia/Hyundai fire thing has also been going on for a while without much comment from them as well.

But like I said I may have misrepresented my statement to you. And obviously know more about the codes on this situations.

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