Hello All- 2021 Ford Ranger Roush

[dondonbabyraptor]

It's inappropriate for you all to make assumptions he didn't look at what he was buying. As someone who literally sells Roush Ford Products, along with every other model on the lineup. That being said I can attest that it was likely your parts and sales manager who made the decision to toss on Fuel Rims because many of you don't understand the logistics of a Roush Package. It's shipped to the dealer, to have their certified tech install it. If you understood the wait time on Roush Rims you'd shit your pants. The dealer should have been transparent about the rims - that's the dealers fault for not correctly training people and it's probably 99% factual that the salesmen didn't even know.

As most sales people are stupid with modifications and lacking knowledge on the vehicles themselves. It's not the customers fault they trust the "educated individual" whos supposed to be the "professional". Quit harping the guy. There are integral sales people out there.

As for a plan - you can go two ways. Knowing that Roush backs their certificates and in order for the dealer to keep the "Roush Dealer" badge above their logo they need to be in good standing.

Option 1) You contact dealer, tell them your experience with the tires and rims and how they dont match the Roush Package. Just advise them you want the swap for tires for purposes of safety immediately, and the rims on order. And say nicely that you'll contact Roush and tell them they sold you an illegitimate Roush package with a CERTIFICATE of authenticity. If they know Roush will be involved they also know they'll likely to get a fine, or pull their certificate. You can also let the know you'll write an outstanding review on their google, or whatever platform they want to use giving them a 5 star for their cooperation. This should get things started.

Option 2) You skip the dealer, contact roush, post an awful review and play the waiting game til someone tries to rectify. Never go this Route. This is seems like D Fresh's plan.

Good tips. It's nice to have someone in the know helping someone out. Makes the process easier to get the proper help.

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[D Fresh]

It's inappropriate for you all to make assumptions he didn't look at what he was buying. As someone who literally sells Roush Ford Products, along with every other model on the lineup, it can be a lot for a sales person, AND customer to ingest. That being said I can attest that it was likely your parts and sales manager who made the decision to toss on Fuel Rims because many of you don't understand the logistics of a Roush Package. It's shipped to the dealer, to have their certified tech install it. If you understood the wait time on Roush Rims you'd shit your pants. The dealer should have been transparent about the rims - that's the dealers fault for not correctly training people and it's probably 99% factual that the salesmen didn't even know.

As most sales people are stupid with modifications and lacking knowledge on the vehicles themselves. It's not the customers fault they trust the "educated individual" whos supposed to be the "professional". Quit harping the guy. There are integral sales people out there.

As for a plan - you can go two ways. Knowing that Roush backs their certificates and in order for the dealer to keep the "Roush Dealer" badge above their logo they need to be in good standing.

Option 1) You contact dealer, tell them your experience with the tires and rims and how they dont match the Roush Package. Just advise them you want the swap for tires for purposes of safety immediately, and the rims on order. And say nicely that you'll contact Roush and tell them they sold you an illegitimate Roush package with a CERTIFICATE of authenticity. If they know Roush will be involved they also know they'll likely to get a fine, or pull their certificate. You can also let the know you'll write an outstanding review on their google, or whatever platform they want to use giving them a 5 star for their cooperation. This should get things started as the fine is MUCH larger then tires and rims. Getting your cert pulled means you don't get discounts on parts and your markup goes bye bye! They won't want to go either route.

Option 2) You skip the dealer, contact roush, post an awful review and play the waiting game til someone tries to rectify. Never go this Route please... Sure you feel like a big boy but we're hoomans on the other side and personally speaking I'll do 10000x more for someone who treats me well then someone whos a complete asshat.

As a person who's spent a lot of time in dealerships I'm gonna have to disagree with you here on a couple of points.

First off, it's really not that difficult for a salesman to familiarize themselves with the product they sell. It happens in every other industry. We just bought new couches, the associate knew everything about EVERY single product we asked about. Even knew dimensions off the top of his head. Ever buy anything anywhere with a sales associate? They generally know everything about what they sell. It's how they make their money. Except for car salesmen. They often know nothing except how to sync your phone to the vehicle. Perhaps they're too busy smoking and yucking it up with the other salesmen to bother learning something?

Salesmen are a waste of time, I'd rather go direct to the Sales Manager because they can answer the ONLY question that dealership staff are qualified to answer, how much?

Also we live in an amazingly technological age. A clueless customer can easily search the vehicle they're interested in during one of the multiple 15 minute waits for their salesman to talk to the manager.

Your point about the Roush certificates is a good one though. Without going the route you suggested, I'm sure the dealership would tell him to pound sand.

 

[JKocot]

I know what it entails … I have the sticker. Please don’t make me look like an idiot. That’s not what I’m here for. I was just asking what these issues were. Looking for help, not sarcasm.

Don't take it personally - he also said said it was the owners fault for anyone buying a 2014-2018 Focus or Fiesta who had transmission problems.

This is a forum - you're going to get people like this from time to time.


Your best bet is going back to the dealership and talking to management.

 

[Chappy]

Don't take it personally - he also said said it was the owners fault for anyone buying a 2014-2018 Focus or Fiesta who had transmission problems.

This is a forum - you're going to get people like this from time to time.


Your best bet is going back to the dealership and talking to management.

I take the focus/fiesta comment as a joke.

 

[JKocot]

I take the focus/fiesta comment as a joke.

My point was not to take anything on the forum personally.

 

[Bludrok]

I should have mentioned this in my earlier post, but for reference my Lariat Tremor rubbed straight from the factory, but only on full lock. I was able to remove the plastic cover on the crash bars to correct the issue.

 

[D Fresh]

Don't take it personally - he also said said it was the owners fault for anyone buying a 2014-2018 Focus or Fiesta who had transmission problems.

This is a forum - you're going to get people like this from time to time.


Your best bet is going back to the dealership and talking to management.

tongue in cheek

phrase of tongue

1. in an ironic, flippant, or insincere way.
   "one suspects that he is writing with tongue in cheek"

But seriously, who buys a small tossable car and DOESN'T opt for the manual?

And who buys a $15k shitbox that has tech in it that was in the realm of super cars just a decade before expecting to last?

 

[JKocot]

But seriously, who buys a small tossable car and DOESN'T opt for the manual?

And who buys a $15k shitbox that has tech in it that was in the realm of super cars just a decade before expecting to last?

Lol - mine was $13K.

 

[Scooter]

Its a different World we live in. Continual rotation of employees in the work place. You are just a number these day's. That being said the quality of work is lacking " laziness " . The Rich are Greedy and find any way of increasing their profits. I see it every where. Buildings fall a part after 10 years where my 50 year old tower is still in good shape. In Canada I can see why Employers like foreign works. Most of them just work harder. You have to be very aware these day's your not getting screwed.

 

[Joeiconic]

Not to pile on the OP, but it’s kind of surprising an issue that egregious doesn’t come up in the test drive.

 

[OFC Ranger]

They took off unique nice looking wheels and put on common place bro-truck rims. All you need now is a negative 1000 offset spacer kit and you'll fit in with all the cool white kids at the cook-out parking lot at midnight to impress Lindsey.

Needless to say, I'd be pissed and I may or may not get the cops called on me when I went back to the dealership depending on their response cause someone is getting cussed.

 

[S7v7n]

I just want thank everyone here for their help and responses. You all have shown me exactly what I did right (and wrong) … I’ll weigh the options I have now and decide where to go. Keep ya all posted.

 

[TechnicallyReal]

As a person who's spent a lot of time in dealerships I'm gonna have to disagree with you here on a couple of points.

First off, it's really not that difficult for a salesman to familiarize themselves with the product they sell. It happens in every other industry.

...

While I don't want to agree with you.. I do very much agree on this point.

Every time I've gone to a dealership (new vehicle in particular), I knew more than the sales person. Like a lot more. Almost like they'd never looked at the trim levels or sat in the vehicle before. And this really bothers me. The dealers only carried a modest selection of vehicles, yet didn't know the most basic things about them. All effort was on crunching numbers and trying to seal the deal, rather than actually help the customer find or choose something.

I've worked in sales myself, selling countless different complex products to countless people every single day, for minimum wage. And it wasn't exactly hard. As new things came in, we learned about them, and we had our memories refreshed every once in a while. Why does this happen with $50 products but not $50,000 products?

 

[OFC Ranger]

While I don't want to agree with you.. I do very much agree on this point.

Every time I've gone to a dealership (new vehicle in particular), I knew more than the sales person. Like a lot more. Almost like they'd never looked at the trim levels or sat in the vehicle before. And this really bothers me. The dealers only carried a modest selection of vehicles, yet didn't know the most basic things about them. All effort was on crunching numbers and trying to seal the deal, rather than actually help the customer find or choose something.

I've worked in sales myself, selling countless different complex products to countless people every single day, for minimum wage. And it wasn't exactly hard. As new things came in, we learned about them, and we had our memories refreshed every once in a while. Why does this happen with $50 products but not $50,000 products?

Because this is the difference between sales workers 30+ years ago and workers today. And I say that as someone only turning 40 next month. With the rise of the internet sales people now a days expect the customer to do all the work and research.

Every once in a while you will find someone in sales who takes their job seriously instead of "how much money can I make talking to this person."

Now oddly enough, young salesmen in stuff like car audio components (or similar) really get into their trade and can tell you the difference between this bell and that whistle, how much 1" increase or decrease will alter the sounds, etc etc

Sales people need to ENJOY what they are selling or they will suck at it.

I've met some 18 year old sales people that make old man sales people look like idiots.

 

[Vitis805]

Try lubing the steering stops on the LCAs with grease.

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