Ford Performance Tune towing issue / lawsuit

[Shomare]

Applying the concept of harm here, no harm was done.

Your truck still meets factory towing specs in stock form. Flash back to stock and tow.

The tune was never marketed as “improve your towing ability”, that is something the OP imparted.

It’s in the OP's opinion that this extra power gained in the tune should translate to towing.

Ford marketing didn’t note in their original language that installing the tune would harm or improve towing.

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[Verhiz]

Applying the concept of harm here, no harm was done. Your truck still meets factory towing specs in stock form. Flash back to stock and tow. The tune was never marked as “improve your towing ability”, that is something the OP imparted.
It’s in the OP opinion that this extra power gained in the tune should translate to towing.
Ford marketing didn’t not in their original language that installing the tune would harm or improve towing.

Right, but they also didn’t state it shouldn’t be used for towing. Also per the FP this isn’t even a tune for off-roading. It is a “track” tune. So they weren’t exactly clear on what they were giving you.

 

[CO2Ranger]

The issue here is many of us have gotten the Ford Performance tune and just recently found out it’s not recommended to tow with. When I ordered my tune there was no statement on their website stating it’s not recommended. I got mine specifically to tow. Yesterday I spoke with Ford Performance and it didn’t seem to go anywhere. What I was told is we shouldn’t assume we can tow with a tune and that is our fault. I spoke with them again this morning and the gentleman I spoke to gave me his email. He said he’s got 5 complaints so far in regards to their tune. I’m looking to get as many complaints to him as possible. He said the more complaints he gets the more likely that are to take action. This is his email. [email protected] I’m asking everyone to come forward who has been effected by this. The more people we get the better. I am contacting a lawyer in regards to this and have every intention of holding them responsible for this. I have two screenshots here. One from their page on 10/30/2020 and one from today 02/10/2021.

I know it's little consolation now but Livernois has a tune specifically for towing.

 

[Verhiz]

The tow mode also lets you use back pressure to slow the vehicle on down hills much like downshifting the old trans.
Yes Ford did over brag the towing capacity. Dont all companies do that?
The OP by his own statements said, but, I want more. So, attention all people towing: IMEOP You dont want to tow to the limit or over up to "marketing" limits. Buy more truck than you need, much like using more gun than you need. Always have an extra safety amount Have you noticed safety chains? Why do you think that they invented safety chains.
The interstate system is NOT a closed track and you are not a professional driver.
I am totally done with the, but I needs more free stuff crowd.

No one is looking for free shit. I’ll gladly send back this stupid tune and be done with it. Talking to my father-in-law who has lots of experience with SVT and Ford Performance has told me they are notorious for releasing a product and not having all the info or specs for them. Their marketing or lack their of explains what exactly things are for and how they should be used.

 

[Verhiz]

I know it's little consolation now but Livernois has a tune specifically for towing.

That’s who I’m going to go with. I’m excited to get their product and have spoken to them extensively about what the capabilities and limitations are. So far they have amazing customer service. Much better than I can say for FP.

 

[Vitis805]

Ford marketing didn’t note in their original language

Bingo.

Now they note it does harm towing. OP and anyone that bought before the addendum should be entitled to return the pack for a full refund. Why is anyone against this?

 

[jsphlynch]

Bingo.

Now they note it does harm towing. OP and anyone that bought before the addendum should be entitled to return the pack for a full refund. Why is anyone against this?

I do think that Ford should be allowing OP to return the tune for a full refund, though not necessarily installation fees.

But this quote is why I'm not going to let OP completely off the hook for his predicament:

The problem is I specifically got this for towing. Turning it off defeats the purpose of it. Just a waste of my money and time.

He didn't just get the tune to use while towing, he got the tune to use for towing. When he bought it, Ford wasn't totally upfront about how it would affect basic truck capabilities, and that is totally their mistake. But they never represented it as a towing tune, but rather, if I may quote the OP one more time:

It is a “track” tune.

So to reiterate: I hope the OP gets a refund on the purchase price. But I also hope that he does due diligence in the future in understanding what is meant by "performance" and not assuming it applies to his specific situation.

 

[THLONE]

How many on this site think that people are getting a "tune" so they can drive around like grandpa. In order to get more performance out of an engine you have to put more stress on it. I think that "tunes" should be called stress or abuse. There is no free stuff, more performance more stress. And in one of your communications with Ford you used the word compensation. That word would be a stressor to Ford and means you want free stuff. And at this point you are arguing semantics probably for the sake of the argument.

 

[treimche]

How many on this site think that people are getting a "tune" so they can drive around like grandpa. In order to get more performance out of an engine you have to put more stress on it. I think that "tunes" should be called stress or abuse. There is no free stuff, more performance more stress. And in one of your communications with Ford you used the word compensation. That word would be a stressor to Ford and means you want free stuff. And at this point you are arguing semantics probably for the sake of the argument.

Some people buy a "tune" for increased fuel economy

 

[Verhiz]

How many on this site think that people are getting a "tune" so they can drive around like grandpa. In order to get more performance out of an engine you have to put more stress on it. I think that "tunes" should be called stress or abuse. There is no free stuff, more performance more stress. And in one of your communications with Ford you used the word compensation. That word would be a stressor to Ford and means you want free stuff. And at this point you are arguing semantics probably for the sake of the argument.

I wasted my money on a tune that wasn’t marketed properly and they threw a disclaimer after the fact. I’ll be sending it right back to them once this is all sorted out. I don’t care what you think honestly or anyone else who is making negative comments towards me or what I’m trying to do. I am set in my ways so save your breath. Im getting my point across and I’m informing others not to tow with this.

 

[Verhiz]

Some people buy a "tune" for increased fuel economy

Ya, I kinda think that’s hilarious. ?

 

[AzScorpion]

Some people buy a "tune" for increased fuel economy

I don't recall anyone saying they specifically bought their tune to increase fuel economy. I and a few others have stated that one perk was getting better mpg with the Livernois tune IF you drive it normal. I have gained about 2 mpg when driving normal and not romping on it but I certainly didn't buy the tune just for this.

 

[Verhiz]

I don't recall anyone saying they specifically bought their tune to increase fuel economy. I and a few others have stated that one perk was getting better mpg with the Livernois tune IF you drive it normal. I have gained about 2 mpg when driving normal and not romping on it but I certainly didn't but the tune just for this.

Nobody stated anything about fuel economy. They are just grasping at straws and making things up at this point about what I said.

 

[Vitis805]

How many on this site think that people are getting a "tune" so they can drive around like grandpa.

? I bought the tune and drive like a grandpa. The marketing was good, I had the money, what can I say? More performance more better truck. I actually did think a little like OP; we have a lot of grades in my area, and I haul a lot for work. The promise of increased torque persuaded me that getting up to highway speeds from the on-ramp and traveling up those grades would be better in those times I have a load within the ratings of my truck.

I don't recall anyone saying they specifically bought their tune to increase fuel economy. I and a few others have stated that one perk was getting better mpg with the Livernois tune IF you drive it normal. I have gained about 2 mpg when driving normal and not romping on it but I certainly didn't but the tune just for this.

I have seen the gain with the Ford calibration when driving normal as well. I have a little track car, I certainly didn't buy my truck to emulate it. I bought my truck to do work. The tune being available and marketed to me had me believe that I am missing out on it's peak potential to do better work ?‍. I certainly would not have thought this with that addendum. That addendum let's me know all I need to about the calibration, and I'm glad it's there now for future considerers. OP and I are just the unlucky early adopters I guess.

 

[CaliBee]

What part number are we talking about here? Does Ford offer more than 1 tune for the Ranger? I don't see any "Towing not recommended" statement here. Did they remove that disclaimer, or am I just blind?
https://performanceparts.ford.com/part/M-9603-REB

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