Sync3 Issues

SymChris

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Update:

I took the ranger to Ford and their Sync specialist did a whole bunch of tests and diagnostics. He disconnected the battery and reinstalled the latest sync3 version. He was confident the issue was resolved and left. As I started my truck to leave the dealership, the same exact problems happened again.

Yesterday the Sync tech installed a new radio module (KU5Z14G371CDD) and so far everything is working normally. And upon looking up this part number, it shows as discontinued. So perhaps it is a known issue to Ford.

On a side note, the work was covered by my extended Fidelity Warranty. I purchased the Platinum warranty for an additional 4 years and 50K miles. I had to pay $100 for my deductible but it was well worth it as the labor and part was $973.70. The module alone is $585.

I hope this helps anyone else having the same issues.
Curious to know what version is your Sync at with this replacement, or did nothing change there?
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davidjames9

davidjames9

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Leads ya to believe this rwdata partition being full may indeed be the culprit. Sure is an annoying problem.
If in fact this is the culprit, does anyone know how to remedy the rwdata partition filling up ?
 

fx13tl

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Past several weeks, mine has been acting weird with Pandora.
Start truck > Plug phone in > Pandora begins playing.
Roughly 5 seconds, pandora stops playing, goes to another song, sometimes begins that song.
Other time requires the play button to be pressed.

There was one day the Sync screen blanked out for 30 seconds, before starting up again.
Was able to replicate it across 3 different phones on different Android versions.
 

Scottopia

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There is a chat feature on Fordā€™s site for Sync issues that I have had queued up a few times, but work calls have consumed my days lately so have not had the chance to try it.
I have spent some time chatting with the Ford CRC on this Friday and today. First solution they offered was to perform a ā€œKey Cycleā€ which, as expected did nothing. Second recommendation today was a ā€œModule Resetā€ (hold the power and right seek buttons until the system recycles). Again, nothing. That is the full extent of the CRC capabilities regarding this problem. They directed me to a dealer and are not able to communicate the history of my conversations with a dealer.

It seems common sense has also seen rampant deletion at Ford.
 


Remix

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Picked up mine from the dealer this morning for the forth time and still not fixed. Very frustrating. I guess im the first one that has this problem at the service department
 

GreeneSayle

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That is exactly what mine is doing. This has to be software with so many people having the same issue. Does anyone on this board have a decent contact with Ford?
Same. And my Sync remote start, unlock, etc doesnā€™t work until I pull the #9 fuse to reset it; but that only lasts a couple days before I have to do it again. Iā€™ve also noticed that my WiFi hotspot doesnā€™t work until I reset it. Itā€™s a dang pain in the butt.
 

GreeneSayle

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I don't have any issues with mine (yet)
But it appears from some of the descriptions that an automatic update somehow was started to the truck and never completed, the system is attempting to reboot but cannot, this the loss of previous truck off sync settings, Sirius, FM etc.

For some it could be the battery, if battery voltage drops below 11.5 volts, when off (sleep mode) or driving it will drop the Sync system off.

Things to Do or Try:
1. Reload update (Sync) via USB
2. Master Reset (Settings-Master Reset)
3. Pull (BCM-Fuse Panel) Fuse 33 (ACM Fuse) and Fuse 31 (Sync-APIM) Module for 10 to 15 minutes, to let the modules fully power off.
4. Check Battery Voltage (Before first engine start), you are looking for (wake-up) voltage.
5. Perform a BMS reset

I know most have already tried these, but as we know the Ranger Battery is a finicky thing and it gives an array of nuisance warnings its going out, with the temperature getting warmer, the charging algorithm changed with it. (BMS System) and the SYNC system is included with the nuisance warnings.
I am pointing this out due to the fact that the OTA updates mostly occur with the truck off, thus causing a extra drain on the battery.
Do you mind giving me instructions to update via usb?
 

LB'sTremor

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Try the 288 build, DL the Cyanlabs updater, create the USB and DL the 288 and try the update, it fixed my updating to the ford.com update issue, it updated the website automatically before I even got home from my drive updating it. And everything appears to work normally.

just a suggestion, it might work for you

LB
 

AzScorpion

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I promise Iā€™m not being a smartass at all but I donā€™t understand what any of that means šŸ˜‚
You're not alone. Just do as I do and never update it and you'll be safe. lol
 

taralon

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Past several weeks, mine has been acting weird with Pandora.
Start truck > Plug phone in > Pandora begins playing.
Roughly 5 seconds, pandora stops playing, goes to another song, sometimes begins that song.
Other time requires the play button to be pressed.

There was one day the Sync screen blanked out for 30 seconds, before starting up again.
Was able to replicate it across 3 different phones on different Android versions.

This has more to do with the latest version of Pandora than the Ranger IMHO. I upgraded Pandora on my phone to the latest version a couple weeks ago, and ever since I did that I have problems with it crashing, randomly stop playing and restart, starting songs over again, pausing, or skipping to a new song whenever connected to a bluetooth audio device. Doesn't matter if its streaming to earbuds, or my TV, or a bluetooth speaker or sync. My wife's phone has the same issues, only worse as it also occurs when she's playing music through the phone speaker.
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