azdriver
Well-Known Member
- Thread starter
- #1
It seems I'm an idiot. Maybe it's when I grew up or just how I was raised but always believe that when you say something that your word is your bond and you do it. Sometimes I forget it's not that way anymore.
Whoever owns Larry Miller Ford bought out Berge Ford so Berge Ford became Larry Miller Ford. I've dealt with Berge Ford and the service department many times over the years and always had great service and I was never lied to about the cost of something. So I really had no reason not to trust them this time.
I went to Larry Miller Ford last week to get a price on installing the FP Fox 2.0 Suspension kit. The price I was verbally quoted was between $400.00 and $450.00 which included alignment. I made an appointment to have the work done today but didn't think it was necessary to get a written quote. Like I said, I've always had great service there. I even went back to verify the time it would take to do the job and confirmed the quoted price. When I got there today another advisor started to check me in and even knew what I was there for. He asked me how much I was quoted. I said about $400.00 not thinking I'd actually have to be more accurate on my original quote. I was then told that the price was going to be $800.00 to install the parts and do the alignment. I told him that's not going to work because that's not what I was quoted and I even confirmed the price. He said well that's what it's going to be. The service advisor said let me talk to my manager.
Manager came out and said the book hours for this job is 4.6 hours and that's why it's going to cost $800.00. I told him that's not what I was quoted and he said without a written quote it's just hersay. He said that the person I talked with never gave me a quote on price just the amount of hours it would take. He said it would take someone in their driveway all weekend to do this. I laughed at that statement. He said he could give me fleet pricing which would knock $140.00 off the price which is still too much for the job. I said no, that's not what I was quoted and again he reiterated that it's just hearsay. So know I guess I'm a liar. He said I'm not saying your lying in which I replied that if you believed me you'd be honoring the quate I was originally given so that means you think I'm lying. He said if you could find someone to give you that price that's one hell of deal. Needless to say I drove away and they won't get anymore of my business. I'm not sure what happened to the people in this dealership but it sure has changed. I haven't been there in several years because I owned a Nissan Frontier and not a Ford anymore.
Yeah, I was a stupid fool that trusted people I shouldn't have. I freely admit that. I'll never be back to that dealership again for anything. They've lost a customer over this.
Whoever owns Larry Miller Ford bought out Berge Ford so Berge Ford became Larry Miller Ford. I've dealt with Berge Ford and the service department many times over the years and always had great service and I was never lied to about the cost of something. So I really had no reason not to trust them this time.
I went to Larry Miller Ford last week to get a price on installing the FP Fox 2.0 Suspension kit. The price I was verbally quoted was between $400.00 and $450.00 which included alignment. I made an appointment to have the work done today but didn't think it was necessary to get a written quote. Like I said, I've always had great service there. I even went back to verify the time it would take to do the job and confirmed the quoted price. When I got there today another advisor started to check me in and even knew what I was there for. He asked me how much I was quoted. I said about $400.00 not thinking I'd actually have to be more accurate on my original quote. I was then told that the price was going to be $800.00 to install the parts and do the alignment. I told him that's not going to work because that's not what I was quoted and I even confirmed the price. He said well that's what it's going to be. The service advisor said let me talk to my manager.
Manager came out and said the book hours for this job is 4.6 hours and that's why it's going to cost $800.00. I told him that's not what I was quoted and he said without a written quote it's just hersay. He said that the person I talked with never gave me a quote on price just the amount of hours it would take. He said it would take someone in their driveway all weekend to do this. I laughed at that statement. He said he could give me fleet pricing which would knock $140.00 off the price which is still too much for the job. I said no, that's not what I was quoted and again he reiterated that it's just hearsay. So know I guess I'm a liar. He said I'm not saying your lying in which I replied that if you believed me you'd be honoring the quate I was originally given so that means you think I'm lying. He said if you could find someone to give you that price that's one hell of deal. Needless to say I drove away and they won't get anymore of my business. I'm not sure what happened to the people in this dealership but it sure has changed. I haven't been there in several years because I owned a Nissan Frontier and not a Ford anymore.
Yeah, I was a stupid fool that trusted people I shouldn't have. I freely admit that. I'll never be back to that dealership again for anything. They've lost a customer over this.
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