OahuRanger
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- Thread starter
- #1
I'm mostly a lurker here, but have been reading everything I can posted about the ProCal performance tune. I finally broke down and ordered one from American Trucks on a Black Friday price (more on AT below).
Everything arrived a week or so later and the fun began... I bought a cheap windows laptop, did all the registration, watched videos again and then gave it a go. Much to my dissapointment, I kept getting an "Unsupported Vehicle" error. Having read about things like this happening to others, I called tech support at Ford and they were terrific, but couldn't resolve the issue either. We double checked that my code was for a 2021 Ranger, it was. Since we couldn't get my ProCal to update, they suggested taking it to a dealer.
A could more hours and $253 later it turns out American Trucks sent me the wrong Procal device. When I reached out to them, they offered me $100 store credit and to send me a replacement part after they had my current one back... laughable. I went on their website and read the reviews, it seems this is a pretty common theme in their reviews. I am sending the unit back for a refund and ordered a replacement from Stage 3.
When I spoke to Stage 3 and told them what happened, they laughed and said, "yep, you're not the first. We get a lot of business from those guys." The guy at Stage 3 was really thorough and helpful. The new Procal should arrive in a week and, this time, I should have no problem installing it myself.
I'll be sure to report back on my impressions. Can't wait to finally see how this improves my Ranger!
Everything arrived a week or so later and the fun began... I bought a cheap windows laptop, did all the registration, watched videos again and then gave it a go. Much to my dissapointment, I kept getting an "Unsupported Vehicle" error. Having read about things like this happening to others, I called tech support at Ford and they were terrific, but couldn't resolve the issue either. We double checked that my code was for a 2021 Ranger, it was. Since we couldn't get my ProCal to update, they suggested taking it to a dealer.
A could more hours and $253 later it turns out American Trucks sent me the wrong Procal device. When I reached out to them, they offered me $100 store credit and to send me a replacement part after they had my current one back... laughable. I went on their website and read the reviews, it seems this is a pretty common theme in their reviews. I am sending the unit back for a refund and ordered a replacement from Stage 3.
When I spoke to Stage 3 and told them what happened, they laughed and said, "yep, you're not the first. We get a lot of business from those guys." The guy at Stage 3 was really thorough and helpful. The new Procal should arrive in a week and, this time, I should have no problem installing it myself.
I'll be sure to report back on my impressions. Can't wait to finally see how this improves my Ranger!
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), it was something like I had to register it on the Ford Performance website before you do with the ProCal tool. I think I input information with ProCal before online on the website & it lead to system saying the code that came with the kit was already in-use or something like that. As mentioned, Ford Performance tech line was very helpful & they helped me out through the issue.
