P. A. Schilke
Well-Known Member
- First Name
- Phil
- Joined
- Apr 3, 2019
- Threads
- 141
- Messages
- 7,012
- Reaction score
- 36,169
- Location
- GV Arizona
- Vehicle(s)
- 2019 Ranger FX4 Lariat 4x4, 2020 Lincoln Nautilus, 2005 Alfa Motorhome
- Occupation
- Engineer Retired
- Vehicle Showcase
- 1
Hi Bill,I tripped over this thread this week after reading most of the other transmission threads. Those who have seen me rant about my selling dealer over the past two and a half years may remember my anger and outrage that Ford and not only the selling dealer but another dealer in the county had absolutely zero interest in trying to solve the bucking issue, telling me it was "just a herky-jerky 10 speed" and getting me to drive other Rangers with the same issue, trying to sell me on the idea that the bucking was 'normal'. Well, Wednesday I ordered the EGR Valve Position Sensor, KA1Z5L200A from my local dealer in northwest GA and picked it up from the dealer yesterday. Typical of current parts business protocols, there were none at the dealership but 112 available at the warehouse in Atlanta and it was available the next day. Anyway, what I ordered was only the sensor and not the assembly that came with the the hoses, as I considered that an unnecessary expenditure. I did stop at my local parts purveyor and picked up four 5/16 band clamps, as I had seen the crimp-on clamps Ford used at the sensor. I finally (involved getting a flattened box to lay over the battery and engine compartment and a stepladder to get my short-statured body up high enough to lay in the engine compartment. Naturally, I couldn't reach the spring clamps on the tubes easily, so what should have been a ten minute job took about an hour. And I had to use a sheet metal cutter to get the crimp-on clamps off the sensor. But installation of the new sensor did only take about 5 minutes as the clamps I bought worked fine. I test drove the truck and not only did it run like a scalded dog, I found I could leave it in Drive, going up a hill, at 1500 RPMS and at 40 miles an hour WITHOUT BUCKING!!! BUCKY DON' BUCK NO MO'!!!! I am going to share my experience with Ford and Walker Ford in Clearwater FL and express my annoyance that they refused to properly trouble-shoot this issue and treated me like I was the problem. I seriously doubt they will care that for under $20 and a few minutes labor the problem (for me) was fixed, but I will feel better.
I continue to be saddened by these type of posts that reflect such poor dealer to customer experiences. This is an on going saga, such that I told my engineers that we have to ensure the customer does not have to return to the dealer for service. While impossible to be 100% effective, we did reduce warranty visits to the dealer substantially, but it came at a price, added cost to ensure quality of parts and systems. Bean counters dinged me all the time as I missed my affordable targets... Oh well. The customer of the 4G benefited and to a degree this is why there are so many 4G Rangers still in service...
Farley has addressed the sales side, but the service side is woefully lacking oversight.
Open a Formal complaint with Ford Customer Care relative to the dealer in question...enough complaints can result in punitive action on Ford's part. How? No delivers of Hot Selling cars and trucks for a time period. Does not happen often but it can be done.
You are fortunate to be able to do the work on the EGR Sensor yourself...Most folks cannot. They depend on the dealer service department.
Hope your Ranger now performs to your expectations.
Best,
Phil
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