25k miles and the brakes are having issues

[CarbonGray2004]

Hi guys, I recently bought a 2019 Ranger back at the end of May. First "new" truck for me and got the extended warranty since I wanted to ensure that if something happened, it would be covered for the most part.

I took my Ranger in the other day and had my buddy change the oil. I also mentioned that while braking, the rear end felt a little sloppy and unstable. So, he got it up on the lift and informed me that the truck had 4mm of pads on the front and 2mm of pads on the rear. So I decided to take it back to the dealership and see if they would look into the low pads and the unstable rear end.

Today, they called and informed me that the pedal almost went to the floor and that it was having issues stopping. it drove decent to the dealership last night when i dropped it off, so i was surprised to hear that, but then was told that I would need to put some money down in order for the lead tech to look into it and that seeing money on the slip would ensure that the tech would work harder on it since he would see that he would be getting paid. ?


But then came a few excuses about "Well you have a warranty that covers 12,000 miles or 12 months". Well, I've only had it for 2 1/2 months and I drive it pretty easy. Not driving with the E-Brake on or anything, no smoke from the wheel wells or anything.

I'm sure I would have to pay a deductible, but I just feel like they don't want to do the work at all and are already making excuses, I have seen on here that a lot of the Rangers have had issues with the brake pads and rotors not lasting more than 20k - 35k miles.

Any thoughts on this with what the Service Tech told me about putting money down already to motivate his techs to work on it if the brake issue is normal and if the stock pads and rotors should be replaced?

If I'm already throwing $210 at it to have the tech possibly look at it, i rather take that money and get better pads and rotors than wasting it on stock stuff for it to only last another 25k miles.

Thanks for any feedback on this.

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[HippoTrucker]

Today, they called and informed me that the pedal almost went to the floor and that it was having issues stopping. it drove decent to the dealership last night when i dropped it off, so i was surprised to hear that, but then was told that I would need to put some money down in order for the lead tech to look into it and that seeing money on the slip would ensure that the tech would work harder on it since he would see that he would be getting paid. ?

This sounds like the biggest load of bullshit I've ever heard.

 

[Dr_Strangelove]

Any thoughts on this with what the Service Tech told me about putting money down already to motivate his techs to work on it if the brake issue is normal and if the stock pads and rotors should be replaced?

If the money is going straight to the tech to motivate him then ask the Service Writer who the tech is so you can put the money right in his palm and thank him for the hard work.

I'm sorry but what a crock...

It's not helpful to hear but you're best off at another service center and/or going the route you mentioned and putting the money into parts.

 

[Frenchy]

Not sure why the pads are that low already, but I would take it to a different dealership before putting any money down..... Definitely call Ford and open a case......

 

[9zero1790]

the part about the brakes being bad i totally believe since ford and all.... but the part about money and tech Id tell them to go pound sand.

 

[Trigganometry]

Having a lawyer for a friend goes a long ways in cases like this. Call dealership and get service manager on the line. Then you can discuss how this is getting fixed on a warranty claim. The vehicle owner is to pay you zero and you will also detail the car. Because if I call you back, that tech who’s palm you’re going to grease will most likely be getting your job, good day…

 

[RANGER_MARC]

Hi guys, I recently bought a 2019 Ranger back at the end of May. First "new" truck for me and got the extended warranty since I wanted to ensure that if something happened, it would be covered for the most part.

I took my Ranger in the other day and had my buddy change the oil. I also mentioned that while braking, the rear end felt a little sloppy and unstable. So, he got it up on the lift and informed me that the truck had 4mm of pads on the front and 2mm of pads on the rear. So I decided to take it back to the dealership and see if they would look into the low pads and the unstable rear end.

Today, they called and informed me that the pedal almost went to the floor and that it was having issues stopping. it drove decent to the dealership last night when i dropped it off, so i was surprised to hear that, but then was told that I would need to put some money down in order for the lead tech to look into it and that seeing money on the slip would ensure that the tech would work harder on it since he would see that he would be getting paid. ?


But then came a few excuses about "Well you have a warranty that covers 12,000 miles or 12 months". Well, I've only had it for 2 1/2 months and I drive it pretty easy. Not driving with the E-Brake on or anything, no smoke from the wheel wells or anything.

I'm sure I would have to pay a deductible, but I just feel like they don't want to do the work at all and are already making excuses, I have seen on here that a lot of the Rangers have had issues with the brake pads and rotors not lasting more than 20k - 35k miles.

Any thoughts on this with what the Service Tech told me about putting money down already to motivate his techs to work on it if the brake issue is normal and if the stock pads and rotors should be replaced?

If I'm already throwing $210 at it to have the tech possibly look at it, i rather take that money and get better pads and rotors than wasting it on stock stuff for it to only last another 25k miles.

Thanks for any feedback on this.

It is the dealer's job to motivate the techs, not the customer's!

 

[MountainGoat]

Sounds like the wagey has his dealership confused with the Copacabana. No spreadin' around money!

 

[Fitzmotor]

[/QUOTE]

I would need to put some money down in order for the lead tech to look into it and that seeing money on the slip would ensure that the tech would work harder on it since he would see that he would be getting paid. ?

Thought I heard every BS line in the repair shop business, wow.

I'd be temped to ask the tech "you know the advisor said this? is that really how you work?" then I would pick up my truck.

 

[Glocker]

I'd say it's worth taking your truck to another dealer. Geez! Having been a service writer, that sounds shady as shit!

 

[Jason B]

Hi guys, I recently bought a 2019 Ranger back at the end of May. First "new" truck for me and got the extended warranty since I wanted to ensure that if something happened, it would be covered for the most part.

I took my Ranger in the other day and had my buddy change the oil. I also mentioned that while braking, the rear end felt a little sloppy and unstable. So, he got it up on the lift and informed me that the truck had 4mm of pads on the front and 2mm of pads on the rear. So I decided to take it back to the dealership and see if they would look into the low pads and the unstable rear end.

Today, they called and informed me that the pedal almost went to the floor and that it was having issues stopping. it drove decent to the dealership last night when i dropped it off, so i was surprised to hear that, but then was told that I would need to put some money down in order for the lead tech to look into it and that seeing money on the slip would ensure that the tech would work harder on it since he would see that he would be getting paid. ?


But then came a few excuses about "Well you have a warranty that covers 12,000 miles or 12 months". Well, I've only had it for 2 1/2 months and I drive it pretty easy. Not driving with the E-Brake on or anything, no smoke from the wheel wells or anything.

I'm sure I would have to pay a deductible, but I just feel like they don't want to do the work at all and are already making excuses, I have seen on here that a lot of the Rangers have had issues with the brake pads and rotors not lasting more than 20k - 35k miles.

Any thoughts on this with what the Service Tech told me about putting money down already to motivate his techs to work on it if the brake issue is normal and if the stock pads and rotors should be replaced?

If I'm already throwing $210 at it to have the tech possibly look at it, i rather take that money and get better pads and rotors than wasting it on stock stuff for it to only last another 25k miles.

Thanks for any feedback on this.

Vehicles come with 12 month, 18K mile warranty for pads and linings, and that starts when the truck was new, so you are long passed Ford's brake warranty unless the place where you bought it used gave you a new warranty. So, ask if that used truck warranty covers brakes.
But it is utterly BS to say "Pay me to look". I'd find another place. If it's a Ford dealer that's telling you to pay first, report him to Ford Customer Service.

 

[Frenchy]

Vehicles come with 12 month, 18K mile warranty for pads and linings, and that starts when the truck was new, so you are long passed Ford's brake warranty unless the place where you bought it used gave you a new warranty. So, ask if that used truck warranty covers brakes.
But it is utterly BS to say "Pay me to look". I'd find another place. If it's a Ford dealer that's telling you to pay first, report him to Ford Customer Service.

He did state that he has an extended warranty. Chances are it should do something.

 

[Mustang2Ranger]

Take it to another dealer, this one is crooked

 

[pbethel]

In what world are wear items like brake pads covered under any warranty?

 

[Augie81]

In what world are wear items like brake pads covered under any warranty?

Brake pad/lining are covered under warranty for the first 12 months or 18,000 miles whichever occurs first. But the OP's Ranger is a 2019 with 25k miles so they would be past that initial coverage. OP also mentioned they have an extended warranty. I'm not sure what type and what that might cover but they said it covers 12,000 miles or 12 months.

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