You guys ever get down to Sarasota, check out Sarasota Ford. I went there for an oil change and when I checked in, the guy handed me a card to go into their deli and get lunch on them, and I do mean a real deli! Then, since I was there on a Thursday morning, that happened to be the day they had the massage therapist come in and give 10-minute chair massages while you wait, again at no cost. Gigantic tropical fish aquariums, etc. I have owned three MB vehicles and NONE of the Benz dealerships have anything on this place!I think beyond the overall theme of the building, the furniture is up to the dealer principal at both Ford and Toyota. My Ford-only store has an acceptably comfy lounge area with free wifi, a fresh popcorn maker and fresh cookies & coffee.
The closer dealer I don't go to has a lousy service department, but there is a gas fireplace in in the lounge.