Sync attempting to reconnect to my USB device

[les101ca]

When I listen to music on my USB device I keep getting this message. It plays for awhile then this message pops up. If I quickly turn the audio off then back on the music starts playing. It will play for awhile (maybe 2, sometimes up to 5 songs) then the message pops back up. I have performed several soft Sync resets. I haven't tried, nor am I inclined to try, a master reset. If it matters the USB is 2.0 32G in size. I can go back to the start of any song that it cuts out on it will play through, so it isn't any issue with the particular MP3 song file. It happens whether I have my iPhone connected running Apple Play, or my iPhone is connected via standard Sync.

It is very annoying having it cut out and having to turn audio off then on multiple times. Any help will be appreciated. And "yes" I have the latest Sync level running in my truck.

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[RangerBill]

When I listen to music on my USB device I keep getting this message. It plays for awhile then this message pops up. If I quickly turn the audio off then back on the music starts playing. It will play for awhile (maybe 2, sometimes up to 5 songs) then the message pops back up. I have performed several soft Sync resets. I haven't tried, nor am I inclined to try, a master reset. If it matters the USB is 2.0 32G in size. I can go back to the start of any song that it cuts out on it will play through, so it isn't any issue with the particular MP3 song file. It happens whether I have my iPhone connected running Apple Play, or my iPhone is connected via standard Sync.

It is very annoying having it cut out and having to turn audio off then on multiple times. Any help will be appreciated. And "yes" I have the latest Sync level running in my truck.

Try a new data high quality USB cable between the phone and the truck.

 

[alcohenusa]

When I listen to music on my USB device I keep getting this message. It plays for awhile then this message pops up. If I quickly turn the audio off then back on the music starts playing. It will play for awhile (maybe 2, sometimes up to 5 songs) then the message pops back up. I have performed several soft Sync resets. I haven't tried, nor am I inclined to try, a master reset. If it matters the USB is 2.0 32G in size. I can go back to the start of any song that it cuts out on it will play through, so it isn't any issue with the particular MP3 song file. It happens whether I have my iPhone connected running Apple Play, or my iPhone is connected via standard Sync.

It is very annoying having it cut out and having to turn audio off then on multiple times. Any help will be appreciated. And "yes" I have the latest Sync level running in my truck.

Does this happen on both USB ports? If so, I would try to let the hardware reset by either pulling the appropriate fuses or disconnecting the battery for a short time. If you do disconnect the battery, you’ll need to reset the auto down/up on the driver door window.

 

[Frenchy]

Seems about right. Keeps happening on my 2022 Transit at work. I would first get a new cable as it could be faulty. If that doesn't fix it, do a reset of things

 

[Superspirit]

When I was having similar problems with my usb ports I had to replace the cable from the usb hub to the apim. Check this thread. https://www.ranger5g.com/forum/threads/front-usb-ports-intermittent-not-working.31454/

 

[les101ca]

Does this happen on both USB ports? If so, I would try to let the hardware reset by either pulling the appropriate fuses or disconnecting the battery for a short time. If you do disconnect the battery, you’ll need to reset the auto down/up on the driver door window.

I have only used the right side USB port. The left side port either has my iPhone connected, or nothing connected. The error happens in either situation. I'll try the fuse reset and see if that helps.

 

[alcohenusa]

I have only used the right side USB port. The left side port either has my iPhone connected, or nothing connected. The error happens in either situation. I'll try the fuse reset and see if that helps.

If that doesn’t help, check out the thread that @Superspirit mentioned.

 

[Grandaccess]

I was scratching my head right up till I read Iphone ....
I would try a new high quality cable before you run out and buy a samsung?

 

[les101ca]

I was scratching my head right up till I read Iphone ....
I would try a new high quality cable before you run out and buy a samsung?

It happens even if I do not connect my iPhone, or the cable. I just did the fuse pull. I’ll try driving today or tomorrow long enough to see if that helped. And the cable I do use is an “official” Apple cable. The cable issue bit me once on my computer, so lesson learned there.

 

[les101ca]

Today was the first day I was able to take a long enough drive to see if anything changed. After performing the fuse pull (#31) I drove to my destination with my iPhone connected via an Apple data cable in the left USB port, and on the way back without any cable attached. The error message did not reappear - so yeah. My music USB was in the right USB port. Hopefully the fuse pull reset whatever was causing my troubles and it won't reappear.

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