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Festus40

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I was there yesterday. Had the truck serviced. Ordered a paint pen. Had no problems, except a copy of the service ticket.. Personnel were patient and I said that Ford needs to check the security on the Nationwide system. Sounds like a hack.
 

Murphie

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Working with a body shop for some minor repairs on my Ranger. He said that they were unable to order parts thru the local Ford dealer due to the hacking.
 


PowerTools

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CDK is Ford's preferred DMS of choice, we have been down since Wednesday as well. Gotta love going back to paper!!
What is this magical thing you refer to as "paper"? Is that some kind of secured computer?
 

airline tech

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Sitting at dealer now warranty work, spoke with parts counter - said no idea when system will be fully operational- said they can still order parts, just will get an old school paper ticket (receipt)
Not sure if all dealers are the same
 

P-38Ranger

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What is this magical thing you refer to as "paper"? Is that some kind of secured computer?
Paper is magical. It is called a form and it has five different different sheets, each different color and you just write on the top one and amazingly it transfers to all the others and then you get one color and somebody else can send another color and all goes with this beautiful beautiful room full of a box called filing cabinets.
 

DukeCanBuildit

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Based on what I‘ve read in earlier posts, the issue is likely related to the latest Sync3 update. ;)
 

RedlandRanger

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This is the downside to everything going digital. It is great until it isn't......

And security always takes a back seat until something like this happens. It will be interesting to see how long it is down for.
 

ControlNode

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Sitting at dealer now warranty work, spoke with parts counter - said no idea when system will be fully operational- said they can still order parts, just will get an old school paper ticket (receipt)
Not sure if all dealers are the same
I truly think it will depend on the GM/parts staff. If they are willing to do things differently from the norm to get orders placed and have the extra work of backfitting those orders and working with the distribution location on side channels to get parts via a manual process and then when backfitting ensuring that the distribution site does not send it again. But, their customers will be very grateful and may not even realize the work they had to go through, which is the best for customer satisfaction, results, not excuses (even if a valid reason does exist).
 

Rocketeer61

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Based on what I‘ve read in earlier posts, the issue is likely related to the latest Sync3 update. ;)
Wow-another product improvement that makes that product stop working. Never heard of that before...
 

Davidjc

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Wonder if this could be why a dealership can't fix my V10. Been "scanning" and repairing for 2 weeks today. No end in sight. ?
 
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veedubtuner

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Sitting at dealer now warranty work, spoke with parts counter - said no idea when system will be fully operational- said they can still order parts, just will get an old school paper ticket (receipt)
Not sure if all dealers are the same
Yea we're having to do work arounds. We can still manually order parts for customers, but our automated "stock" orders are not being done. We found an "online" generic invoice that we have been using to give to customers and keep track of everything. PITA but not much we can do at this point.
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