If you're using SYNC 3.4, Build 23188 with Navigation Maps Version NA 2 22 I could sure use your help

[CJohnStanchina]

I recently tried to update my maps to NA 2 22 and got the dreaded MEM_ERR01 error message just moments after plugging in my USB drive. However, my About SYNC screen shows my current Navigation Maps Version as NA 2 22. During my attempted update, no screens changed, no restarts occurred, and the USB wasn't plugged in for anywhere close to the 60 minutes Ford claims the update will take.

Ford's CRC claims that the update must have completed on its own. Here's the problem with that: ALOM (the company that provides the map updates) claims that NA 2 22 reflects map data that are current as of Quarter 2, 2022 (see attached screen photo). Yet when I drag my navigation screen to NW AR, it doesn't show the I-49 Bella Vista Bypass which was completed on September 30, 2021, and opened to traffic the very next day (also see attached screen photos of my Navigation screen compared with an annotated Google Maps screen photo).

So what I'm asking is this: If you're running SYNC 3.4, Build 23188 with Navigation Maps Version NA 2 22, could you please drag your Navigation screen to show NW AR and take a picture of it for me? If your screen shows the I-49 Bella Vista Bypass, then I will have confirmation that Ford CRC's assertion that my update completed successfully is WRONG, and that they need to do something about it.

Thanks in advance for your help!

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[CJohnStanchina]

Sorry...this is the annotated map comparison that I actually meant to attach.

 

[Andrew27]

I recently tried to update my maps to NA 2 22 and got the dreaded MEM_ERR01 error message just moments after plugging in my USB drive. However, my About SYNC screen shows my current Navigation Maps Version as NA 2 22. During my attempted update, no screens changed, no restarts occurred, and the USB wasn't plugged in for anywhere close to the 60 minutes Ford claims the update will take.

Ford's CRC claims that the update must have completed on its own. Here's the problem with that: ALOM (the company that provides the map updates) claims that NA 2 22 reflects map data that are current as of Quarter 2, 2022 (see attached screen photo). Yet when I drag my navigation screen to NW AR, it doesn't show the I-49 Bella Vista Bypass which was completed on September 30, 2021, and opened to traffic the very next day (also see attached screen photos of my Navigation screen compared with an annotated Google Maps screen photo).

So what I'm asking is this: If you're running SYNC 3.4, Build 23188 with Navigation Maps Version NA 2 22, could you please drag your Navigation screen to show NW AR and take a picture of it for me? If your screen shows the I-49 Bella Vista Bypass, then I will have confirmation that Ford CRC's assertion that my update completed successfully is WRONG, and that they need to do something about it.

Thanks in advance for your help!

Here are my current versions and map of the area. Hope this helps!

 

[airline tech]

Just curious, when you downloaded the MAP file - Where did you put the license file?
It needs to be (INSIDE) the Sync My Ride (FOLDER) not just the USB file itself
This I believe is the reason for your error msg

 

[CJohnStanchina]

Here are my current versions and map of the area. Hope this helps!

Super helpful, Andrew! Thank you. That pretty much proves that while my software version screen shows I am using NA 2 22, I clearly am not.

 

[CJohnStanchina]

Just curious, when you downloaded the MAP file - Where did you put the license file?
It needs to be (INSIDE) the Sync My Ride (FOLDER) not just the USB file itself
This I believe is the reason for your error msg

Thanks so much for your feedback. Yes, I followed Ford's download instructions to the "T". As I understand it, the MEM_ERR01 code signifies that there is not enough memory to complete the upload, which I think means that I need to clear SYNC's memory with a Master Reset. But that is such BS.

And, hey, thanks for what you do. I have my Commercial certificate, AMEL, ASEL, Instrument Airplane, and I couldn't have done what I have done unless folks like you do what you do.

 

[Andrew27]

Just curious, when you downloaded the MAP file - Where did you put the license file?
It needs to be (INSIDE) the Sync My Ride (FOLDER) not just the USB file itself
This I believe is the reason for your error msg

This was the issue I had with mine. I had to drag the licensing file over to the Sync folder and had no more error message.

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