Think I Threw a Rod....

[LevittownFordParts.com]

Kudos to @Stage3Motorsports for bringing their knowledge into the situation. It gives me more reason to give them my patronage. On the other side of things @LevittownFordParts.com has remained silent. This is the most disconcerting thing for me in this entire thread. They are a Ford dealer and certainly have more experience in this situation than anyone on the forum. They are a sponsor, have made money here by selling many members a tune. It would be nice to have clarification about warranties straight from the horses mouth. I wonder what they would do if Project Midnight had bought his truck, an extended warranty, and the Ford calibration all from @LevittownFordParts.com, and then this happens.

Sorry I was not aware we were being tagged here. What information or clarification can I help provide?

- Benny

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[Vitis805]

Sorry I was not aware we were being tagged here. What information or clarification can I help provide?

- Benny

No worries, Benny, glad you have joined in.

My hypothetical question is regarding the Ford tune warranty, and the original new vehicle powertrain warranty contract, and the extended warranty contract. Say that Project Midnight (OP) purchased his truck from you, and also an extended warranty that goes beyond the 5/60k. Then, decides to also purchase the Ford tune from you and have it installed.

1. What happens to the powertrain and extended warranty contracts after the tune is installed?

2. What if everything goes fine for 3/36k miles, but after that Project Midnight's motor becomes catastrophically damaged and he tries to get the damages covered under the powertrain warranty contract. Would the powertrain warranty contract still cover damages that were attributed to the Ford tune?

3. What if everything goes fine for 5/60k, but after that Project Midnight's motor becomes catastrophically damaged and he tries to get the damages covered under the extended warranty contract. Would the extended warranty contract still cover damages that were attributed to the Ford tune?

Thank you very much for helping.

 

[Shomare]

Since we are all in free style mode and my pets are dead I'm going to hijack this thread a bit and make it about KEY WEST!! Since I'm in northern IL and it's colder than a witches T$t this week...
one of my favorite places. ??

[/QUOTE]

One of my favorite places in the world as well. Been going since I was 8 years old. It's become a little too commercial, I'm 53 now, but I know how to avoid that part of it and get lost in old Key West.

 

[LevittownFordParts.com]

No worries, Benny, glad you have joined in.

My hypothetical question is regarding the Ford tune warranty, and the original new vehicle powertrain warranty contract, and the extended warranty contract. Say that Project Midnight (OP) purchased his truck from you, and also an extended warranty that goes beyond the 5/60k. Then, decides to also purchase the Ford tune from you and have it installed.

1. What happens to the powertrain and extended warranty contracts after the tune is installed?

2. What if everything goes fine for 3/36k miles, but after that Project Midnight's motor becomes catastrophically damaged and he tries to get the damages covered under the powertrain warranty contract. Would the powertrain warranty contract still cover damages that were attributed to the Ford tune?

3. What if everything goes fine for 5/60k, but after that Project Midnight's motor becomes catastrophically damaged and he tries to get the damages covered under the extended warranty contract. Would the extended warranty contract still cover damages that were attributed to the Ford tune?

Thank you very much for helping.

Sure no problem. Please understand I am not a Ford warranty administrator but my understanding has always been based on the FPP warranty info listed here https://performanceparts.ford.com/download/PDFS/fpp-warranty.pdf

1) Nothing, The warranty cannot be voided simply due to an installed component.

2) No, If found to be at fault it becomes the end user's responsibility.

3) Same as above as the initial coverage only extends to 36k.

I think your questions are great and cover all of the variables but let me know if there are any alternate scenarios or questions.

- Benny

 

[MTB-BRUH]

Dang some of you guys must be bored. Enough with the “hypothetical” nonsense and lets just wait until OP hears about what’s actually wrong with the truck. 17 pages later holy smokes ?

 

[Doc]

Sure no problem. Please understand I am not a Ford warranty administrator but my understanding has always been based on the FPP warranty info listed here https://performanceparts.ford.com/download/PDFS/fpp-warranty.pdf

1) Nothing, The warranty cannot be voided simply due to an installed component.

2) No, If found to be at fault it becomes the end user's responsibility.

3) Same as above as the initial coverage only extends to 36k.

I think your questions are great and cover all of the variables but let me know if there are any alternate scenarios or questions.

- Benny

Does the tune warranty (3year/36000 miles) start at the date of the vehicle purchase or the date of the tune purchase ?
Regards
Doc

 

[LevittownFordParts.com]

Does the tune warranty (3year/36000 miles) start at the date of the vehicle purchase or the date of the tune purchase ?
Regards
Doc

Vehicle Purchase, It basically follows along side it.

- Benny

 

[Doc]

Vehicle Purchase, It basically follows along side it.

- Benny

Thank You !

 

[Vitis805]

Sure no problem. Please understand I am not a Ford warranty administrator but my understanding has always been based on the FPP warranty info listed here https://performanceparts.ford.com/download/PDFS/fpp-warranty.pdf

1) Nothing, The warranty cannot be voided simply due to an installed component.

2) No, If found to be at fault it becomes the end user's responsibility.

3) Same as above as the initial coverage only extends to 36k.

I think your questions are great and cover all of the variables but let me know if there are any alternate scenarios or questions.

- Benny

This is interesting, because the answer to #2 and #3 seem to contradict the answer to #1. Also, I posed a similar question to one of your salesman (Mike D) but instead of Project Midnight it was myself, and the catastrophic damages was a malfunctioned ECM. Mike D. assured me that the ECM would be covered by my powertrain warranty if it occurred after 3/36k. If I was told otherwise (as you just did), I probably would not have purchased the tune as I would like more than 3/36k coverage on my truck, hence the purchase of an extended warranty.

It looks like I owe @Frenchy an apology because he seems to be correct. Even though not explicitly stated, and in fact explicitly states the opposite, but the powertrain warranty gets "downgraded" to 3/36k. What crummy language Ford uses in that warranty.

Looks like I should look into getting refunded on my extended warranty since it is useless now after installing the Ford tune. While I am a little upset at @LevittownFordParts.com salesman deceiving me to make a sale, it wouldn't be anything out of the ordinary from a dealership. Thank you for clarifying, Benny.

 

[Vitis805]

@Big Blue @Doc It would seem "a tune is a tune" after all. In fact, Ranger owners are probably better off getting an aftermarket tune that offers a warranty such as 5 Star rather than the Ford one, because the coverage seems to be much better. I think a lot of members on here should know this information well ahead of purchasing a tune since they will be potentially getting a more potent tune with better coverage if going aftermarket and avoiding the Ford tune. I think I'll start a thread, because I am a little bored .

 

[Doc]

@Big Blue @Doc It would seem "a tune is a tune" after all. In fact, Ranger owners are probably better off getting an aftermarket tune that offers a warranty such as 5 Star rather than the Ford one, because the coverage seems to be much better. I think a lot of members on here should know this information well ahead of purchasing a tune since they will be potentially getting a more potent tune with better coverage if going aftermarket and avoiding the Ford tune. I think I'll start a thread, because I am a little bored .

I guess I should have explained the tune/tune thing better my bad ...how long is the 5 star tune warranty ?
Regards

 

[gfitzge2]

Come on, show a photo of your dog. ?

OK since you asked.

 

[Big Blue]

This is interesting, because the answer to #2 and #3 seem to contradict the answer to #1. Also, I posed a similar question to one of your salesman (Mike D) but instead of Project Midnight it was myself, and the catastrophic damages was a malfunctioned ECM. Mike D. assured me that the ECM would be covered by my powertrain warranty if it occurred after 3/36k. If I was told otherwise (as you just did), I probably would not have purchased the tune as I would like more than 3/36k coverage on my truck, hence the purchase of an extended warranty.

It looks like I owe @Frenchy an apology because he seems to be correct. Even though not explicitly stated, and in fact explicitly states the opposite, but the powertrain warranty gets "downgraded" to 3/36k. What crummy language Ford uses in that warranty.

Looks like I should look into getting refunded on my extended warranty since it is useless now after installing the Ford tune. While I am a little upset at @LevittownFordParts.com salesman deceiving me to make a sale, it wouldn't be anything out of the ordinary from a dealership. Thank you for clarifying, Benny.

Be careful here, the questions in #2 and #3 both explicitly stated the damage was attributed to the tune. If the cause was traceable to some other cause like a non-tune related equipment failure, the answer could be different.

Another point to consider also is if you wait a year and a half or 12,000 miles to tune your truck you get essential a year and a half 24,000 mile warranty from date of tune.

 

[Vitis805]

I guess I should have explained the tune/tune thing better my bad ...how long is the 5 star tune warranty ?
Regards

No worries.

According to Stage 3's website: 2-year/24,0000 mile warranty for the $250 base price, a 5-year/60,000 mile warranty for $500, and a 6-year/100,000 mile at $1000.

My extended warranty with Ford is 8-year/125k and was ~$2000 at time of signing but the cost was added to my monthly payments. I guess I should be happy that I got 0% interest with the whole deal.

I am going to look into getting that $2k for the extended warranty back, purchase 5 Star tune and warranty through Stage 3, and still have about $300 in my pocket after it's all said and done.

 

[LevittownFordParts.com]

This is interesting, because the answer to #2 and #3 seem to contradict the answer to #1. Also, I posed a similar question to one of your salesman (Mike D) but instead of Project Midnight it was myself, and the catastrophic damages was a malfunctioned ECM. Mike D. assured me that the ECM would be covered by my powertrain warranty if it occurred after 3/36k. If I was told otherwise (as you just did), I probably would not have purchased the tune as I would like more than 3/36k coverage on my truck, hence the purchase of an extended warranty.

It looks like I owe @Frenchy an apology because he seems to be correct. Even though not explicitly stated, and in fact explicitly states the opposite, but the powertrain warranty gets "downgraded" to 3/36k. What crummy language Ford uses in that warranty.

Looks like I should look into getting refunded on my extended warranty since it is useless now after installing the Ford tune. While I am a little upset at @LevittownFordParts.com salesman deceiving me to make a sale, it wouldn't be anything out of the ordinary from a dealership. Thank you for clarifying, Benny.

I think your getting confused between the difference in having a warranty voided and not having a specific repair covered.

Can you clarify who your salesman was? Did you buy your vehicle from our dealership and had the FP tune installed at that time? I want to ensure no one on our end is supplying incorrect info.

Thanks,
- Benny

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