Replacing the modem. It is not connecting.

[buzzleo]

I believe the modem is defective in our 2019 xlt. Cannot connect to ford pass. If I get a new one will it need to be "programed".

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[alcohenusa]

I believe the modem is defective in our 2019 xlt. Cannot connect to ford pass. If I get a new one will it need to be "programed".

Guessing it would need to be programmed.

But before replacing it, have you tried pulling the Telematics fuse or disconnecting the battery to reset the hardware?

EDIT: The Telematics fuse is #9 in the Passenger Compartment Fuse Box.

 

[cfhgarza]

You maybe able to see cell signal strength in the "secret menu" on the infotainment screen. Unless you already know for sure the modem is bad

 

[ControlNode]

Both of those are good troubleshooting steps. Neither cost you anything but time, and could save time and money chasing a possible wrong issue, or just shotgunning parts at it hoping one of them fixes the issue.

 

[buzzleo]

You maybe able to see cell signal strength in the "secret menu" on the infotainment screen. Unless you already know for sure the modem is bad

I'll search secret menu and see if i can get more info. I pulled a fuse a few weeks ago but I will check that again
Thanks

 

[Muscleford]

Please share how to find the secret menu. I know, then it won't be a secret any more.

 

[PltFX4]

FYI: 5GRanger thread
Sync 3 Hidden Menu

 

[airline tech]

The MAIN thing to check - is the Sync Screen - displaying the ESN for the modem.

Like This: Note: This is an Older Sync Version, just a ref for the ESN

Plus also note - Ford Pass just had 2 recent updates - last week, that may be the issue
Yes 2 (in the same week) - sometimes those updates causes it to drop its handshake with the truck. I have a feeling this is your issue.
You may need to (unlink) the truck and (relink it) - The Handshake (Authorization)

 

[buzzleo]

The MAIN thing to check - is the Sync Screen - displaying the ESN for the modem.

Like This: Note: This is an Older Sync Version, just a ref for the ESN

Plus also note - Ford Pass just had 2 recent updates - last week, that may be the issue
Yes 2 (in the same week) - sometimes those updates causes it to drop its handshake with the truck. I have a feeling this is your issue.
You may need to (unlink) the truck and (relink it) - The Handshake (Authorization)

It has been out for 5 or 6 months. When I went through a troubleshooting process with fordpass help line i remember that esn number being there. I'll check that again!

 

[buzzleo]

It has been out for 5 or 6 months. When I went through a troubleshooting process with fordpass help line i remember that esn number being there. I'll check that again!

At the time we checked for updates and they were current......

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