FordPass Reward Points - How do these work?

[GregsFX2Ranger]

Now I have to wait another 30 days for them to "investigate" why my points didn't automatically add. TOTAL B/S.

Sponsored

 

[daniel3507]

I got a statement email about my balance saying I have till the end of the calendar year to use points earned prior to 2021? Has anyone else got this? I just got an oil change to keep my points balance alive for another 12 months but is that not how it works anymore?

 

[CO2Ranger]

I got a statement email about my balance saying I have till the end of the calendar year to use points earned prior to 2021? Has anyone else got this? I just got an oil change to keep my points balance alive for another 12 months but is that not how it works anymore?

Pretty sure the 12 months starts over when you add to them. They did some special delays due to COVID to give people more time to use them.

 

[GregsFX2Ranger]

Information provided by the FordPass customer assistance center is inconsistent at best.

Lady raising her voice at me and would not let me get a word in edge wise states 30 BUSINESS days for my points to be rewarded.. She said I "Jumped the Gun" and got an escalation started, and now it will take another 30 days for them to research. I mean, come on, HOW MANY PEOPLE have issues with points where it will take 30 days?
I called on the 12th, and a nice lady said the 'system' would automatically reward them on 4/13/21. So much for automation.
Getting this big a run around with something as simple as missing points makes me really wonder the hassle I'm gonna experience if I need help with service.

 

[Grooge]

I used 185k for majority on a tonneau cover. The hard folding one.

 

[JAKE2.3]

My dealerships parts department charges the parts to service and let's the service department bill the points and me.

It's my understanding that's how most of them do it. When I went to the first one they looked at me like I was speaking a different language. They never heard of the program. I keep waiting for them to figure it out and send me a bill, but nothing yet. If they do, I'll use my ford card and get more points haha. This is the same dealership though that was supposed to warranty me a shock 3 weeks ago. Their "service" isn't the best, and I'm likely done with them in the future.

 

[D Fresh]

It's my understanding that's how most of them do it. When I went to the first one they looked at me like I was speaking a different language. They never heard of the program. I keep waiting for them to figure it out and send me a bill, but nothing yet. If they do, I'll use my ford card and get more points haha. This is the same dealership though that was supposed to warranty me a shock 3 weeks ago. Their "service" isn't the best, and I'm likely done with them in the future.

At least you got something to show for dealing with them.

 

[GregsFX2Ranger]

I think the addition of my points were a system glitch. Called AGAIN today. My escalation case was CLOSED, yet my points are not there. They "reopened" the case, and I have to wait ANOTHER 30 days for the system to realize it screwed up.

If you others got your points quickly, you were lucky!

Sponsored