2022 transmission needs "overhaul" - just left the dealer.

[Jason B]

Well, it appears my debacle is not over.

After the last repair (CDX), I've now driven it about 10k miles. Overall, it's definitely better and most of the issues have gone away, however, it's still not right. I was rolling in stop and go traffic the other day on 95 and felt/heard an awkward clunk while rolling about 8 mph. It happened twice back to back. I've never experienced that before. A few weeks ago, I pulled out of my driveway and was gently accelerating....at 35 mph the truck randomly bucked worse than I've ever felt previously (and normally it's at 45mph). I've also felt slipping/hesitation at times when pulling away from a stop.

As soon as these computer systems are back up (nationwide hacking incident), I'm going to schedule it to be inspected again. At this point, I want a new transmission. It's been "repaired" twice now (TSB procedures) and is still not right.

It's a shame. I looooove this truck, but F this POS transmission. I've never had a problem with a vehicle in my life averaging 25-30k miles a year for the last few decades. I've had far more problems with this brand new truck in 2 years than I've had with every other vehicle I've ever owned in the last 30 years.

Check with you dealer. They may not have been affected by the hack, mine isn't.

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[CP0861]

It will be interesting to see what they say

To their credit, they've been easy to deal with both times so far. I took it in, they checked it out, found issues and followed the TSB procedures. No pushback at all.

I'm just afraid of eventually getting the "we can't duplicate the issue" speech. But it is what it is, I'll deal with that if/when that happens. I'll get rid of it at that point.

 

[CP0861]

Check with you dealer. They may not have been affected by the hack, mine isn't.

Yeah, they were affected unfortunately. I called last week to schedule and they told me they'd have to call me back when they were up and running.

 

[ambit]

I'm just afraid of eventually getting the "we can't duplicate the issue" speech. But it is what it is, I'll deal with that if/when that happens. I'll get rid of it at that point.

On my 4th visit to the service dept, after being towed in for another transmission problem I was told "COULD NOT DUPLICATE CONCERN". And that was the end of my relationship with Ford.

 

[CP0861]

Well, the truck is at the dealer now.....I typed a detailed note for the trans tech and left it in the truck.

They drove it around for a bit (tracked through app) and it appears to be located back inside their shop now....so they've working on something. It will be interesting to hear what they say. I'm guessing I'll be getting a call in the next 3 hours. Fingers crossed!!!

UPDATE:
Spoke to service advisor who said the tech thought it was the DPFE sensor....which hopefully make sense considering the hesitation and surging. This thread is helpful:

https://www.ranger5g.com/forum/threads/bucking-surging-epidemic.14581/page-49#post-685042

Fingers still crossed!!

 

[Armorhog]

I have a 2022 Ranger. I juuust went over 30K miles. Within the last 5-10K miles, I've experienced 4-6 HARD clunking shifts from P to D and noticeably awkward shifts around 22-24 mph and 42-44 mph (both accelerating and decelerating). Also, sometimes when I first start it, it revs high and is then much, MUCH less responsive to the throttle when first moving in D.

I was due for an oil change and when I scheduled it a few weeks back, I asked if someone could also check out my transmission (and I described the issues above). They said they had 1 transmission specialist who was booked weeks out...fortunately, I didn't desperately need the oil change and I was able to wait and book with him.

I took it in today. I had it serviced and had them do a diff drain/fill. For the transmission, I honestly assumed they wouldn't be able to duplicate any of the issues and they'd hand it back to me saying they couldn't find anything....however, that was not actually the case.

To my surprise, the service advisor told me that I'd have to come back because they needed to order parts to "overhaul the transmission". He also mentioned a TSB. When I asked him specifically what the issue was, he didn't have any answers...said he was new to Ford from a Chrysler dealer and he only knew that they were seeing some issues with those 10 speed transmissions.

I got the invoice and it just says "ORDERED PARTS TO OVERHAUL TRANSMISSION."

So as crazy as it may seem, I still have no idea what the problem is. He said it was safe to drive. I didn't push for more answers....the place was busy as hell and I was honestly shocked they found anything. They'll call me back when the parts are in and they said I would be in a loaner vehicle....so it's not a quick fix.

I'll post more details when I get them, but long story short, if you're having ANY of my issues described above.....I'd recommend speaking up at your next service. I was certain they wouldn't find anything, but obviously they did. I almost didn't even bother saying anything.....

On a related side note - while I was in the waiting area, I also heard them take a call from someone with a 2023 Expedition that wouldn't shift. The owner just bought it a month ago. The service advisor who took the call told the lady to bring it in, they'll look at it today. After the call, other advisors told him to be careful with that, they only have 1 transmission guy and he's booked weeks out. If they bring in someone who calls today, they've bumped someone who's been waiting for weeks. Ford has a very obvious customer service issue. I understood both sides of the debate....valid points to both, but it's pretty F'ing sad to think that someone with a month old vehicle that won't shift could potentially have to wait WEEKS for it even to be looked at. Meanwhile, I was there for a non-emergency issue. They need some sort of emergency rating scale. Again, like I said, their customer service needs help....badly. And call me crazy, but if the dealer employs a staff of "service advisors" (they had several) you would think the issue could be explained to the customer! But nope, he basically just read whatever the tech typed up on the invoice. I've now experienced this at both local dealers I've gone to.

Also, I was chatting with another Ranger owner down in OBX NC last week....Lloyd (from Northern VA), if you're reading this, we were just talking about this! They ACTUALLY found something. Just don't know what yet....haha.

I was towing my 2023 ranger tranny went to heaven. Ford says not the tranny fault, towed by the manual and ford will not cover only 8000 miles.

 

[Stevedbvik1]

I was towing my 2023 ranger tranny went to heaven. Ford says not the tranny fault, towed by the manual and ford will not cover only 8000 miles.

What are they saying that caused the failure ?

 

[Armorhog]

What are they saying that caused the failure ?

They aren’t, says the tranny fluid was burnt, no parts failed and will not warranty. Only looked at the fluid and charging me 288.00 for looking at it.

 

[Stevedbvik1]

They aren’t, says the tranny fluid was burnt, no parts failed and will not warranty. Only looked at the fluid and charging me 288.00 for looking at it.

Here’s a link to flat tow transmission failures. Maybe you can find something in there to help you with your situation.
https://www.ranger5g.com/forum/threads/transmission-trashed-during-flat-towing.4618/

 

[airline tech]

Copy & Paste from another thread

Here is my issue and question about Flat Towing?

This is from a 2022- Online Version of the manual.

Note: The printed version of the 2019, 2020 and 2021, Leave out Step 8 of this On-Line Version

But my question and I believe trips up owners is:

Note: These steps from below.

Step 2, Press and Hold Brake Pedal
Step 3 through 8 - (Still Holding Brake Pedal)

Step 9 - Still Holding Brake Pedal, but with an extra (WTF)

Now for Step 9, Hello Ford, how do you expect owners to perform this step when you have not instructed to release the brake pedal.
Note: Step 9 clearly states, (With-Out) pressing Brake Pedal, so how are owners expected to follow this poorly written documentation?

My thought is that if you follow the procedure and while holding the Brake Pedal, then the engine will start (Brake Interlock Switch-Engaged)
Owner then (oops) and cycles key/button and now the proper sequence is out of whack. I am theorizing that that misstep is somehow the cause.

Step 10: Release Brake Pedal


So, I am only assuming here, Steps 9 and 10 are reversed.

Plus, Step 9, is vague for (Keyed Ignition), I have a feeling that the Keyed Ignition (Rangers) may show the most issues, as they miss the statement.
Turn the key as far toward the off position (The manual leaves out) the rest of the sentence or needs reworded to: (Turn key as far (Back) (Toward the Off) Position as the key will turn, thus taking it out of (Assy) mode. I think that this small step is causing the key to be left in (Assy Mode)
Then Battey voltage drops, and disables the Tow Mode memory, and reengages the transfer case.

I believe what Step 9, neglects to point out, is that the key will not fully turn to the off position, to remove the key, but it will turn back towards the off position and take it (off) electrically. (Out Of ASSY-Mode)
I do not have the keyed ignition but think that this is how it operates.


And to make the procedure more confusing, they add the note under step 9, to leave the key in the ignition, thus another step where you are led the think that the truck stays in (Assy-Mode)

For those that have successfully flat towed, what am I missing here?

I am trying to grasp what is actually happening here, and why this appears to be an issue for many owners.
And I believe the Improper Steps of 9 and 10, and the wording of Step 9 itself is the root cause of this issue.


TOWING THE VEHICLE ON FOUR WHEELS

WARNING: If your vehicle has a steering wheel lock make sure the ignition is in the accessory or on position when being towed.

Emergency Towing
If your vehicle becomes inoperable without access to wheel dollies, a car-hauling trailer or a flatbed transport vehicle, you can flat-tow with all wheels on the ground, regardless of the powertrain and transmission configuration, under the following conditions:

• Your vehicle is facing forward for towing in a forward direction.
• Place the transmission in neutral (N). If you cannot move the transmission into neutral (N), you may need to override the gear shifter. See Automatic Transmission.
• Maximum speed is 35 mph (55 km/h).
• Maximum distance is 50 mi (80 km).

Recreational Towing

WARNING: Do not disconnect the battery when recreationally towing your vehicle. This prevents the transfer case from shifting properly and could cause the vehicle to roll, even if the transmission is in park (P). WARNING: Placing the transfer case in its neutral position could cause your vehicle to freely roll. Make sure you press and hold the brake pedal and the vehicle is in a secure, safe position when you place the transfer case in its neutral position.

Follow these guidelines if you have a need for recreational towing. An example of recreational towing would be towing your vehicle behind a motorhome. These guidelines are to make sure that you do not damage the transmission.
You can only tow your vehicle with all wheels on the ground by placing the transfer case in its neutral position and engaging the recreational tow feature. Perform the following steps after positioning your vehicle behind the tow vehicle and properly securing them together.
Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering your vehicle.
Note: Failure to put the transfer case in its neutral position can damage vehicle components.
Note: You can check the towing status at any time by opening the driver door or turning the ignition to the accessory or on position.Neutral Tow Enabled Leave Transmission in Neutral appears in the instrument cluster display to confirm you can recreationally tow your vehicle.
Switching Neutral Tow On

1. Switch your vehicle to accessory mode by pressing the push button ignition switch without pressing the brake pedal or by turning the key to the on position.
2. Press and hold the brake pedal.
3. Rotate the four-wheel drive control to 2H.
4. Shift the transmission to neutral (N).
5. Using the instrument cluster controls on the steering wheel, select Settings.
6. Select Vehicle.
7. Select Neutral Tow.
8. Press and hold the OK button until a confirmation message appears in the information display.

Note: If completed successfully, the information display shows Neutral Tow Enabled Leave Transmission in Neutral. This indicates that your vehicle is safe to tow with all wheels on the ground.

Note: If you do not see a confirmation message in the instrument cluster display, you must switch your vehicle off and perform the procedure again from the beginning.
Note: You could hear noise as the transfer case shifts into its neutral position. This is normal.

9. Leave the transmission in neutral (N) and switch your vehicle off by pressing the push button ignition switch once without pressing the brake pedal or turning the key as far toward the off position.

Note: Vehicles with keys do not turn to the off position when the transmission is in neutral (N). You must leave the key in the ignition when towing. Use the keyless entry keypad or an extra set of keys to lock and unlock your vehicle.

10. Release the brake pedal.

Last edited: Jun 5, 2023
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