Ford does not care or take care of there customers

[Dereku]

Ya if i get another truck ill just get a old truck with a solid frame and put in a new trans and motor not getting any new vehicles anymore all made to fail so they make more money off you with repairs

This is my next step too. 90s truck. But when my transmission went out I called corporate. Took 2 weeks but they covered 80%. I was out of warranty. Worth a shot.

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[NotBudule2]

Their is a Ford dealer near me that also doesn't care, I may drive over they're later and tell them some of there customers are NOT HAPPY! Ford is bad, but I doubt there the worst...

 

[Chris M]

Their is a Ford dealer near me that also doesn't care, I may drive over they're later and tell them some of there customers are NOT HAPPY! Ford is bad, but I doubt there the worst...

I see what you did their...

 

[AzScorpion]

While it sucks when things break/happen right out of warranty it's just part of life and Murphys Law. Too many are dead against ESPs and that's your choice but don't complain when something happens because you made that decision. You see it here where many still have their '19 Rangers with little to no issues yet others have a blown transmission under 10K. Sure Ford should've fixed the 10R80 years ago but they didn't and most the manufacturers are like this now so good luck finding a better product.

After Covid everyone knows the world changed (and not for the better) and just about every product out there is a gamble now not just autos. After building a house and buying another one (all within 2 years) I've had to research so many different things and the reviews on just about everything are mind blowing now. You'll get 6 good ones "best fridge I've ever owned" then 3 bad ones " Terrible fridge, stopped working in 3 months". What use to take a few minutes can now take hours or days of research. You're rolling the dice with EVERYTHING you buy now and while extended warranties were something I never bought in the past, I find myself buying more of them now. You just have to ask yourself (In my best Clint Eastwood voice) "Do you fell lucky"

 

[Dr. Zaius]

Their is a Ford dealer near me that also doesn't care, I may drive over they're later and tell them some of there customers are NOT HAPPY! Ford is bad, but I doubt there the worst...

Their, they're now.

Don't get too worked up over there lack of compassion.

Your likely to get nowhere.

 

[Jason B]

Another thing to remember is that is once warranty is expired, there's no reason to take it to a Ford shop for repairs. An independent transmission shop may have fixed it for half the price by either installing a rebuilt or rebuilding the original. Ford shops will take the easiest and more profitable route, which is just throwing in a new one.

 

[Dr. Zaius]

Another thing to remember is that is once warranty is expired, there's no reason to take it to a Ford shop for repairs. An independent transmission shop may have fixed it for half the price by either installing a rebuilt or rebuilding the original. Ford shops will take the easiest and more profitable route, which is just throwing in a new one.

They will also replace anything that may be even remotely related since they don't want you returning for the "same" problem.

 

[dtech]

Their is a Ford dealer near me that also doesn't care, I may drive over they're later and tell them some of there customers are NOT HAPPY! Ford is bad, but I doubt there the worst...

Ford's stock is up to >$13 a share, so why should they (Farley) care ? Stay home, save gas, roll a fatty and be happy !

 

[jltrent]

Out of warranty going back to the dealer, you pay full. They are in business to make money and that is what they will do. My 1st cousin owns a Ford dealership, and mechanic work is where most profit is made. He pays mechanics $35/hour and charges $175/hr. and that is based on book hour time (book says 4 hours to fix and takes 2 they charge 4 hours) or that was last I heard. Good, trained mechanics are hard to find and can be cheaper that a shade tree mechanic that doesn't know what they are doing.

 

[AzScorpion]

Ford's stock is up to >$13 a share, so why should they (Farley) care ? Stay home, save gas, roll a fatty and be happy !

You're right Farley could care less because he's still getting his fat (overpriced) salary. $13 is still pretty pathetic for one of the Big 3 car companies in the country when other companies are doing mush better. The only one that's worse is Stellantis which isn't setting the bar all the high.

Tesla - $414
Nissan - $361
Toyota - $187
GM - $76
Stellantis - $7.20

 

[veedubtuner]

https://www.facebook.com/share/v/1bihKM7RcS/

 

[Cmar]

I don't know of any manufacturer that would be willing to accommodate anyone after warranty expired.

You'd be surprised, some of the better ones will, especially if the failure was obviously manufacturing fault related and not due to user abuse. In Australia we have a consumer law which states that "goods must be of merchantable quality, and perform and last to what a reasonable person would expect"

This is what is colloquially known over here as the "pub" test, ie if you were in a pub drinking and you raised the story, and a majority of people agree with you, then you probably have a fair claim. If they say you're full of it, then no. If you keep going on about it ad nauseam, and piss them off, and they threaten to beat you up, then you should probably just leave.

So in reality if you Ford transmission or engine dies two days out of warranty and you have had every service done by a dealer or licensed mechanic, haven't towed a ginormous caravan or boat to the moon and back, gone rock climbing every weekend, or parked it in the ocean, you probably have a reasonable claim under consumer law, and a consumer law tribunal can order Ford to fix it FOC.
Because any reasonable person would expect a 4x4 truck transmission to last longer than 60,000 K or 3 years in a truck used within it's designed use parameters.

Here is a link to the actual rules as supplied to vendors rather than my paraphrasing of it.
https://business.gov.au/legal/fair-trading/australian-consumer-law-and-your-business

 

[underwhelmed]

You could sub in any major corporation in the USA for Ford and be accurate…

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